Question about Creative Labs Zen Sleek Photo MP3 Player

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Firmware problem On boot up I get the message 'firmware problem'. Have tried to re-format, clean up, delete firmware. Have tried to re-install firmware, that seems successful but then when Zen is re-booted just get same message. Interestingly when the firmware is loading it states that it already exists and will overwrite it despite the fact that I have deleted on the Zen. Any help gratefully received. Regards, Ian Kennedy

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  • keytronic Apr 21, 2008

    I have a zen sleek 20gb. Stuck in recovery mode. Have tried everything. Giving up on it now. Won't be buying creative again. Keeps telling me firmware problem and update through USB. When I try it won't do it. I think this product wasn't thought through properly.

  • ian kennedy Sep 17, 2008

    Tried that, still didn't work.............Have now ditched the Zen and gone for Ipod Touch.............veeery nice and much better interface. Thanks anyway.

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You can't reinstall the firmware on these units if your computer has Windows Media Player version 11 on it. Try uninstalling WMP11, reloading the firmware off creative's site, then after the player is working again, you can reinstall WMP11 from the internet. I don't know if it will work for you but I have brought back many dead sleek photo units this way. The problem is not with the players themselves, it's a software interface problem that makes the creative software and the WMP11 software incompatible.

Posted on Sep 16, 2008

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