Question about Xerox DocuPrint M750 InkJet Printer

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My Xerox DocuPrint M750 printer will not print black text but will print colour

Hello Helpers,
When I print a word document or internet page -the Xerox DocuPrint M750 printer prints the coloured parts of the page but will not print any of the black ink.

The black and colour cartridges have been refilled, I had a look at the print settings. I tried changing the tick box from colour to black n white and the printer just printed a blank page. I have changed the setting back to colour.

Please can you help me,
Thank you,

Posted by on

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  • maureen1975 Jan 15, 2008

    Thank you for your help,the refills I have are not Staples brand.

    I have refilled the cartridges before with ink from the same refil pack. So the black ink isnt faulty.

    I am assuming that maybe if I change some printer setting this will solve the problem. Can you suggest some setting for me


  • maureen1975 Jan 17, 2008

    I have been filling them myself. When you say the strip -do you mean the fresh sellotape that you place over the plug once the cartridge has been refilled?

    Thank you,


  • maureen1975 Jan 17, 2008

    I have been refilling the cartridges myself. When you say the strip -Do you mean the new sellotape that is placed over the plug after refilling the cartridge.

    Thank you,




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  • 74 Answers

This is just a suggestion. I recently bought a Staples refilled cartridge and had to return it because it did not work. When returning it the Staples Rep said that 50% of the cartridges do not work and get returned. This was an astounding amount I told the rep. Means nothing to him but to you, you may need to return the black cartridge if it is or is not a refill and try it out again. Let me know if that works.

Cynthia Charczenko

Posted on Jan 15, 2008

  • Cynthia Charczenko
    Cynthia Charczenko Jan 16, 2008

    There are no changes that you can do that would affect the printer this way. I really suggest changing the printer cartridge again, even if you have been filling them yourself. The strip on the cartridge may be messed up, defaulty, or in error. Let me know if you have been filling your cartridges yourself or not, this makes a huge difference.

    Cynthia Charczenko



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