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USB connects to dell dj but pc does not recognize connection

I am trying to find a solution to this problem of USB connection to the Dell Jukebox connects, activates, but my pc nor my laptop recognize it...any solutions?


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Re: USB connects to dell dj but pc does not recognize connection - Dell DJ MP3 Player MP3 & Digital Media Players

Download a software for it to be recognize

Posted on Jan 17, 2008

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My computer does not recognize that my dell dj is plugged in when using yahoo music jukebox. When I try to transfer music from the computer to the dj, it tells me "no device connected".

Originally Posted by gb07 from another site
"The solution, was to uninstall Windows media player. The first uninstall only let it roll back to version 9(the original version on my computer; yours may be different.) Then I went into control panel and removed it from my windows media components. Then, I went to the folder c:programfiles/dell/digitaljukeboxdrivers. There is a program in there called drvunins. I started it, and it removed all drivers for my dell dj. I then made sure the dj was unplugged. Restarted the computer, then I then downloaded the latest dell firmware, v. 2.20.07.

Found here-

FINALLY, after all that, it did in fact connect, and load the firmware successfully."

I can confirm this does work mine is now working perfectly!!

Nov 08, 2010 | Dell DJ MP3 Player

1 Answer

Dell jukebox not working, want to transfer music

Mine has also ceased to charge. For awhile it would charge if I manipulated the charging plug in the socket but now doesn't respond to anything. It does make a nice paper weight now. I suspect mine has a bad connection in the charging circuit somewhere, perhaps just the socket has gone bad. Who knows? --- GB

Aug 22, 2009 | Dell DJ MP3 Player

2 Answers

Dell DJ 30gb not recognized in vista

try using a different usb cord and u can also use songbird to put songs on it

Aug 16, 2009 | Dell DJ MP3 Player

1 Answer

Have a Dell Jukebox MP3 Player and now have a new computer. I don't remember what software I had on my old computer, I just want to copy my music on my PC. Thanks

You can still download the drivers and firmware from the dell site for the dj, so you can set up your new computer to work with the dj. (I'm hearing VIsta is not compatible. Not surprising... )One part of the software is the Dell DJ Explorer. It simply opens a window and recognizes your dj. (Make sure it is on and connected)
If DJ Explorer says 'not connected' then right click and click refresh. When it recognizes the DJ, it will say the name you named your dj. Open that like a regular folder and it should read your dj and list all the songs on it. Then simply copy and paste songs to another folder you open on your computer screen; probably should use your My Music folder but that's your choice.
Now that music is saved back onto your computer. Hope that works for you.
A word about the Duebox or Dudebox program and company. I hope they ARE out of business as they scammed me. I checked into it awhile back for a better way to move music around on my 4 DJs and computer, and then bought it. It worked just as they said... at first. I used it to program my first DJ, then basically copied my songs and playlists to the other three (I have one in the house and one in each of our cars and our RV) Great! I'm happy! Then a few weeks or months later, tried to use it again to update, and was told that I could ONLY use it on ONE DJ, and the one I had just plugged in was not the one it recognized. I would have to buy a copy of Duebox for EACH DJ. Bottom line is I no longer support or care much for Duebox, and if they went out of business, then there really is such a thing as karma. I hate scammers.

Apr 18, 2009 | Dell DJ MP3 Player

1 Answer

Cannot get my computer to recognize my Dell Jukebox

Assuming that you don't have windows vista, you can load the Dell DJ Explorer program that came with your DJ. It comes up as a regular looking window that should "see" your DJ when you plug it in. If it doesn't, where it says "not connected", right click and then click refresh. Sometimes it works better to plug in the DJ first, then load dj explorer. When it sees it, "not connected" should change to the name of your DJ. Double click that and it should then 'read' your dj, showing all the files on it. Then its just a tedious amount of copy and paste to another folder on your computer (like your My Music folder), and your music is restored to your computer. Take care, as DJ Explorer can also delete files from your DJ if you tell it to.
If you no longer have the DJ drivers and DJ Explorer and Musicmatch loaded on your computer, you can still download that stuff from the Dell site.
If you Do have Vista, try to find a friend with XP. Load the DJ explorer software on their computer, and pull your music off the dj to your friend's computer, then use a USB drive or something to move it to yours. Or better yet, upgrade your computer from VIsta to Xp (yes, I said upgrade - Vista is ****)

Jan 28, 2009 | Dell DJ MP3 Player

1 Answer

Dell Won't Connet

Download the new Rhapsody player I just attached it to the player and it worked great takes a little to to transfer but it is good. I have the Gen.1 player.

