Hello. If your using windows XP or Vista, plug your ext HD in to your computer.Go to controll panel and open administrative tools then computer management on the left side of this window open disk management under storage.This should show your existing hard drive ,free space.etc. Your cd-rom and your external hard drive shown as a letter perhaps( E:). Check to see if this drive is initialized if not try right clicking it and see if there's an option to initialize it. I had the same problem with mine and this fixed it.
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What operating system are you using? Is it a Toshiba laptop? What model? Is the portable hard drive a Toshiba? What model? Is it USB or firewire connection? Does it have a separate power cord?
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