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Computer shuts down

My sons computer shuts down in the middle of doing homework on a word document for no apparent reason. When we restart the computer all of the folders and shortcuts are gone from the desktop. He is disabled and uses an onscreen keyboard. We thought that might be the problem so we tried another onscreen keyboard. Same thing happens. The school has sent home 3 different computers. Problem happens on all of them. Sometime right away sometimes after several hours. What could be causing this? The school thinks he is doing this on purpose. He definitely isn't. Problem is...it only happens at home.
Please help us.
Joyce

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If it only happens at home, then there must be a condition. Make sure that the computer is in a good place with lots of ventilation. The on screen keyboard may use a lot of processing power and so the computer is overheating and then shutting off. If its a laptop, sometimes they like to be propped up on some books so some ventilation can get into the bottom.

Are these computers laptops? Desktops? It could be a power bar issue so try using a different bar, or try moving the computer into another room all together, it could be the electricity in that room. Or the computer may not be plugged in properly if its a laptop...it isnt receiving enough power so it uses the battery until its dead then turns off, check the battery status at times.

I'm not sure what would cause the icons and folders on the desktop to disappear after a restart unless you logged into it differently. If a computer crashes after you place icons on the desktop, it doesn't save the settings of the desktop and so the icons may disappear.

Posted on Jan 15, 2008

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