Oct 31, 2008 | Dell DJ MP3 Player

1 Answer

Dell DJ (Generation 2) not being recognized by computer

Found the answer on Dell Forums. A lot of Dell DJ folks have been having the same issues. The problem is with Windows Media Player (shock). The Windows driver dated 2006 is installing itself and taking over, not allowing Dell's 2005 driver to work. The bottom line is the DJ will dock but not be recognized by your computer, Windows Media Player, or Yahoo Music Jukebox.

To check to see if this is the issue dock your DJ then click on start, right click on my computer, and then hit properties. Click on hardware tab and go to device manager. Look for portable devices on the list. You will likely see your DJ with a yellow (!) next to it. Right click on the DJ and hit properties again, then look in the driver tab to see what driver is listed. If you see a driver with the date 2006 or newer, then Windows is screwing you up.

The only way I've found to fix this is to either uninstall Windows Media Player or go back to an old enough version that the 2006 driver is not in the system. The 2006 driver is from Microsoft and somehow it interfers with the proper driver, which is from Dell and should be dated either 2004 or 2005. Once Windows is uninstalled completely, or back to an old enough version that you are safe (I am not sure how far back you must go, I just uninstalled the darn thing completely), you need to uninstall the Dell driver then go to Dell's website and reinstall the latest. Also make sure you have the latest firmware.

It sounds like a lot of work but it honestly took me longer to type this note that to do it and I don't have a clue what I'm doing. It's better than throwing away your DJ. From the comments I saw on the Dell Forum, Dell is not aware of the issue and isn't much help. Many people spent hours on the phone with Dell support only to hit a dead end and get the recommendation to replace the device.

Hope this helps all. A huge thank you to the folks over all Dell Forum who figured out the solution despite Dell's technical assistance.

Apr 22, 2008 | Dell DJ MP3 Player

5 Answers

Moving Music Tracks from Dell DJ to Computer

i'm pretty sure you cannot. you can only transfer from dj to dj not to a computer. i had the same thing happen and i don't see any way to do it.

Dec 09, 2007 | Dell DJ MP3 Player

5 Answers

Dell DJ Gen 2 Won't connect

if your Dell DJ player is no longer recognized by the upgrade firmware even with the correct, original device driver installed, then you will need to install a windows 'MTP' driver by doing the following. Note that this applies to Windows XP only.

1. make sure you have the SP2 XP upgrade.

2. Install Windows Media Player 10 or roll it back to version 10 if you are using a later version. You can roll it back by going to 'Add or Remove programs' and uninstalling any WMP upgrade from the 'Change or Remove Programs' dialog window. Note: don't uninstall WMP enitrely from the 'Add/remove windows components' dialog.

3. Go get this file: Unzip it in a temporary directory and run the fixup.cmd by double-clicking in explorer or using the windows 'Run' command. Follow the instructions it prints in its DOS window about deleting the Dell device in the hardware manager.

4. plug your DJ player into the USB port. XP should now say 'Found MTP device' or something similar.

5. Get the Dell DJ 1.02 firmware from their support site appropriate for your player. Run the firmware upgrade. The software should detect your player this time.

A good reference for the Dell DJ stuff is here:

Note: I can't personally recommend the 'PlayForSure' firmware as I have not been successful upgrading to it. WMP 11 does not seem to work with the Dell DJ but WMP10 does and the device Sync function works just fine.

For almost ALL of the MP3 players out there that seem bricked due to a firmware upgrade failure or some other reason, they can be usually restored in a simlar way by installing a basic 'MTP' driver which allows windows to at least send a file to it, and by putting the player into a recovery mode as defined by the manufacturer.

Sep 24, 2007 | Dell DJ MP3 Player

15 Answers

Dell Digital Jukebox and Vista

sound easy, just go to this webpage: Driver Update and use their tool to update your drivers.

Jul 30, 2007 | Dell DJ MP3 Player

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