Question about HP Photosmart 2710 All-In-One InkJet Printer

1 Answer

'Carriage jam' error always seen on power on

After a few weeks of no use, a Photosmart 2710 displayed 'cartridge jam' every time unit powered on.
On power up, carriage assembly was moving left/right as expected but the cleaning station did not move.
Cause: Ink had made its way down onto a 'rack and pinion' under the cleaning station, and partially solidified.

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  • talis34 Jan 15, 2008

    Cause: Ink had made its way down onto a 'rack and pinion' under the cleaning station, and partially solidified.



1 Answer

The cleaning station is designed to take care of that ink, it's not a problem. When powering the printer on, see if the cleaning station is moving and what causes the cartridges to be jammed. The cleaning station can lock the carriage if it's incorrectly initialized (ie, after disconnecting the printer if it wasn't turned off). Try to manually move it (with a pen or something) to the back of the printer, that would unlock the carriage.

Posted on Feb 04, 2008

  • J Best Feb 02, 2011

    Is the cleaning station different from the carriage? Where exactly is it? My carriage moves fine when I turn the printer on (moves to the left then back to its default position on the right). Then I hear the beeps telling me that there is a 'carriage jamb". Thanks!



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How can i resolve my carriage jam issue for HP Photosmart C4280? The LCD display on the printer indicates the error message, when I press OK, it doesn't work. Sometimes turning on and off printer works,...

Open the cartridge access door, see where is the cartridge dock .. if its not stationed on the right hand side then try to move it with your hands back n forth

Close the door and it should work.

Lets assume it did not

The unplug the power cord from the back of the printer while its on.

Press and hold OK and CANCEL button at the same time

While holding them plug in the power cord, it should turn on and then release the buttons.

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Is your cartridge clogged,,,

Then in the maintenance settings in PRINTERS AND FAXES,, do a deep ink cleaning,,

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As a last resort if the above fails,,, WARNING NOT A CONVENTIONAL METHOD

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Try to print but: get General Printer error 0x61000f6


This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

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If it is 'jammed", then it is not moving when/where the printer is commanding it to move.

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Carriage Jam Error Message

Carriage jam error happens when either the clean station is gummed up and not moving toward the rear properly, or when the encoder strip gets covered with ink or grease. The strip you can clean with water and a Q-tip, the clean station can be cleaned with water, but you have to take the covers off to get to it.

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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
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Perform a semi-full reset on the all-in-one by following the steps below

Take out the cartridges from the unit .
Make sure the unit is connected to the wall jack directly without any surge protector.
Unplug the power cord from the back of the unit ( without turning off the unit ) .
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
after one minute turn on the prnter . it will go into alligment phase > let it finish .

7 Allow the all-in-one to re-initialize. This may take a minute or two.

8 If prompts appear in the all-in-one display to set the front panel language and country settings, perform the steps to set this information


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Carriage Jam error always - how do I fix it?

Try resetting the printer (pressing the cancel button and connecting the power supply, check in the HP website if this is correct for your printer model) , after the reset the printer will clear any errors and will recalibrate the mechanism including the paper feed mechanism and the carriage.
Also check if the carriage is moving freely by disconnecting the power and moving it by hand.

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