Question about HP Photosmart 2610 All-In-One InkJet Printer

8 Answers

Error - carriage jam message

My printer is displaying the error- carriage jam, clear jam and pree OK message. I went to the HP website and followed all the steps listed. It cleared the carriage jam message, but then the paper wouldn't feed. I went back to the Hp website to try to fix that problem, then it went back to the carriage jam message and I have not been able to get that cleared up. I have tried everything!

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  • 16 more comments 
  • Anonymous Jan 20, 2008

    I am getting a cartridge jam, also. When I try to clear it, it never clears and is in an endless loop with a cartridge jam. Thus, I can't print anymore. I am thinking I need a new printer.

  • hello9 Jan 26, 2008

    I have had this printer 5 months , and just encountered the exact same problem.... any help in fixing the carriage jam situtation would be great... maybe this was not such a great printer after all....

  • Anonymous Jan 30, 2008

    I have a HP 2610 print. Had it for 3 years and never had a problem till this week. I keep getting the same error - carriage jam, clear jam and then OK. I tried several times even unpluged it and looked inside the carriage but did not see a problem. Turned back on and still same problem. I am not able to print!

  • Anonymous Feb 26, 2008

    i have the same problem



  • notta12 Mar 01, 2008

    I have the same problem with my 2610. There is no carriage jam that I can see and also paper won't feed. HELP.

  • Anonymous Mar 26, 2008

    This is ****! I called HP and they wanted to sell me a upgrade "At a specail discounted price" Like I want to spend another $375 ! My $30.00 printer works better than this and lasted longer!

  • Anonymous Mar 28, 2008

    I have the same problem, but I also unplugged my printer to get a better look at everything. Now when I reattach all the cords, the printer won't even power up. I cannot turn it on at all!

  • Neeter G Mar 30, 2008

    I've had my 2610 for about 3 years and haven't had too many problems until day before yesterday when the carriage jam message started. Each day it's gotten worse and more frequent. I too followed all the recommendations on the HP website to no avail. Do you think this is HP's way of telling you to buy a new printer? For example, I've had two HP laptops in the last 1 1/2 years...the first was a lemon and the second, a replacement, lasted about a year (warranty just expired) when the hard drive quit. HP wanted to sell me a new hard drive for almost $600.00. Almost the price of a totally new laptop. Their customer service may be rated high but the quality of their products has declined substantially. I am going to use some alcohol and sponge applicators and see if cleaning the rollers and ink carriage do any good. At this point it certainly can't hurt!

  • Anonymous Apr 05, 2008

    I had a paper jam...fixed that, then the carriage jam message appeared.

  • Anonymous Apr 26, 2008

    carriage jam open door,clear carriage jam

  • lladiedii May 07, 2008

    i just started recieving the same error message while printing. This is happening quite often now. I have cleaned and cleaned the printer and nothing. have any advice?

  • Anonymous Aug 27, 2008

    carriage jammed

  • Anonymous Apr 22, 2009

    does HP upgrade your printer for free if it's defective?

  • Anonymous Mar 13, 2014

    printer says carriage jam but there's no paper jam

  • Anonymous Mar 14, 2014

    Was making loud clicking noise

  • Anonymous Mar 25, 2014

    error message reads "carriage jam'

  • Anonymous Mar 29, 2014

    carriage jam erro

  • Anonymous Mar 29, 2014

    hp 6210 carriage printer jam error

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8 Answers

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My Photosmart 2610 just started having this same problem today. As many of you have done, I also went to the hp support website and tried just about everything. Finally I discovered the answer to my problem on my own. Here's what I did (you might want to have a wet rag handy to wipe the ink off your fingers):

1) With the printer on, I pressed "okay" to clear the error message. You should immediately hear the sound of the carriage (the contraption that holds the cartridges) moving inside.

2) Open the print cartridge access door (the main access point for the cartridges) and confirm that the carriage is indeed moving.
If the carriage won't move at all, I'm not sure that this solution will help you. However, if the carriage moves from side to side after you press "okay", please read on.

3) This is unorthodox, so bear with me: when the carriage moves away from it's "resting place" (in my printer it's on the right hand side) and is near the center of the printer, unplug the power cord from the printer. The purpose of this is to free up the undercarriage (which was the part that actually was jammed on my printer).

4) Ensure that the carriage moves freely from left to right and right to left by pushing gently on its sides.

5) Move the carriage to left side of the printer so you have room to access the undercarriage.

6) It might be helpful to have a flashlight or some other light targeting the undercarriage for this next part. If you look directly underneath the undercarriage, you should see a foam/spongy product resting in the base of the printer. The purpose of the sponge is to absorb any ink that escapes from the cartridges. Herein lies the problem: over time, as the undercarriage adjusts to enable the carriage and its cartridges to do their work, the undercarriage gets caught on the inky sponge. Note that the undercarriage is fragile, but is moveable by gently pushing it toward the front or back of the printer.

