Question about Creative Labs Zen Sleek Photo MP3 Player

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Firmware problem On boot up I get the message 'firmware problem'. Have tried to re-format, clean up, delete firmware. Have tried to re-install firmware, that seems successful but then when Zen is re-booted just get same message. Interestingly when the firmware is loading it states that it already exists and will overwrite it despite the fact that I have deleted on the Zen. Any help gratefully received. Regards, Ian Kennedy

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Re: firmware problem

You can't reinstall the firmware on these units if your computer has Windows Media Player version 11 on it. Try uninstalling WMP11, reloading the firmware off creative's site, then after the player is working again, you can reinstall WMP11 from the internet. I don't know if it will work for you but I have brought back many dead sleek photo units this way. The problem is not with the players themselves, it's a software interface problem that makes the creative software and the WMP11 software incompatible.

Posted on Sep 16, 2008

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Boot error problem. everytime i swich it on it says boot error

the media player's firmware which contains bootable files is seems corrupted. probable cause is virus or electrical failure of firmware. you can scan the player by computer which has latest updated anti-virus. if that not work try to format it. you can get the firmware if it is available from the manufectures web site, try to reload it.

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I have Boot error on my NWD-B103 sony walkman

The only way to fix a boot error message on an mp3 player is to do a firmware upgrade. If the firmware is available you will find it on the manufacture's website. It's important that your computer still recognize the player when it's connected because the firmware will be have to be downloaded onto the player.

The firmware should be installed then connect your usb player. Follow the steps given on the web. By the way it will be better if you format your player as well during this installation.

I'm using the same model as you and I'm very glad to share you this.. hope you will try!

Mar 14, 2011 | Sony NWZ-B103FBLK MP3 Player

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My tge sigmatel hb500 mp4 player displayed a message saying that my internal drive needed formatting, so i updated the firmware, and now it will not display anything but a white screen

Firmware updates are fairly iffy for the hb500, and you should have formatted (deleted everything on) the player, not updated the firmware.
If you can, connect the player to a windows PC via usb, then go to my computer and right click on the mp3 player. select "quick format" which will delete everything, and hopefully the fimware update will either work or be deleted. This is a long shot, I really don't expect it to work...

Oct 11, 2009 | Sears TGE MP3 Player

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It says boot error shutting down and my pc won't recognise it

I have also had the same problem. Go to Google mail and type "MMP8567 boot error" in the search. You will get results where there is links to get the firmware. Especially, from FixYa. Down load the firmware and install it in your PC. Then it will format your player and install the new firmware. Your recorded songs will be lost.

Sep 06, 2008 | Memorex MMP8567 MP3 Player

3 Answers

Creative Zen Firmware Problem

about this issue of creative zen wherein the device is not booting up to the normal os. and is not being detected by your computer, and giving you options to clean, reset, and format. my brother and i own creative zen, my brother own zen 4GB and i own 16gb. i don't have any problems at all. but my brother does. what i did is i just download the firmware version of my brother's zen that is missing which is version 1.03.04_0.6.1. unfortunately you will not find this firmware version at creative website.
i checked a website and i found this.
it's at

just perform this steps and you're good to go.

1. download the firmware for your zen.
2. connect your zen to your pc.
3. run the executable file (firmware).
4. just follow the on-screen instructions on your computer and you're good to go.

hope that this step will help you guys out.

if you have any questions about fixing this kind of problem. or if this step won't help you.
email me at

i'll be more than happy to help you guys with this kind ok issue.
god bless and enjoy listening to your favorite music.

Jun 30, 2008 | Creative Labs Zen Micro MP3 Player

14 Answers

Zen vision m firmware problem

Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.

Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.

Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.

This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty

Feb 17, 2008 | Creative Labs ZEN Vision:M Digital Media...

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Memorex mmp8567

how do i format my player

Sep 07, 2007 | Memorex MMP8565 MP3 Player

14 Answers


Go to my computer and right click them seclect format.

Jun 08, 2006 | i-Bulldog IMP-90 MP3 Player

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