Question about Tomtom ONE GPS Receiver

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Tomtom one not talking

I have a tomtom one and when i turn it on it will not talk but leave it for an hour and it will start working i have deleted the voice folder and just put the standard voices back on and still the same i have spoken to tomtom and they can not offer me any reason for this problem i dont think it will be a hardware

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  • sportsbay Feb 12, 2008

    The TT voice seemed louder than usual for about 30 minutes. Then it became very quiet and barely audible and now there is no voice. The screen works fine. Restarting it made no difference. Now there is no start up sound and no voice but the other parts of the unit are working correctly.

    Its about two months old and gets used about 4 hours per month.

    Any suggestions ?

  • Anonymous Jul 05, 2008

    Used it on one trip and it worked perfectly. Demo-ed for a friend, he bought one. Set it for another trip and that's when the voice stopped working.

  • Anonymous Feb 18, 2009

    tomtom just stoped talking



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Go to the £1.00 store and buy a set of speakers plug this into your Tom Tom and it will start speaking again.must be the internal speaker has faliled.Hope this helps .

Posted on Nov 17, 2008

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Same problem, have been told that Tomtom is saying nothing until he has his lawyer present, after being arrested for stealing a pig, Sorry for the joke.
My GO720 will not speak through internal speaker but have got round problem using radio or external speaker. (mine is out of warenty)

Posted on Oct 31, 2008


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1 Answer

Tomtom one won't go past voice person. It keeps starting over.

You have installed a NavTones GPS voice that is encrypted to a different device code (serial number).
  1. connect TomTom to PC
  2. navigate to 'voices' folder
  3. Delete any recently installed voices
  4. Disconnect and restart

Aug 04, 2011 | Tomtom ONE GPS Receiver

1 Answer

My tomtom is free it turn off by itself and screen goes up and down showing to choose language only. can't go to the navigation applicatio ? Help please

1. open your tomtom as a folder 2. copy all info from tt to a new folder on your computer 3. format tt in fat32 4. download tomtom home and run it 5. make all upgrades that the tthome sais 6. copy the folders with maps and voices from saved ones 7. if restarts or freeze on logo, open tt as folder and delete the file MapSettings.cfg from map folder 8. say thank you

Apr 26, 2011 | Tomtom One XL GPS Receiver

1 Answer

Tom tom is stuck on start up

1. open your tomtom as a folder 2. copy all info from tt to a new folder on your computer 3. format tt in fat32 4. download tomtom home and run it 5. make all upgrades that the tthome sais 6. copy the folders with maps and voices from saved ones 7. if restarts or freeze on logo, open tt as folder and delete the file MapSettings.cfg from map folder 8. say thank you

Apr 22, 2011 | Tomtom One XL GPS Receiver

3 Answers

Tomtom constantly returns to Demo Mode


My Tom Tom XL was doing the same. After several minutes it would revert to a demo and you would have to tap the screen to make it disappear, but would come back a few minutes later. I spoke with Tomtom Customer service, and the guy on the phone told me i have to plug it into the computer, go into the tomtom from My Computer, and delete a folder names Scripts. After deleting the folder, it's now working perfectly.

This should fix your problem :)

if you need any help you can email me: and i can talk you through.


Jun 18, 2009 | Tomtom XL 330S GPS Receiver

1 Answer

My new TomTom One will not complete the preference installation

Lorna R from the UK support team solved my problem - but it did require some persistence. If a folder FOUND.000 exists on your device then firstly delete it. I turned off my virus checker and all other programs. Then:

STEP 1 Check your Internet Connection

- Make sure that you have a fast broadband Internet connection, ideally 2mb/s or higher
- Check that you are not at the end of a British Telecom exchange. If you are, then you will find that you are not receiving your advertised Internet connection speed and the connection will be unstable. This can mean that any large downloads via TomTom Home may time out and not download fully.
- Make sure that you are connected to the Internet via a Network cable and not wirelessly. You can plug a network cable into the back of your Router and connect it to the network card on the back of your computer. Also, if you connect wirelessly, you have an extra layer of security which can interfere with downloads.
- Please ensure that your firewalls are configured to allow TomTom Home to connect to the Internet fully.

