As I understand the problem, the computer won't boot up completely, right? If that's happening, then the problem has something to do with the operating system itself.
The only thing that I could think of to resolve this problem is for you to reformat the computer. Make sure that you have the necessary drivers for your components like video card, sound card, DVD player, etc.
If you're not sure about the drivers that you have, you may contact the computer manufacturer for second opinion.
Thank you!
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