Question about Compaq Presario S5000NX PC Desktop

1 Answer

Computer restarts and nothing found in event viewer.

I can use it for several hours and then it just reboots. It may not happen for several days then starts again. Please help.

Posted by on

  • 1 more comment 
  • Donna Jan 14, 2008

    I have cleaned the inside and same thing. Maybe I am missing some hidden dust. Exactly where is the heat sink?

  • Donna Jan 15, 2008

    So far so good will let you know if it continues. Thanks Donna

  • Donna Jan 15, 2008

    Well it was ok now it is starting it again.



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Expert
  • 239 Answers

It sounds to me its over heating and shutting down, If you take apart the case and clean the dust out of the heat sink you should be fine, Give that a try, if it don't work just write back here and I'll see if there is something else we can look into.Thanks for trying my solution and hope it works, I am sure it will.

Posted on Jan 14, 2008

  • bear001 Jan 14, 2008

    The Heat sink Is over the processor you should see a big heavy heat sink, Your fan should be right above it, It is a metal square with metal fins on it, They get real dusty then the processor overheats causing the computer to shut off. try that If its not that let me know. maybe its your video card or something added on after the fact. ok thanks again



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I keep getting this error message: "Paperport has stopped working" I have Paperport 11 and Windows 7. This just started happening in the last 2 to 3 days. I have had it on my system for over 3 yea

Others who have had similar issues (based on Microsoft Technet and Microsoft Answers site) have reported that there was a folder in the Paperport initialization that caused the issue. More specifically, they found that it was a file in that directory, but the file type varied.

Check the error in the Event Viewer

(Control Panel\All Control Panel Items\Administrative Tools\Event Viewer.lnk)

Go to the Windows Logs and check the Application and System logs to find the details of the error.

Hope this helps.

Dec 19, 2014 | ScanSoft Nuance ® PaperPort® 11 Full...


Laptop or computer restarts or reboots for no reason?

If your laptop or computer restarts for no appartent reason, the most common culprit is overheating. Take the following steps to address the problem:

1) Download and install CPUID's Hardware Monitor (it's free). Download from, install and run at startup. Check for overheating especially when running 3d or online games.

2) Clean up the dust and lint often, at the very least once a month. Remove the laptop or computer cover, vacuum or blow compressed air all over the motherboard, expecially around the fan(s), CPU and GPU (video card).

If overheating is not the problem, you can check if a particular software or driver is causing the hung-up. Your best bet is to check the Event Viewer. To run the event viewer, folow the following steps:

A) Click start -> control panel -> performance and maintenance -> administrative Tools. Then click on the Computer Management.
B) In the console tree, click Event Viewer.
C) Click on "application errors". Any commands or errors just before the "Winlogon" will be the last commands before a restart (Winlogon is run only when the computer restarts). Check the error history to see if the same command is the conistently causing the hung-ups

Hope this helps ya'all


on Mar 19, 2010 | Computers & Internet

1 Answer

Error no. 302?

Control Panel / Administrative Tools / Event Manager
Windows 10 in startup apps go to Administrative Tools / Event Manager
Right Click start menu click event Viewer
once there look to left and expand WIndows Logs Click on Applications and wait for them to load See my pictures i found an error then I clicked on it and it told me what app.
If you don't have event viewer turned on you won't get anything. Then just google turn on event viewer your OS = (winodws 10, Windows 8 etc. turn it on reboot once the error occurs it is recorded go to event viewer and see results.

Dec 30, 2017 | Toshiba Satellite M45-S331 Notebook

1 Answer

Several times a day my computer turns itself off then immediately back on. From best I can tell from the data messages, it has lost power. This doesn't seem like a power supply issue, is it heat?

Read your event logs, under system events. The event viewer is located in control panel, under administrative tools.
If it is heat that is causing the issue, replace the unit. My thought is power supply, as heat would need to disparate before the unit would restart, typically.
Pull and reseat your ram chip(s) and reseat all cables.

Jun 28, 2011 | Gateway DX482201 (PTGA002002) PC Desktop

1 Answer

Why the windows was shut down automatically ?


