Question about Creative Labs ZEN Vision:M Digital Media Player

5 Answers

Creative Zen Vision M Problems

Shortly after upgrading the firmware on my Vision M to version 1.60 the player started freezing on shutdown when I turned it off. It would display a blank screen with only the battery icon showing for anwhere between 10 and 30 minutes before it shut itself down. The player worked fine other than that. I tried the cleanup function along with reformatting the drive and reloading the firmware and nothing helped. Then I decided to delete the version 1.60 firmware and revert back to 1.30 but that did not solve the problem either. I decided to deleted the 1.30 firmware since that didn't help and tried to go back to 1.60 but the firmware installation program keeps giving me a message that the player is not connected so I am unable to reload the firmware. My PC running XP does recognize the Zen as being attached but the Creative firmware program does not. Can you please help me?

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  • 3 more comments 
  • k_emura Feb 03, 2008

    my Zen has a problem very similar to the aforementioned. It will charge fine, but the comp will not recognize the player, and after trying the solutions at the Creative website, it still doesn't work. When turned on it displays the "Firmware Problem" error and goes into recovery mode. And that's about all it does now. I would really appreciate some help on this, as $250 is a steep price to buy a new one.

  • Bergasa Mar 31, 2008

    I updated my firmware today on my Zen Vision:M and I'm having problems with putting videos on the player. Previously I could transfer tons of file types without having to convert them. Now I try to transfer those same types (.avi's) it has to go through a huge conversion process. I used to just throw them on and go, now I have to wait forever. Is this a problem with the firmware? Should I / can I go back to my previous firmware?

  • DocSyn Apr 20, 2008

    Hi, same thing on shutdown.. Also, my clock doesn't keep time when it does shutdown.. Had 1.42 (original) firmware. upgraded (several times) to latest 1.62, ran a disk check, formatted the drive, checked all mp3 tag's.. no garbage found..

    Still takes 15 minutes to shutdown and no clock.. I don't have a problem with syncs, though..

  • abi11 Aug 05, 2008

    my zen vision M is error in firmware.
    Cannot open, because firmware is error.
    Help me please
    from abi

  • aredub Sep 11, 2008

    My Creative Vision:M 30GB takes 15 minutes to shut down. I've tried reformatting, running cleanup, deleting and reinstalling the firmware, and using Creative's MP3 recovery tool. None of these made a difference. It also won't retain the clock setting -- reverts to Feb 26, 2007 at 2:00 a.m. after each reboot.



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· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

· Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 15, 2008


I have a problem like that as well.....for usb to doesnt recognize it at all, no device manager no loading screens nothing at all, ...however it does recharge with the psp adapter....wat is happening ????? tried hooking it up to my ps3 and my brothers pc and wasnt recognized at all either.......could it be zen's cradle???

Posted on Oct 27, 2008


Working fine plugged it into the computer...unplugged it tried to turn it on and it wont do anything

Posted on Feb 21, 2008

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Same thing happening with mine. was listening to it today and it shut off. it came back on and said it was "rebuilding library". when it came back on about 2000 or so tracks were somehow deleted from it. it now is not recognised by my laptop. Sync doent recognise it and neither does the recovery tool. it charges through usb fine though. any ideas anyone? i really dont want to have to buy i new one...

Posted on Nov 07, 2008

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Mine just shutdown just now i just pressed the shortcut button and it went down O . o any help?

Posted on Jun 03, 2008

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1 Answer


What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

Jul 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m firmware problem


Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

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You can try a firmware upgrade, but weird sounds are not good - indicate that a circuit diode has gone bad. Find out if you are still in-warranty, and replace the player.

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1 Answer

C cover art does not transfer to my zen vision m, only the music tracks transfer

A few possibilities. Go to,/?St=224,E=0000000000373151655,K=1742,Sxi=15,Case=obj(8179),Kb=ww_english_add,VARSET=ws:

for more details

Creative ZEN players do not currently support album art from Rhapsody version 4.0.
Album art is either embedded in a track, or exists as a thumbnail image in a separate file, allowing one album art file to be associated with an album. Currently, Rhapsody only supports album art embedded in the track. Future versions of Rhapsody are expected to support thumbnail versions.
Creative Media Explorer or Windows Media Player 10 or 11 can be used to transfer music purchased from Rhapsody to a player with album art included.

Album Art is supported by Creative ZEN, Creative ZEN V Plus, ZEN V, Vision:M and ZEN Vision players.
The ZEN Vision (PF1150) requires a firmware update for Album Art. You can download the updated firmware:
If you experience any difficulty transferring Album Art with Windows Media Player 10 or 11, to ZEN Vision:M, delete WMPInfo.xml (see below), and then transfer the tracks again.

-Tha Mp3 Doctor

Apr 18, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware problem

See the solution for PC not recognizing your player. You should downgrade to WMP10 by uninstalling WMP11 and WMP11 runtime. Uninstall portable device drivers from System menu and restart the computer. Replug the USB and the player should now be recognized. 

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Creative Zen Touch firmware problem

This means both systems contain a bug, or cookie. If the firmware you accessed isn't applying itself to the device, this means the system itself has been corrupted. Double check with your system configuration properties on each device, and tell me whats going on from there.

Don't panic!


Mar 25, 2008 | Creative Labs Zen Vision Digital Media...

14 Answers

Zen vision m firmware problem

Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.

Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.

Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.

This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty

Feb 17, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Error with Napster,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
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  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

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Zen Vision: M Freezing During Music Upload

have you download the latest firmware from creative?

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1 Answer

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Upgrade the firmware to version 1.62.02. That should solve all your problems. Go to to download the firmware.

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