Question about HP Business Inkjet 1200dtn Printer

4 Answers

Black is not printing

In the middle of a print job the black ink areas started to print as purple. I did a color calibration, printhead alignment, and automatic clean printheads to no avail. The HP printer toolbox said the black cartridge had 65% ink but I decided to try a new one. Turns out the cartridge in the machine was completly empty. I installed the new black ink but the problem still exists. Has the printhead run out of ink due to running on an empty cartridge which thought it was full? Will a new printhead correct this problem of printing purple rather then black?

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  • 14 more comments 
  • BOBBYGUITARS Jan 14, 2008

    I use only genuine HP products. New printhead was installed about 3 weeks ago. Current ink cart has expiration date of 2010. Ink cart that said it was full when it was really empty also had expiration of 2010. Problem occurs on any printing job that requires black ink.

  • BOBBYGUITARS Jan 14, 2008

    Although the printhead is less then 3 weeks old I tried you suggestion to no avail

  • BOBBYGUITARS Jan 14, 2008

    I've tried many more then 1 or 2 test pages and the problem continues. I'm wondering if it the printhead can run out of ink?

  • BOBBYGUITARS Jan 14, 2008

    I tried that option last night as many electronic items will re-set their selves after a loss of power. It did not work.

  • BOBBYGUITARS Jan 14, 2008

    I ren diagnostics last night and all is good. I went to the HP site and they also ran a diagnostic ans all was good. While at the HP site I downloaded the latest firmware and driver as well. I've run the clean printheads to level 2. I've done the align printheads and the color calibration all to no avial. All of my printheads are less then 3 weeks old. All of my ink carts expire in 2010. However, previously the check printheads said they were all good yet when I ran the diagnostics they were all well over due for replacement, that's why they are all less then 3 weeks old.

  • BOBBYGUITARS Jan 14, 2008

    I've ordered a new printhead and it will be here tomorrow. No stores in Detorit carry them in stock, they must be ordered on-line.

  • BOBBYGUITARS Jan 14, 2008

    Greyscale is NOT checked. All other colors print as they should only the black is messed up.

  • BOBBYGUITARS Jan 14, 2008

    New printhead will arrive tomorrow. I'll keep you posted.

  • BOBBYGUITARS Jan 14, 2008

    I'll let you know if a new printhead solved the problem.

  • BOBBYGUITARS Jan 16, 2008

    New printhead has solved the problem.

  • BOBBYGUITARS Jan 16, 2008

    New printhead fixed the problem.

  • Anonymous Mar 13, 2014

    BLACK IS NORMAL BUT NO COLOR. I HAVE NEW HP INK CARTRIDGES AND NEW PRINTHEAD FROM HP--MADE NO DIFFERENCE. PRINT ALIGNMENT FAILS.

  • Anonymous Mar 13, 2014

    BLACK IS NORMAL BUT NO COLOR. I HAVE NEW HP INK CARTRIDGES AND A NEW PRINTHEAD FROM HP.NO DIFFERENCE. ALSO,ALIGNMENT FAILS.

  • Anonymous Mar 25, 2014

    My printer first "faded out" then stopped printing completely. I have installed new ink and cleaned the printhead. What now? I have a Kodak espoffice 6150

  • Anonymous Mar 26, 2014

    I installed a new black ink cartridge and now the printer will not print in black

  • Anonymous Mar 31, 2014

    will not print black ink

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4 Answers

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  • Master
  • 1,601 Answers

I think that you are right about the printhead running out of ink. Try running 1 or 2 test pages and see if the problem goes away

Posted on Jan 14, 2008

  • 4 more comments 
  • Thomas Christopher
    Thomas Christopher Jan 14, 2008

    Diagnostics
    To print a Diagnostic Page:


    1. Press and hold down the Power button.
    2. Press the Cancel button one time.
    3. Press the Resume button five times.

    Examine the Diagnostic Page to see if any nozzles are missing as shown in Figure 1. If nozzles are missing the printheads require servicing. Instructions for servicing the printheads are listed below.

    Servicing the printheads
    Printheads can be cleaned automatically. There are three ways to clean the printheads on a Windows operating system. The printheads can be cleaned from the:

    1. Printer driver
    2. Embedded Web Server (EWS)
    3. Toolbox

    Printheads can be automatically cleaned on a Macintosh operating system from the HP Inkjet Toolbox.

    Printer driver (Windows)


    1. Click the Services tab.
    2. Click the Clean Printheads button.
    3. The Clean Printheads dialog box is displayed. Click the Level 1 Cleaning button to initiate the process to clean printheads. Proceed to a higher level of cleaning if the print quality is not satisfactory.
    4. Click Exit to print the Diagnostic page displaying printhead health.


