Question about HP Officejet 6310 All-In-One InkJet Printer

Open Question

Cannot Fax from PC

I cannot get a laptop on a client's network to Fax to an HP 6310A-I-O printer. One PC on the network faxes fine and the other cannot, it can print, and all other functions work, but faxing from this PC does not work. 
When I look at the Event Viewer-Application I get the following two errors:

========================================
Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination 
Event ID: 32068
Date: 2/24/2006
Time: 8:43:47 AM
User: N/A
Computer:
Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'

For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
===========================================
Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination 
Event ID: 32026
Date: 2/24/2006
Time: 8:43:47 AM
User: N/A
Computer:
Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed.

For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
==========================================

There is no modem installed, I've uninstalled the drivers and software and reinstalled. No dice. I've stuck and don't know where to go next. Anyone have a problem like this before?

Posted by on

Ad

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
djnick989
  • 1067 Answers

SOURCE: HP L7680 All in one will not send faxes from PC S/W interface

did u try to download ther latest software all idrect form site dont use cd

Posted on Jan 27, 2008

Ad

SOURCE: Error codes 283 and 232 in received Faxes

basically error 232 indicates that a communication failure has occurred between the two machines
Following these steps may help resolving your issue

1. Make sure that the phone cord is plugged directly from the wall jack into the back port of the fax machine that is marked "Line" or "To Wall Jack", or that has a wall-jack symbol.
2. Verify that the line interface unit (LIU) (the box that the phone cord plugs into) is seated fully into the back of the fax.
3. Remove any other device from the line such as splitters, credit card machines, or telephone answering machines, and retry the fax communication.
4. Try sending and receiving faxes on a different fax line.
5.Try using a different telephone cord.
6. Have the phone company test your line for static or noise problems.
7. Disable Error Correction Mode (ECM) if the same error occurs repeatedly.

Hope this helps.
thx

Posted on Jun 02, 2009

  • 1 Answer

SOURCE: Can't Fax from HP Photosmart Premium (C309a) software

I have the same problem!

Posted on Nov 30, 2009

Riztech
  • 731 Answers

SOURCE: i can not receive fax

Hi, Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code.

  1. To modify the fax header, use the following steps:
    1. Press Setup on the product control panel.
    2. Press Basic Fax Setup , and then press Fax Header .
    3. Type personal or company information using the keypad, and then press OK .
    4. Type the phone number, including area code, for your HP fax product, and then press OK .

Regards,

Riztech

Posted on May 23, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Paper too narrow only receive fax


possible that the margins you are using are incorrectly set

Jul 14, 2017 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Does not seem to print xps files.


For sure, you're trying to print a document or text from a client PC in which the print network was not shared. If this was the case you can try these simple 1-2-3 steps:

1. In the server make sure that the printer is shared through network thru the Printer and Fax Config in the Start Menu
> Select Printer
> Properties
> Sharing
> Share this printer (Printer name ex.: Brother...)
> OK

2. In the client PC make sure that the printer is joined through the network thru the Printer and Fax Config in the Start Menu
> Add A Printer
> A Network Printer
> Connect to the Printer (ex.: \\server\Brother...) Automatic Detection...
> Next.....
> OK

3. Ready to print any files....

Jun 16, 2011 | Brother DCP 165C Compact Color Inkjet...

1 Answer

I can not receive fax but i can send fax the printer hp officejet5610 was at the client he receive the error that says fax fail brought the printer to my workshop the printer gives the same error please...


Hi, Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code.
  1. To modify the fax header, use the following steps:
    1. Press Setup on the product control panel.
    2. Press Basic Fax Setup , and then press Fax Header .
    3. Type personal or company information using the keypad, and then press OK .
    4. Type the phone number, including area code, for your HP fax product, and then press OK .

Regards,

Riztech

May 23, 2011 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Setup printer sharing in lan network


Setup printer sharing in lan network

Oct 28, 2009 | HP LaserJet 3000n Printer

2 Answers

HP L7680 All in one will not send faxes from PC S/W interface


After much thrashing, here is the solution to the problem. Somehow the printer drivers lost coordination with the corresponding Windows supporting programs. You would think that reinstalling the printer drivers would fix the problem, AND IT DOES, but there are 3 tricks:

· Uninstall everything associated with this printer with the install disk in the computer (this may really not be necessary, but it worked for me). [This is also the solution when the a window comes up asking for TrayApp to be inserted using a disk—they mean the hp install disk].

· After the un-install, MAKE SURE you ALSO delete the printer using the control panel. This is critical. If this doesn’t happen, the corresponding Windows software is somehow hooked to the wrong thing when the reinstall happens. Then reboot the system.

· Install the new drivers with the printer off, and the USB disconnected from the printer. Reboot the system [not sure the reboot is necessary]. After the computer has booted, connect the USB, and power up the printer. The computer will recognize the printer and put the printer icon in the Control Panel.

It turns out that correcting the driver mis-coordination by BOTH uninstalling the printer drivers and taking the printer out of the control panel, then properly reinstalling solves BOTH the fax problem, and the protection fault problem! Amazing such a little thing can make such a difference!

Jan 27, 2008 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Receive fax on the fax system as well as your PC


If you change the number of rings on the fax machine to more than on your PC, your PC should receive the fax first and accomplish your goal.

Dec 19, 2007 | HP LaserJet 3500n Printer

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

Related Topics:

146 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...