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When I first received, the player, it had to be initially charged before it would do anything, or even turn on. Once I allowed it to charge for about an hour, then it would turn on and I could see the charging lightening symbol.
There are several types of chargers you can use with the mix max....car charger, wall charger, USB to computer (FYI turn your computer off while charging and it stops), and my favorite - the speaker station. Just do a search for disney mix max charger on the internet, amazon, or ebay and several options will come up. I like the speaker station because it is easy to charge with it and lets my daughter use it as a stereo and dance unit if she wants.
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