    EWS (Windows)


    1. Open the EWS.
    2. Click the Settings tab.
    3. To clean the printheads, click Diagnostic in the left pane and then select the appropriate cleaning level from the drop-down list in the Printheads section.


    Toolbox (Windows)


    1. Open the Toolbox.
    2. Click the Printer Services tab. .
    3. Click Clean Printheads and follow the onscreen instructions


    HP Inkjet Toolbox (Macintosh)


    1. Open the HP Inkjet Toolbox. 2.
    2. Click Clean and follow the onscreen instructions.


    Printhead Alignment
    Printheads can be aligned in the following four ways:

    1. Control Panel
    2. EWS
    3. Toolbox
    4. Printer Driver


    Control Panel


    1. Press and hold the Power button.
    2. While holding the Power button, press the Resume button three times.
    3. Release the Power button.


    EWS


    1. Open the EWS.
    2. Click the Settings tab.
    3. Click Diagnostic in the left pane.
    4. In the Printheads section, select the align printheads option from the drop-down list.


    Toolbox


    1. Open the Toolbox.
    2. Click the Printer Services tab.
    3. Click Align Printheads and follow the onscreen instructions.


    Printer Driver


    1. Click Start , Settings , and then click Printers .
    2. Right-click the HP Business Inkjet 1200 series icon and click the Properties or Printing Preferences button to open the Printing Preferences dialog box.
    3. Click the Services tab.
    4. Click the Align Printheads button to align the printheads.

  • Thomas Christopher
    Thomas Christopher Jan 14, 2008

    fig1

  • Thomas Christopher
    Thomas Christopher Jan 14, 2008

    In your software there is a setting for printing in greyscale. See if it is checked. If it is uncheck it.

  • Thomas Christopher
    Thomas Christopher Jan 14, 2008

    After researching, a head replacement is the way to go.

  • Thomas Christopher
    Thomas Christopher Jan 14, 2008

    Thanks for the update

  • Thomas Christopher
    Thomas Christopher Jan 16, 2008

    Thanks for the update

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  • HP Master
  • 1,362 Answers

Try this to unclog printhead.
take out cartridge, locate the hole where ink goes trough, put a can of compressed air and blow it.
put some paper under the printhead to catch ink.


black is not printing - sponge.jpg

Posted on Jan 14, 2008

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Hello!!

Switch off the printer and disconect the USB cable for 30 seconds. deep clean on the black head to get it work properly.

Posted on Jan 14, 2008

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  • Master
  • 1,944 Answers

Hi,

When you did a clean did you choose the highest level of clean? Does this problem also occur when you print only black documents...such as text only word documents? Also, the new cartridge that you used...is it original and also has it passed it's expiry date?

Posted on Jan 14, 2008

  • 1 more comment 
  • Damen Wong
    Damen Wong Jan 14, 2008

    I suspect the problem to be with the print head and not the ink cartridges themselves. Do you have another print head to try?

  • Damen Wong
    Damen Wong Jan 14, 2008

    Ok...keep us updated.

  • Damen Wong
    Damen Wong Jan 16, 2008

    That's great! I am glad that it worked out for you =)

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1 Answer

Printer full of ink, but will pring pages either blank of with smeared ink.


Follow these steps to check the print settings for your print job.
  1. In the software program you are trying to print from, click File and then click Print . The Print dialog box opens.
  2. Select your product, and then click Properties . The printer Properties dialog box opens.
  3. Click the Printing shortcuts tab.
  4. Under Printing shortcuts , click the type of job you are trying to print.
  5. Review the following options, and then make any necessary changes.
    • Paper size : Make sure that the selected option matches your paper size.
    • Paper type : If one of the options matches your paper type exactly, select that option.
    • Print quality : If you are not satisfied with your printed page quality, or want more densely printed prints, increase the print quality. To print more quickly, or for lighter prints, decrease the print quality.
  6. Click the Features tab.
  7. Check the Print in Grayscale setting
    • If you are trying to print in color, select Color Options , and then make sure that Print in Grayscale is not selected.
    • If you are printing a black and white image, select Print in Grayscale to fix streaking in black areas.
  8. Click OK , and then click OK again to start the print job.
Make sure the printer is loaded with unused white paper.
Open HP Solution Center , then click Settings , then Printer Toolbox .
Select the Services tab.
Click Print PQ (print quality) Diagnostic Page .

