Question about Wacom (PTZ930AC) Graphic Tablet
My Wacom Tablet has worked fine for about a year and now it suddenly doesn't work. The blue light is on but doesn't do anything when pen in on the tablet, also tried with the mouse so I guess it can't be a problem with the pen or mouse. I have tried reinstalling drivers and restarting and also trying it with a different computer.
When I reinstalled a driver I got it from:
Mine is Intuos3, so I went there and selected Mac OSX, then newest version...it is possible I may not have got the right driver as I don't know what the numbers mean that come straight after the word 'Driver' in the options at that point?
I'd be so appreciative if any one had any answers or advice as I'm lost without it!
Hey I had this problem too with my Bamboo too, I'm not sure if it was anything I changed or whatever but either way the blue light was on but it wasn't registering the pen.
I found a way just minutes ago to fix it however!
Go into 'start', 'all programs', then look for 'pen tablet'. Hopefully you should have this. If not then download the latest driver for your tablet from the wacom website and that should install it.
Next choose 'pen tablet preference file utilty'. Then under 'my preferences' choose to remove. Bingo! All was well in the world again.
This worked for me so hopefully it will for some of you guys too! Good luck!
Posted on Jul 11, 2010
I had a similar problem using an Intuos 3 on Windows 7. Everything worked fine for a year, then all of a sudden, completely unresponsive.
The tablet LED was on, and changed when the pen made contact. Drivers were all up to date, and Windows recognized the tablet. Here's what fixed it.
Go to the Wacom Tablet folder in the program list in your start menu. Click on "Wacom Preference File Utility." Choose "remove" from the "all user preferences" panel, and you're done.
That got the ball rolling again for me; hope it works for you too.
Posted on Dec 13, 2010
Ok guys! I finally found a solution :)
I was going mad when I found this page.
Basically it just involves switching off the press and hold functions from the control panel.
1.Click windows start button, type "pen and", then click "Pen and Input Devices"
2.Click the link and look at the third post from the top.
3.Copy those settings!
Done! It worked for me. Hope it works for you too guys.
Thank GOD for the internet!!
Posted on Sep 25, 2008
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Posted on Jan 02, 2017
I had the same problem with my Intuos3 on Vista. Tech support suggested the following.
Do this.....Go to Start--->control panel---->system(in classic view)---->device manager--->click on "human interface devices"--->then click on "Wacom virtual HID driver" and right click on that and disable it. Your computer will ask you to restart and you will want to do that.
Everything works fine now.
Posted on Aug 14, 2008
The winning answer came courtesy of Mr Benedikt Schmitt of Wacom Europe, who offered the following solution: from the Windows Device Manager, disable the “Wacom Virtual Hid Driver” device. (Go to Control Panel > System and Maintenance > Device Manager, find the driver, right-click it and choose “Disable”.) One reboot later (welcome to Windows-land, circa 2008?), everything works as desired. Pressure and tilt sensitivity inside Photoshop still work, and the pen functions just fine in the rest of the Windows desktop. The absolute mapping makes it an absolute pleasure to point quickly and precisely. It makes my laser mouse feel rather clumsy navigating a large 24′ screen!
Posted on Mar 22, 2009
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