Question about HP PSC 2210 All-In-One InkJet Printer

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HP 2210 Printer

I have an error message on printer screen saying remove and check c
artridges

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  • 1doctor Dec 09, 2008

    Remove and check cartridge

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Firstly, you need to take the steps recommended by HP which are:
1. Remove both cartridges from the printer and clean the cartridge points on the printer using soft cotton cloth dipped in distilled water.
2. Connect the printer direct to a wall jack (power) if it is plugged in to a surge protecting extension cord.
3. Turn off the printer, and turn it back on. When the printer prompts to insert the ink cartridges, insert them to the printer.
4. If the issue persists, download the firmware patch from the following link: ftp://ftp.hp.com/pub/softlib/software3/COL4324/oj-14039-3/HpAiOFWUpdate2_2.exe
NOTE: Ensure the printer is connected to the computer and also turned on while you install the patch.

If this doesn't fix the problem, and you've tried new cartridges, then some people have experienced an issue with a sensor wire. It is held in place by two small plastic notches on the stall and one of the notches could be broken. When you install a cartridge it is pushing the sensor wire away and so does not therefore register the cartridge has been installed. To check if you have this problem, take out both cartridges and compare the sensor wire housings on the two stalls. Use some tape to secure the wire in place.

If this doesn't fix the problem then it sounds like the printer needs servicing (replacement or warranty an option for you?). The cartridge contact points are probably damaged. You will want to assess whether getting the printer repaired is cheaper than buying a new one if you can't get it done under warranty!

You can use the HP warranty tool here: http://www12.itrc.hp.com/service/ewarranty/warrantyInput.do

Posted on Jan 14, 2008

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