Make sure the printer is loaded with unused white paper.
Open HP Solution Center , then click Settings , then Printer Toolbox .
Select the Services tab, then click A- Click Align Printheads or
B- Click Clean Printheads .
C- Click Calibrate Linefeed .

If, after repeated printhead cleaning, the Print Quality Diagnostic page shows white lines across the color blocks in Test Pattern 2 (but no white lines in the gray blocks in Test Pattern 3), one or both of the printheads will have to be replaced. The Print Quality Diagnostic page shows which printhead should be replaced.









Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

Nov 16, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Printer not printing photos with all colors


  1. Lift the printer access door, then remove the ink cartridges from the printhead.
  2. Verify that the label on the ink cartridges is intact, and that the cartridges are not damaged.
  3. Verify that the KODAK Ink Cartridges have not been refilled.
  4. Insert the ink cartridges into the printhead, then press down firmly until you hear them click into position.
  5. Close the printer access door.
  6. Check the printer status monitor on your computer (or the LCD screen on the printer) to determine if there is sufficient ink available for your print job.
  7. NOTE: Once the "Black ink cartridge is low" or "Color ink cartridge is low" message is displayed, print quality can be affected.
  8. Reprint the picture or document that had the quality problem
If still same quality then...
  1. Load inkjet paper into the paper tray.
  2. On the control panel, press Menu.
  3. Select Calibrate Printer.
  4. Select Print Calibration Page
  5. Press Start.
  6. When the print is complete, press Cancel to end the calibration process.
  7. Check the six color bars on the printed calibration sheet.
  8. 5000calsheet_color_bars.jpg
Are the color bars completely filled with solid color?


If no then:

  1. Press Menu.
  2. Select Clean Printhead, then press OK.
  3. Select Deep Clean, then press OK. The On/Off light flashes green during the cleaning procedure.
  4. When the On/Off light glows steady, press OK.
  5. Select Calibrate Printer.
  6. Select Print Calibration Page
  7. Press Start.
  8. When the print is complete, press Cancel to end the calibration process.
  9. When the print is complete, press Cancel to end the calibration process.
  10. Check the six color bars on the printed calibration sheet.
  11. 5000calsheet_color_bars.jpg
Are the color bars completely filled with solid color?

If again No...

then printhead needs replacement... call Technical Support to get it replaced




May 25, 2010 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

On my Test Pattern 2 the blue/light blue and green/yeallow have steeks in it. The documents that I print have streaks going across the page. I've cleaned everythign I can clean. The printer has 6,251...


SolutionFollow the given steps in the order presented to resolve the issue: Step one: Retry the print jobThe problem may occur only rarely. If you have not seen it in other printouts, try again. Step two: Increase the print quality modeIf reprinting did not help, try increasing the print quality mode.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected, and then click Properties .
  3. Select the Paper/Quality tab.
  4. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only) If the streaks are in a black area of a black and white printout, change to grayscale printing.
NOTE: This step does not apply to color printouts.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected and click Properties .
  3. Click the Color tab, and select Print Grayscale and High Quality .
Step four: Clean the printheadsIf the print quality is still bad, clean the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open HP Solution Center .
  3. Click Settings , Print Settings , and then select Printer Toolbox .
  4. Click the Service Tab .
  5. Click Clean Printhead , and then click Clean .
Step five: Align the printheads If the print quality is still bad, align the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox , and select the Printer Services tab.
  3. Click Align Printheads . The Align Printheads window opens. Click Align .
  4. The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed If the print quality is still bad, calibrate the linefeed:
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox and select the Printer Services tab.
  3. Click Calibrate Advanced Linefeed . The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
  1. Make sure the printer is loaded with unused white paper.
  2. Press the Setup button.
  3. Press 1 and * simultaneously.
  4. Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
    • If the Black block has lines – replace the KY printhead.
    • If the Cyan block has lines – replace the MC printhead.
    • If the Magenta block has lines – replace the MC printhead.
    • If the Red block has lines – replace the KY printhead.
    • If the Green block has lines – replace the KY printhead.

Dec 21, 2009 | HP OfficeJet Pro L7580 InkJet Printer

2 Answers

EasyShre 5300 printer just put in new ink and wont print black and only color i get is purple


please check black ink is there or not
please reinsert the black catridge
restart the printer

Oct 31, 2009 | Kodak EASYSHARE 5500 All-In-One InkJet...

1 Answer

My 5300 has begun printing black color with a purple tone. Have cleaned aand deep cleaned printhead. no luck. Now what ?


