Question about Creative Labs Zen Digital Media Player

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Computer not recognizing the Zen

Hi, I installed the software for my Zen, but when I try to transfer music to it, it tell me that the device is not connected, and to connect the device, even though its already connected.

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Re: Computer not recognizing the Zen

· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

· Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 14, 2008

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