Some programs after installation will auto reboot the computer but this is not common. One option you have to find out why the computer restarted is to go to Even Viewer and look over the Windows log files. You can do this in windows 7 by clicking on Start then typing event viewer and select "view events".

When the event viewer window comes up you can view your computer log files and possibly find out why it was restarted.


Feb 19, 2011 | Microsoft Windows 7 Ultimate for PC

1 Answer

Boot performance monitoring error

>> Tired to reboot several times and still no video.
>> Waited until the next day and the video was working.
>> Very strange.

Sounds like overheating, either inside the monitor, or on the video-card, or inside the computer.

When it happens again, disconnect the data-cable from monitor from the desktop computer, and connect the data-cable to a laptop computer.
If the monitor works, then it's not the monitor that is the problem.

Also, when it happens again, have another monitor, and connect it, to see if the other monitor works, or if the video-card cannot "drive" either monitor.

Apr 05, 2010 | Computers & Internet

2 Answers

Age of kings stopped working

Uninstall the game and reinstall it. Make sure you backup all your saved games first.

Sep 01, 2009 | Microsoft Age of Empires 2: Age of Kings...

1 Answer

Fujitsu siemens an unexpected I/O error has occured

Hello olamideidowu,

Here is a way to find out what the message means. Look for entries in the system event log that happened on the same day your error message happened.

*Using the Event Viewer:

•Click the Start button on lower left corner of the screen

•Select 'Run' (on Windows XP) or Type 'Run' and press the Enter key (on Windows Vista)

•Type 'Eventvwr' (in the 'Run' box) and click OK.

•(On Windows Vista) open the Windows Logs folder in the left pane

•Select the 'System' log in the left pane

•Look at the system events that happened on the same day as the I/O error. One (or more) of those events should contain the 'unexpected I/O error' message.

•Get the Event ID and look up what it means on the Microsoft Events and Errors Message Center:

Also, the 'Message Level' of the event shows as Information, Warning, Error or Critical. Looking at the message level can help determine how serious the event may be. Events that have Error or Critical message levels can indicate a problem on the system.

If this solution is helpful please click 'YES' by 'Was this helpful?' below.

Have a great day,

Aug 05, 2009 | Fujitsu Siemens AMILO D-7830 Notebook

3 Answers

Windows event log service wont start, error code 5

Your right its not a virus, and its not because your running one of the top anti- virus software,the problem is else where.
Have you checked the log files to see if you have permission?????
Have you checked event viewer to see if you have permission????

I need to know or the fix I have for you will not work.

Mar 13, 2009 | Dell Inspiron 530 Desktop Computer

2 Answers


A restarting system is tricky to diagnose. But it's usually can be broken down into two categories.

Software: If any of your device drivers are corrupted or missing this can restart your system. If you get a blue screen with a lot of white writting momentarily before it restarts then there should be an entry in the event viewer in the management console that may provide some insight. Right click on My Computer and go to Manage, you will see even viewer on the left. Skim though it and read any errors. Otherwise the best thing to do to rule out software as your problem is to reformat and reinstall Windows fresh.

Hardware: This can usually be attributed to the power circuitry in your system. If your power supply has been weakened or the power rectifier circuitry on your motherboard isn't functioning properly then this can cause reboots. I recomend removing any extra hardware that is not needed, for example remove any network card, sound cards, usb devices, printers, extra memory, CD drives, then add them back one at a time. You will either determine the faulty device or verify that your problem is either motherboard or power supply related. It's nearly impossible to rule out the power supply or motherboard unless you have a spare known good power supply to test with. You should also examine your motherboard for any bulging or leaking capacitors.

Jul 07, 2008 | Intel Motherboard

Not finding what you are looking for?
Compaq Presario S5000NX PC Desktop Logo

Related Topics:

33 people viewed this question

Ask a Question

Usually answered in minutes!

Top Compaq Computers & Internet Experts

pankaj rautela
pankaj rautela

Level 3 Expert

1252 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Alun Cox

Level 3 Expert

2678 Answers

Are you a Compaq Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides