Question about Canon PIXMA iP90 InkJet Printer

2 Answers

In tank not installed

I get a message saying that the Color Ink Tank is not installed.
I've changed both the black and color tanks, reset the print head (not replaced), tried seveal different tanks.
It did start working once, but when I powered back up the next day, no luck. Repeated all of the above.
I'd be happy if I could just get the black print to work, but the only option I get is to CANCEL the print job.

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  • 3 more comments 
  • Joelsails Jan 14, 2008

    Yes I'm using genuine Canon ink.
    Have removed tanks, powered off, on and then off again. Print head doesn't return to center if power is not on, but did go through the steps twice just in case. With new inks.
    I've tried deep cleaning but get the same error message, looking for color cartridge,#16
    Thanks

  • Joelsails Jan 14, 2008

    And now I've removed the print head and cleaned it again.

    I've tried deep cleaning but get the same error message, looking for color cartridge,#16

    Yes I'm using genuine Canon ink.
    Have removed tanks, powered off, on and then off again. Print head doesn't return to center if power is not on, but did go through the steps twice just in case. With new inks.

    Thanks

  • Joelsails Jan 14, 2008

    I assume that I'm replying to you both, Soulvistor, and Otacon?

    I went through all the steps outlined, boy that was confusing but the lights blinked as advertised. No change.

    Yes, I did remove the print head, I cleaned the contact points (electrical) also any ink that was hanging around. Re-installed print head, then cartidges.

  • Joelsails Jan 14, 2008

    Let me try to let the printer cool it's jets for a few hours.
    My biggest problem is that I'm in Manzanillo Mexico, and don't have a clue about how to get a print head down here. UPS will laugh when you ask them, things get held up in customs.
    I'll try to find a local dealer.
    Will keep you posted.
    Thanks to both.

  • Joelsails Jan 14, 2008

    Question;
    When the print head is removed, there is a small grey (I'll call it sensor) that sticks up through the print head, is there a chance this is not being pushed down by the #16 print cartridge enough for the printer to sense that it is installed? If so, could the print cartridge be built up as a work around? As I mentioned, I'm in Mexico, there are no #16 color cartridges to be had. I'm using both of my last two new ones.

    Is there a way to just print black?
    Thanks

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2 Answers

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  • Master
  • 1,944 Answers

Hi,

Did you try cleaning the contacts on the printer head?

Posted on Jan 14, 2008

  • 1 more comment 
  • Damen Wong
    Damen Wong Jan 14, 2008

    Also, try disconnecting from the power and computer for a few hours, then reconnect and see if it helped.

  • Damen Wong
    Damen Wong Jan 14, 2008

    Try this if yo would like to try a reset


    1) Close the print head cover, and turn off the printer. While pressing the Resume/Cancel button, press the Power button. (Do not release the buttons. The LED lights in green to indicate that a function is selectable.)

    2) While holding the Power button, release the Resume/Cancel button. (Do not release the Power button.)

    3) While holding the Power button, press the Resume/Cancel button three times, and then release the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.) During initialization, the LED blinks in green.

    4) When the LED stops blinking and lights in green, press the Resume/Cancel button the 4 times. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.)

    5) Press the Power button. The LED lights in green, and the
    selected function is performed. (When the operation completes, the printer returns to the menu selection mode automatically.)

    6) Power off then back on and test.

  • Damen Wong
    Damen Wong Jan 14, 2008

    Change print settings to black/monochrome/greyscale only and then the printer will only print in black (it also shouldn't look for a color cartridge).

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  • Canon Master
  • 1,113 Answers

Are you using genuine Canon inks? Try remove inks, power off, power on, let start up without ink, power off, installed inks

Posted on Jan 14, 2008

  • 8 more comments 
  • Soulvisitor
    Soulvisitor Jan 14, 2008





    I know you said you have removed head and cleaned but I'm wondering if you cleaning the ink head instead of the contacts



    Please try to clean the electrical contacts on the machine carriage that connect to the head's electrical contacts(with head removed)

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    If you have cleaned contacts are using gen inks, have tried another set of inks then it has to be the head


    Part info/price/purchase

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    Yes two are us are trying to help, I now beleive it is the head as per my last post.

    Cheers

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    I've just been reading a post about simular print Ip70 and people have reported that unistalling and then reinstalling the software has fixed the issue, might be worth a shot, con see the logic myself but ...?

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    just tape it down, worth a shot.

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    with the power on and colour out, does pushing sensor remove the error "colour ink not installed"?

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    no tank is indicated by orange blink 4 time on printer

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    please confirm you are using BCI-16 Cl not BCI-15 Cl colour tank

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    From the service manual.....Japanesse english!

    BCI-16 Color is NOT compatible with BCI-15 Color.



    Although BCI-16 Color and BCI-15 Color are mechanically and electrically same, the color

    conversion process of the printer driver is different.



    Use of BCI-15 Color on the PIXMA iP90 /PIXUS iP90 (or BCI-16 Color on the i80 / PIXUS 80i) is not allowed to avoid undesirable effects on printouts.



    However, use of BCI-15 Color on the PIXMA iP90 / PIXUS iP90 (or BCI-16 Color on the i80 / PIXUS 80i) does not cause any mechanical damages to the printer.

  • Soulvisitor
    Soulvisitor Jan 14, 2008

    No just black option is available, try the switch, if it is indicated by computer status monitor try reinstall but if you getting no tank error on printer cant see that working, try a new cart possible head. Let us know how you get on

    Cheers

    S.

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Resetting the Ink Counter When an ink tank is replaced, the ink counter must be reset. The low ink warning is only displayed properly if the ink counter is reset.

Message Prompting Confirmation of Ink Tank Replacement
If an ink tank is removed, the printer will output a message prompting you to confirm replacement of the ink tank at the start of the next print job.
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