My 9 yr old son recieved a sansa m230 for Christmas.
We have a Napster to go account, and are using windows xp and windows media player 11.
I'm a little fuzzy on the steps I chose when I plugged it in for the first time, I either chose to sync with Napster or WMP, I'm not sure, but the end result was the same. I named the player, and was only able to add 37 songs (312mb remains). It would not and will not take more songs, either from Napster or from WMP. Not just downloaded stuff, but purchased ripped cd's. And any time since the initial set up, when I plug it in it asks to be named, and will not add more music. It will show the songs that are already there, but won't add more, and windows media player says it is unable to sync, try later.
The two other M250's that we have work fine (do not have any of these problems).
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Your SanDisk Sansa Player does not allow you to delete files from within the player. Deleting Music Files On Your Sansa MP3 Player
When your player is connected to your computer with the USB connector, you can use your computer file browser software to view all files on your player. Your player will appear as Sansa m230 or m240. Follow these steps:
1. Use the USB connector cable provided with your player to connect the USB port on the top of your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer. (Can’t find the USB port on your player? See The Basic Controls section on Page 3.)
2. Delete your music files to the player with software tools like Rhapsody, Windows Media Player or Napster Client.
3. To use the Windows Media Player, Rhapsody Client or Napster Client software to delete files to your player please refer to the Windows Media Player, Rhapsody Client or Napster Client help file.
NOTE: While you can store and organize your audio files on your player using folders with names you select, your player will ignore folders and names. Instead, your Sansa player will extract information from each audio file so that you can use the software menu to navigate your files by artist, album title, song title, and other useful criteria.
You can download the entire manual here:
The section regarding your query is pasted below:
Deleting Music Files On Your Sansa MP3 Player When your player is connected to your computer with the USBconnector, you can use your computer file browser software to view all files onyour player. Your player will appear as Sansa m230 or m240. Follow these steps: Use the USB connector cable provided with your player to connectthe USB port on the top of your player to an open USB port on your computer. Theplayer will appear as a Windows Portable Device on your computer. (Can't findthe USB Port on your player? SeeThe Basic Controls.) Delete your music files to the player with software tools likeRhapsody, Windows Media Player or Napster Client. To use the Windows Media Player, Rhapsody Client or Napster Clientsoftware to delete files to your player please refer to the Windows MediaPlayer, Rhapsody Client or Napster Client help file. NOTE:While you canstore and organize your audio files on your player using folders with names youselect, your player will ignore folders and names. Instead, your Sansa playerwill extract information from each audio file so that you can use the softwaremenu to navigate your files by artist, album title, song title, and otheruseful criteria.
In order for the Sansa device to be seen as a drive letter, it needs to be in MSC mode.
OK, enough background! On your Sansa device, go to Menu | Settings | USB and select MSC. Once you exit the menu and connect the device to your Windows XP machine it should be recognized as a drive letter.
This method worked for my Sansa M240. Hope this helps!
Do you use Napster by any chance? Some music services actually remove songs after the subscription expires, or if you haven't synced your Sansa to that service within 30 days. Convert all songs to mp3 format, and you will not have that format.
Also, your DB could have become corrupt. A firmware upgrade usually resolves it.
the only thing that you have to do is that when they send you that message don't click yes.
But you also have to go to www.sandisk.com so you can download the software for your sansa.
Hope this helped find the solution for your issue!!
We had the same problem with Windows XP. We found some help on the Sandisk web site. On the device go to the Settings menu, then USB. We changed from AutoDetect to MSC mode and everything is working again. Our computer saw all of the songs on our computer fine. Some of the old songs on the Sansa didn't show up on the detect list in Windows Media Player, but they were still on the device.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor