Question about Xerox Phaser 8500N Printer

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Wrong Color Sticks in printer

Apparently someone put Phaser 8400 ink in my 8500. I've tried to pull the ink out w/ a screwdriver, but since they were wedged in there, I can't get a good grip on them. Is there another way for me to open up the housing to take out the sticks so I can get this printer back up online? It threw a fault of 07,010.43:6108, and I'm thinking it's because of the ink.


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  • Milnesy Jan 15, 2008

    Just as an fyi, it threw a 07,007.10 fault as well. I did remove all the incorrect ink and took it apart but didn't see any errors. (Of course I'm still learning what to look for.) Is there any way to find a copy of the service manual for this machine? I checked Xerox's site, but no luck.

  • Milnesy Jan 15, 2008

    No, it hasn't. Will this clear on it's own if it's left to it's own devices? Or will I have to pull apart the printer to fix it?



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I normally suggest running a long wood screw into the ink block to move it back and remove. If it's wedged then gently breaking it and removing or vacuuming the pieces out is your option.
The 07,010.43 code has nothing to do with the ink sticks. Although the result of removing the ink with the printer hot may have caused it.
That code is caused from the print head not moving from home position to the printing position. That print head pivots back and forth on a shaft.
One of 3 things has occured.
1. Ink has spilled into the stainless steel print head block. That block is located on the lower left side of the frame, looking from the front of the machine. The most frequent cause of that code is yellow ink seeping into that block from the machine eing moved while hot.
2. If the machine was unplugged before it was shut down. The Drum wiper assembly may be stuck to the print head, between the drum and print head.
3. One of the cables that run from the print head to the circiut boards that control it, may have shifted and are holding the print head back.
To remove the ink holder where those blocks are, requires removing the right and left side covers, that is held in by some plastic tabs, and 2 electrical connectors.

Posted on Jan 15, 2008

  • Rick Kasper Jan 15, 2008

    Well that 07,007,10 tells me exactly what happened to caust the 07,10.43.

    That 07007 is the wiper was stuck to the print head causing it not to move.

    Has that cleared yet?

    A Service manual is difficult to get and expensive.

  • Rick Kasper Jan 15, 2008

    Since the wiper is most likely stuck to the print head. You will have to take the covers off, remove the ink loader and look between the front of the print head and drum to see where the wiper is stuck. You should be able to GENTLY move the print head get the wiper to come loose from the front of the print head.

    It will not come off by itself.

    Not really difficult, but just take sure you go slow and be patient.

    The wiper is a pink rubber blade that moves up and down the drum cleaning it between print pages. It will be tacked to the print head, but gently minipulate it off of the print head. You want to be sure the machine is off for a minimum of 20 minutes, that print head warms to over 340 degrees, Its a hot bugger.

    You will need torx or a 5.5 MM nut driver for the screws.

    Just be methodical and note how you remove things so you don't repeat replacing the parts and covers.

    Also be sure you plug in those 2 connectors on the ink loader, so you don't have to take it back apart to take 3 seconds to snap one back in.

    Been there and done it LOL.

    in order, Remove the side covers, ink loader and that will give you access to the print head area that you need.



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Hi there
The onlty thing I can find close to this is.
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Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
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Did the test pass?
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