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Third time with LCD problem after repairs.

Hello,

W5G00AE Asus notebook, purchased about 1 year, 7 months ago. In Hong Kong and unfortunately I think I only get a one year warranty because of this.

Got some helpful advice for part of this topic yesterday, but now need more advice since contacting ASUS.

Long story short. Had horizontal lines and screen skipping violently on my laptop LCD. Sent it to Asus. They replaced the screen, and the DVDRW and AC adapter. They sent it back and it started doing the same thing right away.

Resent to Asus, they supposidly replaced the motherboard, (although I question this?) Sorry for my ignorance but how would I know if they really did? It was fine for a bit, but once again is doing the same thing. Output on another monitor is fine.

I am positive this is a issue with the laptop overheating. It happens when I watch a DVD, or burn a DVD, or if it is used for an extended period of time (several hours at once) If I put something under the four corners to raise it up slightly I can prolong it from happening, but it still happens eventually.

I have contacted Asus and I am awaiting a manager to call me back. It seems they may try to put blame on me by saying that the cause could be due to extra RAM being added when I purchased the laptop.

I would like to be as prepared as possible when the manager calls back. Since I have little computer knowledge can someone please tell me if this RAM installation could have anything to do with the problem? Or is this just a way to put blame on me now and wash their hands of it?

I have since removed the RAM and it has made no difference, the screen still does the same thing. Could the RAM have damaged something?

The laptop is no longer under warranty, the previous repairs were done under warranty. My fear is they are not going to help me now. Does anyone have input into whether it should still be covered because they have never fixed the original problem?

Thanks from one frustrated notebook owner:)

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  • Spark-O Apr 19, 2009

    I had the same problem with my Acer Aspire 5050 laptop. Same horizontal lines skipping violently, strange colors, the works. I really thought someone had sat on my laptop and broke it! What solved the problem (never had it happen again...) was to follow my IT friend's suggestion of taking the battery out for about 30 minutes and running the laptop on the power cord. I was very skeptical but once I attached the battery again the screen was wonderfully peaceful. I still can't believe how doing this strangely fixed the problem.

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The original repairs should be covered. Check your paperwork . If they give you a hassle, tell them you are going to report them the BBB. and your states attorney generals office.
Who knows maybe they will cover it again...The extra ram should have nothing to do with it, unless you broke something.

Posted on Jan 15, 2008

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Posted on Jan 02, 2017

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