Question about Intuit QuickBooks: Pro 2005 for PC
When i open the program up it freezes and no matter what i push or try to open nothing happens. it just freezes up. not quite sure what to do about it
I got this solution off the official site forums. This worked for me hope it does the same for you guys.
"Thanks for the post. Let me start by apologizing for this. We had sent out a message concerning IE7 and QuickBooks. What is going on is a dialog box is trying to load, but it is not loading completely. Windows is waiting for a response from this dialog box, that can't be seen. What we should be able to do to work around this for now is to press Alt-F4 at the same time. This should force this window that has not loaded correctly to close. Now we should be able to work in QuickBooks without any trouble. If this does not work we may want to hold the CTRL key down while double clicking on the QuickBooks Icon. The first solution I have seen not work only once."
Posted on Jan 23, 2008
I had exactly the same problem - a window announcing QuickBooks 2009 was trying to open (I could see the title of the phantom window, "Upgrade to QB 2009", while switching applications with Alt-Tab), but failed and remained invisible.
QuickBooks continued stuck frozen while opening. Since I know that QB is based on Internet Explorer, I checked for updates, etc., relaunched things, but no dice.
The trick with Alt-F4 managed to close the phantom QuickBooks message box and the program successfully loaded.
Thanks for the solution in above message.
Posted on Jan 17, 2009
Tips for a great answer:
Open the Program Compatibility troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then clickTroubleshooting. Under Programs, click Run programs made for previous versions of Windows.
Follow the instructions in the troubleshooter.
If you cannot install a program, insert the installation disc for the program and, using the troubleshooter, browse to the program's setup file, usually called Setup.exe, Install.exe, or something similar. The troubleshooter is not designed to work on programs that have an .msi file name extension.
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