STEP 2 Reinstall TomTom Home

- Download and install TomTom Home from :
- Open TomTom Home 2.6
- Click on ‘Remove Items -> Items from My Computer’
- Tick the option for ‘Applications’
- Tick the option for ‘Maps’
- Click on ‘Remove Selected Items’

STEP 3 Make a manual backup of your device

- Connect your TomTom to your computer and switch it on
- On a PC, create a new folder on your desktop and call it 'Backup'
- On a Mac, create a folder on the desktop and call it 'Backup'.
- On a PC, Open 'My Computer', you will see the TomTom as a removable storage device, e.g. TomTom (E:), double left click into it.
- Click on Edit -> Select All, then click on 'Edit -> Copy'
- Go to your Backup folder on your desktop that you have created, double left click into it and click on 'Edit -> Paste'

- On a Mac, you will see the TomTom device on the Desktop, double click into it.
- Select and copy all of the contents of the TomTom device.
- Go to your backup Folder that you have created and double click into it.
- Paste all the files into the backup folder.

Please also look at the following webpage in how to do this:-


Only proceed with Step 4 and 5 when you have successfully completed a manual backup of your device.

STEP 4 Remove the Map Folder from your device

- Connect the TomTom to the Computer
- Browse the contents of the TomTom via 'My Computer', (on a mac, click on the desktop icon for the TomTom disk)
- You will see the Files and folders for the TomTom.
- Delete the map folder e.g. Western Europe, or Western and Central Europe, or United Kingdom and Ireland

STEP 5 Download your Latest map Guarantee

- Open TomTom Home
- Log in to your TomTom account
- Click on Tools -> Use Latest map Guarantee
- If you see a map available for download, click on 'Get it Now'.

The map can take a few hours to download depending on the map size and your Internet connection.

If you find that your map is taking more than 5 hours to download or the Download does not install correctly, then unfortunately your Internet connection is preventing the map from downloading correctly. Ideally, you will need a faster and more stable Internet connection.

Mar 29, 2009 | Tomtom One Europe v2 GPS Receiver

2 Answers

Can not use computer voices on my tomtom 520t

On your device you may have a corrupt file that is causing the noise distortion when you use the computer voices. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder. DO NOT copy the 'Loquendo' folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

STEP 6. Install a computer voice

• Connect your TomTom to the computer
• Open TomTom Home
• Click on 'Add maps, traffic and voices -> computer voices
• select the voice of Kate and install it.

The Computer voice is now installed, and your TomTom should now be working.

Dec 06, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

Voice is on but the unit stopped talking.

I don't know if this will help any, but when I updated my recently purchased tomtom go 720 with the newest app (8.3) and the new voices, map, etc...the voice feature completely stopped working on my unit. Everything else was working fine except the voice. However, I had installed an 8 gig sd card into my tomtom and put all the updates on the sd card because I was running low on the internal memory. Bythe way, only the voice instructions were not would still play mp3's through the internal speaker, so I knew it must be a software problem. After several days with no voice instructions, I then proceeded to re-format the sd card and start all over, as the problem appeared to be a software issue. After re-formatting the sd card, I removed it and installed the back-up file from my tomtom before I did the first update. This time, I deleted a couple of the voices in the update package, so that I would have enough room to install the updates to the internal memory. "Bam" now everything is working perfectly again. I believe for me...the tomtom was having trouble communicating with the new application that I had previously installed on the sd card. I hope this may help someone.

Sep 28, 2008 | Tomtom GO 720 GPS Receiver

1 Answer

There are no speaking directions on my TomTom GO720 e.g. for 'turn left' or 'take the next exit' or 'continue for 3 miles'. It only beeps for speed cameras etc. We have ticked all the boxes on the sound...

Hi there

As the TomTom is making beeping sounds, its a good indication that its not a hardware fault, it sounds to me its a software issue.

