Hello,
Please remove the soap drawer and take off the top part of the conditioner section. A tube called the syphon tube will now be visible.
Wash out all of the conditioner residue from the draw and the top part which you removed, not forgetting the syphon tube and the part this fits into. These 2 parts need to be absolutely clean for the syphoning system to work correctly and is the only way the conditioner and water will flow out of the conditioner section of the draw. I always use my garden hose (set on high pressure) for this.
Reassemble the draw, fill it up with washing powder/liquid and conditioner (ensuring not to over fill the conditioner section) and push the draw fully back into the machine, then try a wash to see whether the conditioner has gone from the draw after the wash cycle completes.
If the conditioner is still in the draw then the problem is most likely a blockage in the upper part of the dispenser, where the water comes from. Remove the soap draw from the dispenser as before and with a stiff nylon bristled brush give the roof of the dispenser a good scrub clean to remove all soap and conditioner residue. As this residue may be very hard you may need to use some thin stiff wire to clear out the holes. Also, ensure that the front of the dispenser is clean along with the front of the draw, as the draw needs to be able to be pushed fully home.
Hopefully this will resolve your problem, if not please let me know.
Good luck.
Best regards,
Ian
Hi.
Get a length of stiff wire, make a right angled bend in it, and poke it in all the hol;es of the top of the dispenser compartment.
Make sure you give it a poke around, this will clear any blockage in the holes, and will solve your problem.
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