Question about Canon PowerShot A75 Digital Camera
A large batch of potentially faulty CCD image
sensors were installed
on a large number of Canon cameras over the space of a few years. The
sensors may go bad prematurely with time, especially if you live in
humid areas. A big thumbs up to Canon in that they recognized this
problem, and are willing to fix your camera for free if it is
experiencing CCD problem symptoms, especially for the free shipping and
handling both ways :-)
Please note that your camera must be experiencing these symptoms due to a faulty CCD, and not due to other problems. If the problem is due to your dropping the camera, you might be out of luck. Note that they're going to look for dings and dents. They also are not going to repair your camera just to change out the sensor. If your camera is working fine, they don't need to (and won't) fix it.
The list of problem digital still cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110 (A610 owners, continue to the bottom of this post)
Canon's advisory listing the program's details may be found at:
You will be directed to call 1-800-828-4040 for further assistance. Make sure you print out the above advisory and have it in hand when speaking to the customer service representative. State the problem you're experiencing with the camera. If for any reason it starts to sound like they want you to pay for shipping or repairs, MAKE SURE that you let them know that you are aware of the advisory for your camera, and quote the following paragraph from the advisory:
"Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair."
You should receive several emails from Canon. One includes a short repair evaluation form that you'll need to include with the camera, along with a free UPS shipping label that you'll print out and tape to the camera's shipping box. In addition to Canon's repair form, make sure you print out a copy of the advisory and include it in the package. Also include a short note stating that you're aware of the advisory, and that you're submitting the camera for free repair as per the advisory. Just drop the box off at any UPS drop off point.
If instead of the above you receive an email that infers that it's your responsibility to arrange shipping and/or pay for the repair, REPLY BACK IMMEDIATELY again quoting the above paragraph from the advisory, and also include the above link to the advisory in your email.
Posted on Mar 31, 2008
Per instructions I sent in our camera (A75) and it was fixed under the special warranty extension program. THANK YOU SO MUCH for your information. Saved us from having to buy a new camera. According to tracking, we should have it back home tomorrow.
Thank You again !!!
Posted on Jul 28, 2008
Minus the brightness of the camera monitor.
Posted on Jan 14, 2008
Hi there, please check this link: http://www.imaging-resource.com/badccds.html Sony will repair your camera free of charge. Best regards, Arpi
Posted on Jun 20, 2007
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