Try this one, Turn on the printer, Take out the inks, remove the printhead, put back the printhead make sure it will snap and you hear a click, put the inks back, wait for the printer to initialize, Press the Menu button, look for Calibrate printer, then print calibration page, then scan it after. Load a regular paper. Then try to print a demo page by pressing Photo and Copy at the same for 5 seconds then let it go. If same problem persist call this no for further assistance 1800 421 6699
Thanks

Aug 13, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Black ink problem with printout on hp7780


Always try replacing the ink cartridges first.

It sounds like the print heads in the 7780 are bad. Don't confuse the ink cartridges with print heads. The cartridges fit inside the print heads. You will need to change the heads. Here is a link to HP's how-to.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00841890&tmp_track_link=ot_faqs/top_issues/en_us/c00841890/loc:1&lc=en&dlc=en&cc=us&lang=en&product=2512010

Could have the same problem with the Dell.

Jun 01, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Streaks though the pages


Step one: Retry the print job The problem may occur only rarely. If you have not seen it in other printouts, try again. Step two: Increase the print quality mode If reprinting did not help, try increasing the print quality mode.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected, and then click Properties .
  3. Select the Paper/Quality tab.
  4. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only) If the streaks are in a black area of a black and white printout, change to grayscale printing. NOTE: This step does not apply to color printouts.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected and click Properties .
  3. Click the Color tab, and select Print Grayscale and High Quality .
Step four: Clean the printheads If the print quality is still bad, clean the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open HP Solution Center .
  3. Click Settings , Print Settings , and then select Printer Toolbox .
  4. Click the Service Tab .
  5. Click Clean Printhead , and then click Clean .
Step five: Align the printheads If the print quality is still bad, align the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox , and select the Printer Services tab.
  3. Click Align Printheads . The Align Printheads window opens. Click Align .
  4. The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed If the print quality is still bad, calibrate the linefeed:
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox and select the Printer Services tab.
  3. Click Calibrate Advanced Linefeed . The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
  1. Make sure the printer is loaded with unused white paper.
  2. Press the Setup button.
  3. Press 1 and * simultaneously.
  4. Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
    • If the Black block has lines – replace the KY printhead.
    • If the Cyan block has lines – replace the MC printhead.
    • If the Magenta block has lines – replace the MC printhead.
    • If the Red block has lines – replace the KY printhead.
    • If the Green block has lines – replace the KY printhead.

Nov 25, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

HP L7680 Printer Head Problem


Normal 0 false false false MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Step two: Increase the print quality mode
If reprinting did not help, try increasing the print quality mode.
In the application you are printing from, click File, and then click Print. Make sure the printer is selected, and then click Properties.
Select the Paper/Quality tab. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only)
If the streaks are in a black area of a black and white printout, change to grayscale printing.
NOTE:- This step does not apply to color printouts.
In the application you are printing from, click File, and then click Print.
Make sure the printer is selected and click Properties.
Click the Color tab, and select Print Grayscale and High Quality.
Step four: Clean the printheads
If the print quality is still bad, clean the printheads.
Make sure the printer is loaded with unused white paper.
Open HP Solution Center.
Click Settings, Print Settings, and then select Printer Toolbox.
Click the Service Tab.
Click Clean Printhead, and then click Clean.
Step five: Align the printheads
If the print quality is still bad, align the printheads.
Make sure the printer is loaded with unused white paper.
Open the printer Toolbox, and select the Printer Services tab.
Click Align Printheads. The Align Printheads window opens. Click Align.
The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed
If the print quality is still bad, calibrate the linefeed:
Make sure the printer is loaded with unused white paper.
Open the printer Toolbox and select the Printer Services tab.
Click Calibrate Advanced Linefeed. The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads
If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
Make sure the printer is loaded with unused white paper.
Press the Setup button.
Press 1 and * simultaneously.
Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
If the Black block has lines – replace the KY printhead.
If the Cyan block has lines – replace the MC Printhead.
If the Magenta block has lines – replace the MC Printhead.
If the Red block has lines – replace the KY printhead.
If the Green block has lines – replace the KY printhead.

Nov 08, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Kodak 5300 printer


Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.

Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
(If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.)
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.

Aug 12, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

4 Answers

Problem printing with HP Business inkjet 1200


I have a HP Business Inkjet 1220 Printer, and the block ink cartridge light is flashing. I replaced the cartridge with a brand new one, closed the door, and black ink light is still flashing. I put in another neew black ink cartridge, closed the door, and same issue- black cartidge ink light flashing. I cannot print- what to do?

Oct 28, 2007 | HP Business Inkjet 1200dtn Printer

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