Question about HP Photosmart 2610 All-In-One InkJet Printer
My printer is displaying the error- carriage jam, clear jam and pree OK message. I went to the HP website and followed all the steps listed. It cleared the carriage jam message, but then the paper wouldn't feed. I went back to the Hp website to try to fix that problem, then it went back to the carriage jam message and I have not been able to get that cleared up. I have tried everything!
My Photosmart 2610 just started having this same problem today. As many of you have done, I also went to the hp support website and tried just about everything. Finally I discovered the answer to my problem on my own. Here's what I did (you might want to have a wet rag handy to wipe the ink off your fingers):
1) With the printer on, I pressed "okay" to clear the error message. You should immediately hear the sound of the carriage (the contraption that holds the cartridges) moving inside.
2) Open the print cartridge access door (the main access point for the cartridges) and confirm that the carriage is indeed moving.
If the carriage won't move at all, I'm not sure that this solution will help you. However, if the carriage moves from side to side after you press "okay", please read on.
3) This is unorthodox, so bear with me: when the carriage moves away from it's "resting place" (in my printer it's on the right hand side) and is near the center of the printer, unplug the power cord from the printer. The purpose of this is to free up the undercarriage (which was the part that actually was jammed on my printer).
4) Ensure that the carriage moves freely from left to right and right to left by pushing gently on its sides.
5) Move the carriage to left side of the printer so you have room to access the undercarriage.
6) It might be helpful to have a flashlight or some other light targeting the undercarriage for this next part. If you look directly underneath the undercarriage, you should see a foam/spongy product resting in the base of the printer. The purpose of the sponge is to absorb any ink that escapes from the cartridges. Herein lies the problem: over time, as the undercarriage adjusts to enable the carriage and its cartridges to do their work, the undercarriage gets caught on the inky sponge. Note that the undercarriage is fragile, but is moveable by gently pushing it toward the front or back of the printer.
7) Adjust the undercarriage so you can see the sponge and the "axel" (for lack of a better term) that turns to move the undercarriage forward and back. It may take some detective work, but you should be able to determine where the sponge is supposed to lie. Your goal here is to push the sponge down as far as it will go so that it won't obstruct the movements of the undercarriage.
8) On my printer, there was also a small amount of sponge wrapped around the "axel" that prevented it from moving smoothly. I unwrapped it and double-checked that nothing else was obstructing movement.
9) Final step: leave everything where you moved it, shut the lid, and plug it back in. A little prayer never hurts either. Good luck! AIM ID if you need more help: GnarlyVeaux
Posted on Mar 10, 2008
How to solve the message "carriage jam" on hp D5368 printer
Posted on Apr 30, 2010
I too have had this problem, to the point where I thought the carriage was going to break out the end of the printer. On reading the suggestions on this post, I went to work with my torch and found that it didn't look like the sponge had moved, but there were great lumps of gooey ink? in there, so I scraped a lot out and hooked back up again and hoped for the best. It again started to print and then stopped with the paper being a little skewed..... so I then went to work again cleaning the little feeder rollers at the front, the rollers at the back and then the back cover where there are little rollers there.....end result .... my printer is now back working (hopefully it won't be short lived).... not sure what actually fixed the problem.... but at the moment I'm happy for the advice, which at least made me take the time to fiddle a bit.... fingers crossed!
Posted on Oct 24, 2008
I too found it helpful to get in there and fiddle around with all the little rollers, ink build-up, spring-loaded thing-a-ma-jiggs. There was quite a pile of ink under the black cartridge which I also cleared out. don't know what I did, but it did the trick. Oh yeah, I said a little prayer too - nothing like technology to make me humble!
Posted on Mar 02, 2009
Display the error carriage jam ,clear and prees OK message
Solution : replace strips (belt)in carriage
Posted on Dec 28, 2010
This worked like a charm for me - in my case there was a piece of paper caught down on top of the inky sponge.
It was the 'turn off the printer partway through the carriage shift' that was the key. If you just manually slide the carriage over, you won't see the sponge and the area underneath.
Posted on Oct 10, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
SOURCE: error - carriage jam message
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.
for more information please go to below link>>
Thanks for using FixYa.
Posted on Feb 03, 2009
Tips for a great answer:
Feb 14, 2015 | HP OfficeJet 7310 All-In-One InkJet...
Sep 02, 2008 | HP Office Equipment & Supplies
May 18, 2010 | Epson Stylus CX9400 Photo Printer
Jun 25, 2009 | HP Photosmart C7280 Laser Printer
Jun 11, 2017 | HP OfficeJet 6110 All-In-One InkJet...
Mar 20, 2008 | HP Officejet 6310 All-In-One InkJet...
Jan 21, 2008 | HP Photosmart 2710 All-In-One InkJet...
5,684 people viewed this question
Usually answered in minutes!