I have a dyson - bought it 3 yrs. ago and the roller brush stoped working - doesnt pick up anything. Can you help? The brush doesn't roll or spin. Where can we take it to be fixed and is it under warrenty? THis

A broken drive belt, damaged brush roll, jammed brush roll bearings, tripped brush roll motor overload, failed brush roll motor or a wiring failure in the wand or nozzle can prevent the brush roll from spinning.

If the brush roll isn't spinning fast enough it will not pick anything up off carpet leading many people to think they don't have suction. Check your belt.

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Not sure which model Dyson you're referring to but it is most likely either stopped up in the nozzle area or the belt is broken and not giving you any ability to pick up from the floor. You should take it to your local vac repair shop for diagnosis. Most of us don't charge anything to look at it, and you can decide wether or not to pay for service. Most vacuums need annual service anyway, and especially bagless ones.

Hey, this is Jeremy with Crucial Vacuum,

There are 3 potential reasons as to why your Dyson DC43 roller brush is not working:

1) The brush bar may be blocked by debris that was picked up by the vacuum. To remove the blockage, switch your vacuum 'OFF' and unplug before proceeding. Then, lay the vacuum down and try to remove anything that is lodged in the roller brush. If you still cannot clear the obstruction, you may need to remove the base plate to gain better access to the bar.

2) The roller brush may be set in a position that is too low for the type of surface that you are working on. Vacuums have different recommended heights when working on carpets and hardwoods. Try switching the brush "on" or "off" based on what type of surface you are working on.

3) If the vacuum cleaner brush is not spinning the belt might be broken, stretched out too much, or might have fallen off. Check the belt and replace if needed.
You can purchase replacement parts for Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

It could be the belts or clutch.

Hey, this is Jeremy with Crucial Vacuum,

There are 3 potential reasons as to why your Dyson DC47 roller brush is not working:

1) The brush bar may be blocked by debris that was picked up by the vacuum. To remove the blockage, switch your vacuum 'OFF' and unplug before proceeding. Then, lay the vacuum down and try to remove anything that is lodged in the roller brush. If you still cannot clear the obstruction, you may need to remove the base plate to gain better access to the bar.

2) The roller brush may be set in a position that is too low for the type of surface that you are working on. Vacuums have different recommended heights when working on carpets and hardwoods. Try switching the brush "on" or "off" based on what type of surface you are working on.

3) If the vacuum cleaner brush is not spinning the belt might be broken, stretched out too much, or might have fallen off. Check the belt and replace if needed.

You can purchase replacement parts for Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Brush rolls wear out and usually need replaced every few years. The DC33 model has a clutch with belts which could also be slipping. I would replace both of them

IT COULD BE STICKING TRY WD 4O OIL EACH SIDE OF ROLLER

you could have a clog at the begining of the suction port above brush roll check that and make sure the brush roll is spinning if not it wont pick up anything