There in the picture will show you where the manual eject button is. Use a paperclip and push the button in the hole. Once the drive is open enough for you to pull the tray, go ahead and pull it as far as it will come out. It will stop, and it shouldn't come all they way unattached from the rest of the unit.
Go ahead and take any cd or dvds that was in the drive out and turn your computer back on.
Once into windows, push the regular eject button and the drive should close the door itself. Let it sit for a second or two, and try hitting the eject button again. 9 times out of 10, that usually fixes my drives.
Hope this helps!
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