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GE JES1358 1200 Watts Microwave Oven
Problem for GE JES1358 1200 Watts Microwave Oven

GE JES1358 1200 Watts Microwave oven that does not heat




By jwatts742 on Nov 27, 2009

" "
I have a GE JES1358 1200 Watts Microwave oven that does not heat. When it runs the fan, turntable and interior light are all working and there is a loud buzzing or hum that comes and goes. What is wrong?
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Solution #1

posted on Nov 29, 2009
Not Rated)

MicrowaveSvc
MicrowaveSvc

Rank: Guru  GE Kitchen Appliances  Expert
Rating: 89%, 5776 votes
There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, & testing.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

A loud buzz, hum, or groan is usually a shorted high voltage rectifier diode, but a sound like gurgling into an empty coffee mug is one symptom of a failed magnetron, and yet the mag can be bad without that sound.

Here are some links you or someone you know can use (in order given) for high voltage section test help, but read the safety warnings first:

 http://www.gallawa.com/microtech/diode.html
(if it is NOT shorted or burned looking, it's probably fine)

http://www.gallawa.com/microtech/mag_test.html
(continuity can be good even though mag is bad!)

You can find links to helpful exploded view diagrams and part ordering help here.

I'd recommend that your bookmark this link to your favorites.



Accessing some parts may require you to pull the oven from the wall and remove the cover.

If so, the installation instructions are very handy, and it's best to have

two people since the microwave can be heavy and awkward.



You can download GE owner's manuals and installation instructions here.


If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.

If it's within the magnetron portion of the warranty G.E. will send you the magnetron to do it yourself. Call them at 888-239-6832.

Be persistent. You may have to speak with a supervisor.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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