Question about Xerox Phaser 8500N Printer

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Wrong Color Sticks in printer

Apparently someone put Phaser 8400 ink in my 8500. I've tried to pull the ink out w/ a screwdriver, but since they were wedged in there, I can't get a good grip on them. Is there another way for me to open up the housing to take out the sticks so I can get this printer back up online? It threw a fault of 07,010.43:6108, and I'm thinking it's because of the ink.


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Re: Wrong Color Sticks in printer

I normally suggest running a long wood screw into the ink block to move it back and remove. If it's wedged then gently breaking it and removing or vacuuming the pieces out is your option.
The 07,010.43 code has nothing to do with the ink sticks. Although the result of removing the ink with the printer hot may have caused it.
That code is caused from the print head not moving from home position to the printing position. That print head pivots back and forth on a shaft.
One of 3 things has occured.
1. Ink has spilled into the stainless steel print head block. That block is located on the lower left side of the frame, looking from the front of the machine. The most frequent cause of that code is yellow ink seeping into that block from the machine eing moved while hot.
2. If the machine was unplugged before it was shut down. The Drum wiper assembly may be stuck to the print head, between the drum and print head.
3. One of the cables that run from the print head to the circiut boards that control it, may have shifted and are holding the print head back.
To remove the ink holder where those blocks are, requires removing the right and left side covers, that is held in by some plastic tabs, and 2 electrical connectors.

Posted on Jan 15, 2008

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Xerox phaser 8500 error code 09, 038, 46:4597

Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)

Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.

Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.


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3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

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Xerox error code 09,038.46:350??

Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at\support

Oct 24, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan

Hi outonalimbwi:
Here is your problem.
37,006.42: PEST - Drum disconnect. The drum heater is not drawing the expected power from the supply.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
= Right Jetstack Heater
, 37,005.41 = Reservoir Heaters
= Drum Heater
= Preheat Heater
= (8500/8550) All ink melters
= (8400) Ink Melt 1
= (8500/8550) Ink Melt 1
= (8400) Ink Melt 2
= (8500/8550)Ink Melt 2
= (8400) Ink Melt 3
= (8500/8550)Ink Melt 3
= (8400) Ink Melt 4
= (8500/8550)Ink Melt 4
Did the test pass?
Go to Step 3. Go to Step 2.
2 1. Check the wiring running from the component to the printhead.
2. Is the wiring damaged or not working properly?
Replace the wiring harness.
Replace in the following order:
■ Drum assembly
■ Preheater
■ Printhead
■ Ink loader

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1 Answer

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It is possible the ink loader will need to be replaced, but I honestly have never seen one fail.

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The best way to remove it is to run a screw into the ink stick and slide it up as best you can.
You can also use a screwdriver and gently break it up and remove it.
Just be as careful as can be. That ink loader is actually pretty tough.

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That is a black ink stick count failure.
It is not seeing the black ink stick.
See if a stick is broken or not in place. One may be twisted or just jammed.
Outside chance you would need an ink loader because the sensor is not detecting the ink
Check the black sticks see if you can clear it by moving them around or sliding them up and out and reloading.

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Just had someone try it.

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