7) Adjust the undercarriage so you can see the sponge and the "axel" (for lack of a better term) that turns to move the undercarriage forward and back. It may take some detective work, but you should be able to determine where the sponge is supposed to lie. Your goal here is to push the sponge down as far as it will go so that it won't obstruct the movements of the undercarriage.

8) On my printer, there was also a small amount of sponge wrapped around the "axel" that prevented it from moving smoothly. I unwrapped it and double-checked that nothing else was obstructing movement.

9) Final step: leave everything where you moved it, shut the lid, and plug it back in. A little prayer never hurts either. Good luck! AIM ID if you need more help: GnarlyVeaux

Posted on Mar 10, 2008

  • 2 more comments 
  • irishchickie Nov 06, 2010

    I have to tell ya, this was driving me to drink, so I did. Then I found this info and tried the solution. It worked. Gobs of ink matted to the sponge and to the right of the sponge. Cleaned out the gobs (without chemicals,q-tips,or anything else your thinking of). Just gently use your finger, the ink will adhere! Close and it worked! So the directions are: Pour one large glass of wine Take approx 3 giant sips. breathe Deep and try this fix! Finish wine knowing "job well done" Print away! Thanks Experts!

  • Brunogeek Jun 24, 2013

    This was the ONLY helpful link. It worked. Thank you.

  • sholl
    sholl Nov 15, 2013

    Awesome. This was exactly the solution that I needed. Thanks!!! How come the HP guy on their forum didn't know this?

  • JOANNA DELACRUZ
    JOANNA DELACRUZ Nov 24, 2014

    how do i know what the undercarriage looks like feeling So unsmart

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How to solve the message "carriage jam" on hp D5368 printer

Posted on Apr 30, 2010

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I too have had this problem, to the point where I thought the carriage was going to break out the end of the printer. On reading the suggestions on this post, I went to work with my torch and found that it didn't look like the sponge had moved, but there were great lumps of gooey ink? in there, so I scraped a lot out and hooked back up again and hoped for the best. It again started to print and then stopped with the paper being a little skewed..... so I then went to work again cleaning the little feeder rollers at the front, the rollers at the back and then the back cover where there are little rollers there.....end result .... my printer is now back working (hopefully it won't be short lived).... not sure what actually fixed the problem.... but at the moment I'm happy for the advice, which at least made me take the time to fiddle a bit.... fingers crossed!

Posted on Oct 24, 2008

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I too found it helpful to get in there and fiddle around with all the little rollers, ink build-up, spring-loaded thing-a-ma-jiggs. There was quite a pile of ink under the black cartridge which I also cleared out. don't know what I did, but it did the trick. Oh yeah, I said a little prayer too - nothing like technology to make me humble!

Posted on Mar 02, 2009

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This is great. i used a pen to shove the inky sponge down. and IT WORKED!!!!

was at the same time calling HP and got customer svc in india and they said it was broken and to send it back in to upgrade to a new printer.....

Posted on Oct 05, 2008

  • studio143nyc Oct 18, 2008

    i posted the oct 10 post and it worked for awhile but stopped printing altogether. and i looked and the whole sponge fell off the axel to behind the mechanism and now it doesnt print at all. so i am relenting to getting an upgrade from hp. unless someone has a better solution

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Display the error carriage jam ,clear and prees OK message

Solution : replace strips (belt)in carriage

Posted on Dec 28, 2010

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How to solve the message "carriage jam" on hp D5368 printer

Posted on May 11, 2010

  • rinku791 May 11, 2010

    My printer is displaying the error- carriage jam, clear jam and pree OK message. I went to the HP website and followed all the steps listed. It cleared the carriage jam message, but then the paper wouldn't feed. I went back to the Hp website to try to fix that problem, then it went back to the carriage jam message and I have not been able to get that cleared up. I have tried everything!


×

This worked like a charm for me - in my case there was a piece of paper caught down on top of the inky sponge. 
It was the 'turn off the printer partway through the carriage shift' that was the key. If you just manually slide the carriage over, you won't see the sponge and the area underneath.
Thanks!

Posted on Oct 10, 2008

  • irishchickie Nov 06, 2010

    I have to tell ya, this was driving me to drink, so I did. Then I found this info and tried the solution. It worked. Gobs of ink matted to the sponge and to the right of the sponge. Cleaned out the gobs (without chemicals,q-tips,or anything else your thinking of). Just gently use your finger, the ink will adhere! Close and it worked! So the directions are:
    Pour one large glass of wine
    Take approx 3 giant sips.
    breathe Deep and try this fix!
    Finish wine knowing "job well done"

    Print away! Thanks Experts!

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Posted on Jan 02, 2017

rockfixya
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SOURCE: error - carriage jam message

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

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SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
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Reconnect the power cord to the back of the product.
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for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

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