Question about Wacom (PTZ930AC) Graphic Tablet

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Wacom tablet stopped working, blue light on.

My Wacom Tablet has worked fine for about a year and now it suddenly doesn't work. The blue light is on but doesn't do anything when pen in on the tablet, also tried with the mouse so I guess it can't be a problem with the pen or mouse. I have tried reinstalling drivers and restarting and also trying it with a different computer.

When I reinstalled a driver I got it from:
http://www.wacom.com/productsupport/select.cfm
Mine is Intuos3, so I went there and selected Mac OSX, then newest version...it is possible I may not have got the right driver as I don't know what the numbers mean that come straight after the word 'Driver' in the options at that point?

I'd be so appreciative if any one had any answers or advice as I'm lost without it!

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  • 2 more comments 
  • Tabikat Mar 09, 2008

    I have the same problem with my graphire 3 tablet, it just suddenly stopped working for no reason and I did everything on the computer to fix it and I know its not the pen or mouse and the computer reads it and the light is on, but nothing happens. I think this is an internal problem with the board in the tablet but I'm not tech savvy enough to know how to fix it, I hope someone can help us out.

  • d1ArtBob Jun 06, 2008

    I have the same problem with my MacBook Pro, OS 10.5.3, and Intuos 2 XD. I've followed all Wacom knowledge base fixes (uninstall, reinstall, delete prefs, repair disk.....), and nothing fixed it.

  • Ebil Jun 13, 2008

    I had this issue too, on windows XP, intuos3 tablet, I tried to re install the driver, un install and re install the tablet- all of that. I even tried the tablet on other computers, only to get the same exact issue. Neither the mouse nor the pen work, and the tablet isnt recognized in the tablet diagnosis in the options for the tablet's preferences, but the blue light is still on. For a very short period of time, the tablet did work, but then just stopped, once again.

  • airbornephot Jun 19, 2008

    I have had a mostly similar problem. I'm running vista. Sounds like you are on macs. It worked great for 6 months and stopped. The mouse will move with the pen for a few seconds at startup and then stops. This movement is not mapped, so I'm thinking its the tablet driver that is moving the mouse and when the wacom driver kicks in that's when the mouse stops moving. I've done drivers, uninstalls reinstalls. The only way I can get the mouse to work with the intuos 3 is to disable the wacom driver in msconfig then it's not mapped to the screen and the custom buttons will not work since they are a factor of the wacom driver. I called wacom tech support and the guy ran me through a slew of things. Uninstall, startup in safe mode, install the new driver there (worked mapped here for a few min before the restart, haven't been able to duplicate that since), turned off every no windows service in other than the wacom, and it still stops working a few seconds after windows starts. Disabling the windows tablet driver doesn't help, I think the wacom driver depends on that on in part.



    help please...

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Hey I had this problem too with my Bamboo too, I'm not sure if it was anything I changed or whatever but either way the blue light was on but it wasn't registering the pen.

I found a way just minutes ago to fix it however!

Go into 'start', 'all programs', then look for 'pen tablet'. Hopefully you should have this. If not then download the latest driver for your tablet from the wacom website and that should install it.

Next choose 'pen tablet preference file utilty'. Then under 'my preferences' choose to remove. Bingo! All was well in the world again.

This worked for me so hopefully it will for some of you guys too! Good luck!

Posted on Jul 11, 2010

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  • theFunk Oct 06, 2010

    I had the same issue (windows 7 / 64 bit) Blue light on, but neither pen or mouse were responding. After removing my preferences from the pen tablet preference file utility, everything was fully functional again ! Thanks a lot, Soggy !

  • NancyKayk Nov 11, 2010

    WOW - my favorite kind of fix~!!! Took longer to type it into Google than it did to fix it.

    THANKS, Soggy-Mog!

    :)Nanc

  • heathernelso Apr 16, 2011

    I had the same problem with my Intuos 3. Thanks for posting this quick fix! Wonder what caused it to stop working in the first place, though. Hmmm.

  • leamitt Jul 19, 2011

    I'm using my Bamboo pen tablet with a Macbook Pro and have the same problem but when I go to Applications > Pen Tablet I can't find anything for changing pen tablet preference file utility. Any ideas where I should look?

  • Leslie Rosenberg Oct 29, 2011

    Thank you! Thank you! Thank you!

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I had a similar problem using an Intuos 3 on Windows 7. Everything worked fine for a year, then all of a sudden, completely unresponsive.

The tablet LED was on, and changed when the pen made contact. Drivers were all up to date, and Windows recognized the tablet. Here's what fixed it.

Go to the Wacom Tablet folder in the program list in your start menu. Click on "Wacom Preference File Utility." Choose "remove" from the "all user preferences" panel, and you're done.

That got the ball rolling again for me; hope it works for you too.

Posted on Dec 13, 2010

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Ok guys! I finally found a solution :)

I was going mad when I found this page.
Basically it just involves switching off the press and hold functions from the control panel.

1.Click windows start button, type "pen and", then click "Pen and Input Devices"
2.Click the link and look at the third post from the top.
3.Copy those settings!

Done! It worked for me. Hope it works for you too guys.

Thank GOD for the internet!!




Posted on Sep 25, 2008

  • paratripr Feb 03, 2011

    For Bamboo tablets you need to look for the folder 'Bamboo' which should contain 'Bamboo Preference File Utility'. In there you can click on 'My Preferences' > 'Remove' and that should fix the tablet.

    You have to redo any changes you made to the settings and I have not tested what happens after a reboot yet, but at least it will work again -_-"

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Posted on Jan 02, 2017

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SOURCE: My Wacom Intuos3 tablet won't switch into pen mode

I had the same problem with my Intuos3 on Vista. Tech support suggested the following.

Do this.....Go to Start--->control panel---->system(in classic view)---->device manager--->click on "human interface devices"--->then click on "Wacom virtual HID driver" and right click on that and disable it. Your computer will ask you to restart and you will want to do that.

Everything works fine now.

Posted on Aug 14, 2008

myob247
  • 1342 Answers

SOURCE: Wacom tablet stopped working, blue light on.

Since you are running Windows Vista on your PC this is the driver you should have downloaded.

Click Here

Serial cables are not hot swappable. The computer and tablet should be turned off before you plug them in.

Posted on Apr 10, 2008

  • 1 Answer

SOURCE: My Wacom Intuos3 tablet won't switch into pen mode

The winning answer came courtesy of Mr Benedikt Schmitt of Wacom Europe, who offered the following solution: from the Windows Device Manager, disable the “Wacom Virtual Hid Driver” device. (Go to Control Panel > System and Maintenance > Device Manager, find the driver, right-click it and choose “Disable”.) One reboot later (welcome to Windows-land, circa 2008?), everything works as desired. Pressure and tilt sensitivity inside Photoshop still work, and the pen functions just fine in the rest of the Windows desktop. The absolute mapping makes it an absolute pleasure to point quickly and precisely. It makes my laser mouse feel rather clumsy navigating a large 24′ screen!

Posted on Mar 22, 2009

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