Question about Creative Labs Zen Digital Media Player

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Computer not recognizing the Zen

Hi, I installed the software for my Zen, but when I try to transfer music to it, it tell me that the device is not connected, and to connect the device, even though its already connected.

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  • slimfreak812 Feb 10, 2008

    I installed the software, but when i hook the zen up to my pc , it tells me its not plugged in even though it is.i've unp[lugged and plugged it back in, bought new usb cables, hte works. my computer still wont recognize it. because of this i cant even charge the player, let alone transfer any kind of files. somebody help!

  • withless007 Feb 18, 2008

    my zen wont be reconised when plugged in and pc wont reconise it there.what can i do.tried what you suggested and it dont work with vista any advice?

  • Anonymous Feb 24, 2008

    Even after connecting my Zen mp3 and installing the zen software my computer does not recognise the player

  • Anonymous Mar 08, 2008

    how do i load songs from my computer to zen mp3 player

  • Anonymous Mar 13, 2008

    I got my creative ZEN 2 days ago and I loaded in my CD and now my computer keeps saying please connect your device and it is connected

  • yvette72 Mar 19, 2008

    My Zen is only 2 months old and this is the 2nd time it has gone on the blink. I bought it just before I left on my travels, so can not take it back. The screen has gone blank and wont start up, but the blue power light comes on. When connected to the computer, it says that player is not connected. 1st time I fixed it by going into the device manager and updating the drive. Tried to do it again, but the drive isn't listed this time.

  • Anonymous Mar 25, 2008

    Windows vista cannot find driver

  • Anonymous Mar 31, 2008

    Same problem- keep getting "Cannot install this hardware... The class installer has denied the request to install or update this device"

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  • Master
  • 4,402 Answers

· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

· Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 14, 2008

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Posted on Jan 02, 2017

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