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Kenmore HE3 front load washer F11 code

The cycle starts, fills with water, tumbles a few times then stops, flashes F11. If I press cancel then start, sometimes it will continue without a problem. Other times it won't let me cancel the cycle and open the door.This machine is only three years old.

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  • Anonymous Feb 10, 2008

    I have the same machine with the same problem. Mine is only 2 1/2 to 3 years old. I would not think that for the large price tag this machine would already be having a problem. I called sears just to see what the code meant and they would not tell me over the phone, but they would charge me $65 for a tech to come out and tell me. WHat a rip off. My machine is doing the same thing, filling up, starting and then stops and flashes this f 11 code. Really annoying!

  • LKeith Mar 10, 2008

    Washer is just over 3 years old. F11 code 3/4 way through cycle; can sometimes re-plug connections under lid; sometimes accompanied by E DL (door lock) error. Have always been able to restart (as above) but it is a pain and time consuming.

  • Anonymous Mar 15, 2008

    same thing with my washer...and its 3 yrs old!

  • willowfarm Mar 17, 2008

    Extremely frustrating.......You are right.......no one at Sears would tell us a thing about F11......Keeps happening over and over. Sometimes it works and most times it does not. Paid way too much for this washer for this to be happening a little over a year out.

  • Harleybaby Mar 30, 2008

    Wow!! I'm almost relieved!! I'm house sitting for my parents, and the washer started doing the same thing... F11 and E DL (error door lock I think?) I thought I had done something wrong since she too, only bought the machine a couple of years ago. I was able to finish my load by pressing cancel a few times and playing around with the settings (ie: custom wash, spin speed etc...) Not sure what worked in the end, but I am definitely bookmarking this site for her. Very helpful!! Thanks.

  • mzdhillon Apr 22, 2008

    YUP!! same problem here....machine is about 3 years old and isn't under warranty anymore. we have a big family and let me tell you we get a lot of laundry!! after dealing with this problem for about a year now, we got extremely frustrated & finally called Sears and had a technician take a look (somewhere around $65 just to come out) he told me that error code F11 means there's an electrical problem with the main control board, blah blah blah...so in a nut shell its costing us roughly around $450 to get a new part including the installation...the part comes with a whopping 90 day warranty. And the worst part is that ever since he came in and pressed a bunch of buttons on the machine i can no longer get it to work!!! At the least before I was able to get a couple loads in every few days (as frustrating as it was) but we were getting clean clothes to wear (which, by-the-way sometimes smelled mouldy due to the fact that they had to sit around in the washer for so long while we kept the machine unplugged-YUK!!). And the cherry on top, we have to wait 2 weeks for the part to come in!! I am extremely pissed off...Kenmore should deffinately do something, a re-call maybe!!!!

  • Tifinie Apr 27, 2008

    my washer is starting, begins to fill with water and then stops and starts to flash the code F 11..What do I do fix this problem?

  • lites5150 May 19, 2008

    I have had the same problem ..error code F11 and the door will not open. Spoke with Sears repair last night - they said to leave the washer unplugged for at least 15 minutes and the computer should "reset itself"........... it worked for last night at least.......

  • BUT186 Jun 13, 2008

    Same machine, same problem, same codes. Unplugging and trying again has not worked. Will have to let it sit unplugged overnight and hope for a miracle.

  • Anonymous Aug 19, 2008

    KENMORE HE3 I am having the same problem f11 code, wont complete cycle and door will not unlock. I can run it empty and it seems to do fine but I really need it to wash clothes. I was sure I was buying a quality machine and paid a premium.

    So much for KENMORE I will buy another new washer from a different manufactuer before I invest 400.00 to 650.00 in a piece of ****

  • Xerxico Oct 20, 2008

    Me, too.  F11, and sometimes also the door locking error code.  I've always been able to hit the cancel, then it will restart at the place in the cycle that it had quit.  However, that charm doesn't seem to be working anymore.  Drat.


    Since this is so ubiquitous with this model, I feel very strongly that Sears ought to stand behind their machine and at least offer a discount.  Going to call them tomorrow.

  • mlrodgers Jan 25, 2009

    Conveniently (for Sears) this started happening just after the warranty had expired. Exactly the same problem!

  • Anonymous Feb 22, 2009

    I have an HE3t, about four years old -- first time tonight F11/DL error. Sears phone, user manual, and website was absolutely no help at all, except for willingness to set up a $109 service visit three days from now. The best information is what I found here -- thanks to all!

  • Anonymous Mar 21, 2009

    Exactly the same as babsara describes.

  • Anonymous Apr 22, 2009

    Exact same problem, Sears has been more than 'un-cooperative" in assisting with this issue. I had to wait 4 weeks for the 1st service call, tech described as a loose wire, did his thing by tightening so called loose wire - washer ran thru cycles and seemed to be OK, 1 day later we are back to square one!! Code F 11 and dl error. I am waiting another service call, was stood up yesterday, after several phonecalls and hold times Sears assured me he will be here tomorrow......We will see.....

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My he3 has f-11 problem also i'd have this machine for about 3yrs. the cure i found that worked was to smack the top with a hammer and now it works fine. i'm not kidding .

Posted on Dec 03, 2008

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I've hear through the grape vine that is a bad wire crimp on the small 3 wire harness between ccu and motor controller. The punch down connections don't hold up to the vibrations the machine makes. may the force be with you!

Posted on Mar 26, 2008

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There are some other threads in fixya with the same problem, and I'm trying to get to all of them. The problem is contact fretting and is very easy to fix. It costs next to nothing and only takes a bit of work. Please see my post on mysteryonion's page at

http://www.flickr.com/photos/mysteryonionpatch/471156850

It is dated Wed Feb 25, 2009, 11:58:03 pm, and you can search for my
name - "monettsys"

The same problem will occur with any machine that uses tin-lead contacts in the conectors.

Best Wishes,

Mike Monett
www.pstca.com

Posted on Feb 26, 2009

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For code f11 / dl most all large front load kenmore/whirlpool washers. if your door locks at all .it is your ccu control board under top near rear check local parts house for best price around 300.00 to 500.00, easy to change. all you need is f20 star driver.

Posted on Nov 12, 2008

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  • Master
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Unfortunatley this fault is telling us that the main computer (ccu) isnt communicating proper with the motor contoller (mcu). It may just be loose wiring however, ive had 2 machines throw this code and it was the ccu (around $300). Hope this helps.

Posted on Jan 15, 2008

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We have the same problem with the F11 code error... and Sears is charging us $75 just by the technician showing up. and already knew the problem.Oh what will happened if he will be coming back and bring the parts that be needed so other charges aside from the parts.

Posted on Dec 02, 2012

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