Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

2 Answers

Western Digital Passport 160 external drive hangs system

I have a Compaq Pressario laptop running XP with a powered Belkin USB 2.0 Notebook Card. The drive was working and I used it to back up my computer prior to formatting my internal drive. Since my reinstall, when attempting to use the Passport drive the system recognizes the drive, doesn't show any problems in Device Manager and I can see all my files and directories on the drive however after a few seconds the computer freezes. I have waited an hour or so to see if the system comes back but it doesn't. The only option at that point is to crash the system and reboot. I have tried reinstalling the notebook card and can use my wireless mouse through the card. Belkin is not returning my requests for help. Any ideas?

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  • Anonymous Jan 11, 2009

    Ext HDD gets detected and everything but hangs while copying . Compaq C797EE .

  • Richard Clark
    Richard Clark Dec 17, 2013

    And also this post helped me to fix it.



2 Answers

The drive works (I can access the files and the system does not lock up) on the USB1 port that came with the computer. I dont't have access to another laptop so got another Belkin card, uninstalled the drivers and then installed the new card. When trying the drive and also a usb memory stick the system continued to lock up.

Posted on Jan 18, 2008

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My first suggestion is to try plugging the drive to one of the USB ports on the notebook and not to the ones on the card. Otherwise, try the drive on another computer to see if it's the drive. Then my next suggestion would be to try your USB card in someone else's notebook.

Posted on Jan 15, 2008

  • Richard Clark
    Richard Clark Dec 17, 2013

    I had same issue. Tried WD Data lifegurad diagnostic tool to troubleshoot and fix the issue. I realised issue was due to sudden discinnection of USB cable with out ejecting drive properly.



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What I have seen with some computer models, is that the USB port cannot deliver enough current to run some devices.

If possible, use an external drive with its own power supply and see if it will work. Most likely it will.

Also, try a powered USB hub. I found that most of the time, a powered USB hub solved many problems with having enough power for some external USB devices.

Jerry G.

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