Question about Creative Labs ZEN SLEEK MP3 Player

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Zen sleek frozen / recovery mode

Zen sleek been on side for a few months but then started using again but somthines wouldnt charge then somtimes froze / then into recovery mode. so not sure what to do

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Re: zen sleek frozen / recovery mode

Try this
If that doesn't fix it try the USB cable

Posted on Jan 15, 2008

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When my wife turned her Zen Sleek on it asked her to reboot, format or reset firmware. She rebooted. It got to ZEN and froze. after about an hour it gave her the same options. She reformatted. Still...


Creative Support
There's support on the Creative site for the Zen Sleek player:,VARSET=CategoryID:213

Considering the frozen problem
Creative gives this information when the player freezes, in the knowledgebase solutions:
  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the right of the dock connector port.
  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64128: Accessing the Recovery/Rescue Mode of your Player

    1. Clean Up scans a player's hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware.
    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.
Last updated: June 16th, 2009 <<<<<

How to perform a Clean Up:,/?st=183,e=0000000000715959190,k=4557,sxi=12,varset=ws:,case=64128
Player has to be in Clean Up mode.
This is the link SID 64128, viewing knowledgebase solutions.

Performing a format or reload of the firmware , after Clean Up:,/?st=374,e=0000000000715962234,k=4557,sxi=12,varset=ws:,case=63033
Player has to be in format or reload firmware mode.
This is the link SID 63033 viewing knowledgebase solutions.

Manual for the Zen Sleek:

Just post a comment, when needing more help.

Nov 25, 2009 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

My Creative zen Sleek Photo is frozen


Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;
  • do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
  • verify that the "Hold" is disable/disengaged;
  • access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
  • there would be several options. You can try all except Reload OS/Firmware;
  1. Clean Up is scans and remove invalid music library;
  2. Format (All) erases everything saved;
  3. Reload OS/Firmware would be a last resort;
  4. Reboot will restart the device.
  • Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
  • If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Nov 18, 2008 | Creative Labs Zen Sleek Photo MP3 Player

2 Answers

My zen is frozen on recovery mode

Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:

and this one if you have the sleek photo:

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Wont work

Get recovery tool from Creative website

Apr 05, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Xen Sleek Photo

remove the song and add it again.

Dec 09, 2007 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Zen frozen on one screen even after I've restarted it.

hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Been frozen for about a week

You have to hit the reset button. You stick the end of a small paperclip or even the wire part from those garbage bag twist-ties into the reset button which is the hole on the bottom of the player. As you push the paperclip into hole you must hold down the PLAY button. This should put it into the Recovery screen or else it will just say "Rebuilding Library". If it goes into the Recovery screen you select CLEANUP and then YES. After it goes through cleanup which can take forever then it will will usually reboot on its own or if it goes back to recovery screen hit REBOOT after you have done CLEANUP.

Jul 28, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek frozen after trying to delete songs

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

Dec 16, 2006 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

It Freezes Before It Goes To The Menu

This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.
try updating the firmware.

Oct 28, 2006 | Creative Labs ZEN SLEEK MP3 Player

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