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Are you sure you have the correct extension number for the destination? I may be more than "not progammed correctly" - perhaps it isn't the ext# you think it is. Try Feature*0 then all the keys, especially the line keys, which should give you the extension number.
do you have DSL broadband where the broadband is on the phone line. Did you install ADSL line filters to all your phone lines ?
Also check that there are no diversions set up on your phone line to another phone number. (I have been caught with this one in the past)
I do not know your phone system in Australia it would be #21# from memory to cancel diversion
Don't they have Panasonic Engineers where you are? We don't have ISDN here, but we do have things like software revisions, CF off premise, and flags in 990 and 991 that have to be turned on to forward a call to outside numbers. In our features guide, 4.3.13 Call Forwarding -- To Outside Line, there's a Conditions and Programming Guide References that tell us that you need Class of Service changes and Outside-to-Outside Line Call duration time (206 default 10 minutes) 504 CF to outside line and 601 Class of Service programs to change.
In programming you can set up Forced account codes for Local, Toll, or All calls. The extension is flagged in program 605 or 2.1 of the system and the codes are put in 310 or 1.5. It's one of 2 ways you can do it, you can also change Class of Service on each phone to deny them access to certain numbers.
Keep in mind that this is programming for a TA-824 release 3.0. We know loop start CO lines and no ISDN or BRI. Your system may be different.
It's not thatt simple. Look at 1.3.90 in the OM. You need to set a password and an extension COS on a secure set. For example, if you have a spare extension like 114, reclass it to COS 1, give it a password, then you can dial 7*xxxx114# press any line and dial the world.
The SMDR of the Walking COS user will show where it was made from. Needless to say, if the code is compromised, you have no security and no toll restriction, so be prepared to change the extension security code often.
The other variation is that you just change the class of service on those users authorized to make 00 calls so they can do it from their phone and let them use walking COS on a restricted phone.
You need to go into programming and turn cid on for all co lines on your c1 card and on all ext's that you want to show cid on incoming calls. Follow these steps :
to enter programming, you can use any display phone. Without picking up the handset.
passcode = 4321 (if it has'nt been changed)
press the speaker btn
you will see 201 . press the ans/rls key, this will change where the 201 was to all
use the volume arrow up to change to CID ALLOW
press the right softkey (this key is the triangular key under the display just to the left of the scroll key.
Now, press the speaker btn and dial 414
you will see 701 in the top left of the display .
press ans/rls key. this will change 701 to ALL
press the volume arrow up to change from normal to cid trunk
press the right softkey under display .
press transfer to exit programming and you should have
You need to go into Setting BS. Which is in the Menu funtion and then scroll down twice. Then press the arrow right ket and it should say input code. Press star key once then type in the time, and press the right arrow key again to register it. Repeat the same process to enter the date except press the star key twice at the input code stage. Hope that makes sense!!