What you could do is try to reinstall the voices on your device. To do this, follow these steps:-

I presume you have TomTom Home installed already, if not you can download it from

STEP 1 Make a Backup
  • Connect your TomTom to the computer and switch it on
  • Open TomTom Home
  • Click on 'backup and restore' and make a backup if you haven't done so already
Once the backup has been made, please do the following:-

STEP 2 Remove the existing voice files
  • Open My Computer, you will see the TomTom as two removable drives, one will be the internal memory and one will be for the SD card slot on the device.
  • Click into the Internal memory drive, you should see a whole load of files and folders.
  • You should see a folder called LoquendoTTS or Loquendo, click into this folder and delete the contents (all the files and folders inside the loquendo folder)
  • Go back to the root directory of the TomTom and delete the folder 'Voices'

STEP 3 Download and Reinstall the voices via TomTom Home
  • Go back to TomTom Home
  • Click on Add Maps, traffic and Voices
  • Select Voices. Loacate the voice of Jane and Tim and add them to your device
  • Go back to the main menu of TomTom Home, click on Add Maps, traffic and Voices -> Computer Voices and install the voice of Kate or Simon (UK English computer voices)
  • Close TomTom Home and also Close it from the system tray. (in the bottom right hand corner of your screen down by the computer clock, you should see a red icon for TomTom Home, Right click on it and choose 'exit')
STEP 4 Install the Clear Flash Tool from TomTom
  • Once Home has closed completely, please download and install the clear flash tool from:- (Home must be completely closed, otherwise it may not install correctly)
  • Accept the license agreement and keep pressing the Next arrow until the clear flash tool has installed.
  • Your device will start flashing to say there is some activity on your device
  • When your device has finished flashing on the screen (might take a minute), use the 'safely remove hardware' feature of your PC to disconnect the TomTom
  • Switch the TomTom off then take it out of the dock.
STEP 5 Test the voices

  • Switch the TomTom back on, but not connected to the dock
  • Let it load up to the main navigation screen
  • Tap onto the menu and tap onto 'Change Preferences -> Voice Preferences'.
  • Select a non-computer voice i.e. Jane or Tim and press test. You should now hear the voice instruction
  • Try selecting the voice of Kate or Simon i.e. the computer voices, and press test, you should now hear the computer voice.
This should get the voices working again, if not it might be worth giving TomTom Support a call and they can talk you through it.

Hope this works for you


The Warlock

Sep 17, 2008 | GPS

1 Answer

Set up voice John Cleese


You need to put the File / files associated with the voice onto your SD card in the Voices folder.

Use an SD card reader and your PC to look on the TomTom SD card. Find the folder called "VOICES". Copy the John Cleese voice files into the "VOICES" folder.

Once this is done put the SD card back in your TomTom. Switch on. When the TomTom starts up , tap the screen and select "Preferences" , then move through Preferences until you find "Lips" icon and under that it will say " Change Voice" . Tap the Lips Icon , then move right or left until you find the required / John Cleese Voice and select that. Your Tom Tom should now give directions with the John Cleese voice.

Please note: Some voices that you can download free of the internet can contain viruses or if you are unlucky they can contain faulty data which can effect the workings of your TomTom.
As a precaution , before you copy or alter or add anything to your TomTom SD card you should make a Backup of your SD card onto a PC. The if anything gets upset on your SD card you can always format it and restore the origonal data.

Good Luck.

Sep 08, 2008 | Tomtom ONE GPS Receiver

1 Answer

Tomtom 1 stopped talking

Check in preferences > Change Voice to make sure that a voice is selected. If it is, it probably corrupted. Pick a new voice. If none of the other voices work, plug your TomTom into your computer and boot up TomTom HOME and reinstall the voices. If after that they still don't work, contact TomTom support and ask them for advice. They will probably have you send it in for repair on broken speakers.

Please rate, Thank you!

Apr 14, 2008 | Tomtom ONE GPS Receiver

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