Question about Acomdata (HD320UFAPE5-72) (HD320UFAPE572) 320 GB Hard Drive

1 Answer

Red light, "spinning, dropping noise"

Hi, I've had this drive (actually the 500gb one) since June 07. I have lots important home movies on it and all of my business photo's that I have not had time to back up to cd.(kicking myself now) This drive will recognize on the computer, but it take a long time to finally boot up and when I try to access the E drive file, it either will show the files but not let me copy them or it stalls. The red light is constant and it makes this awful spinning clicking sound. The best way to describe the noise it is if you put a cd into a drive, and as the cd spins, try and hold it down with your finger and that is the noise I'm getting. After a repetitive 2 min of that, it sounds like a little ball is dropping and bouncing within. It pauses shortly after, then starts all over again.

Does anyone know what's going on. Maybe my files are recoverable since I can access them.. in a way. Any help would be great! (oh, and are there any recommendations on data recovery companies?)

Posted by on

  • 1 more comment 
  • Crystal Jan 14, 2008

    UPDATE: the driver will show on my computer, although it is running extremely slow. It stalls and quits when I try to copy from it. There wasn't a driver required for the drive. I'm running windows xp. When it's not "thinking" that noise goes away. I've tried a new cord and the usb cord will not show.

  • Crystal Jan 15, 2008

    I contacted acomdata and they were wonderful. They said they would try to recover data, and if they could get it they would transfer it to the new drive and return a new one to me. Otherwise, I could have the drive returned to ship off to a data recovery company which is what I may have to do. The tech guy I work with said that it my just be the shell, but they had a warranty sticker over the screw so I had to return it w/o trying the less expensive route and changing the shell out. . The downloadable file recovery didn't work. My drive mounts but I get a read error. ("unable to read") Acomdata said that the sound means it's about to die. So I'm sending it back and praying I can get the information.

  • Crystal Jan 16, 2008

    I ended up getting an error code after further digging, " i/o device error" From what I read it may be a firmwire error which may be caused from a static shock and the data could be 100% recoverable, hopefully, ( which makes me wonder if it got shocked by me handling it on my nice, fuzzy couch in the mid of winter when risk of shock is high.) I'll keep you posted.

    Thanks for the replies. Worse comes to worse, it won't hurt to try the freezer idea. I've never heard of that before.




1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 23 Answers

There are some freeware that can recover data from problematic disks (like yours), formatted disks, repartitioned disks etc. since you said that the disk is recognized by the computer. You can try Disk Doctor NTFS, Recover My Files, etc. You may not be able to get all the files (depending on the problem of the disk which seems to be a spindle and platter problem), but at least you would be able to recover some.

I recovered a server recently just using one of these softwares.

Posted on Jan 14, 2008

  • Peter Timbol Jan 15, 2008

    It seems that it was a mechanical problem after all as I had suspected earlier. A data recovery company would be your only alternative since they would have to take it apart then reassemble it.

    Here in the Philippines, (although I leave it up to you to try it out) we have this trick we do for that "one last read" to recover data from a disk like that. We put it in the freezer for about 24 hours. pull it out, plug it in then recover as much data as we can when possible.

    Wishing you the best in getting your data back...

  • Peter Timbol Jan 16, 2008

    hehehe tinkering with electronic components on a polyester lined couch on a cold day... hmmmm.... could be....

    If it is a firmware error as you suspect, have you tried getting a same model HDisk, getting the board and plugging it into your HDisk? If the board was "shocked", then this other board would allow you to access your data.

    It is the ball-like sound that gets to me, hopefully, a head hasn't detached from the arm as of yet...



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I can't get movies on my GoFlex Hard Drive

you might need some certain programs to play the movies
IE adobe direct X media codec or an updated media player

hope this helps

Jun 23, 2012 | Seagate 500GB FreeAgent GoFlex Hard Drive

1 Answer

I have a transcend 500 GB hardrive, and it was working perfectly fine, but now when i connect it to my mac, a message pops up saying "The Disk you inserted is not readable by the computer." I...

First, connect the hard drive to the computer. Go to the search bar in the top right and search: Disk Utility. Then select your hard drive (not a subsection, the actual hard drive). go to the First Aid tab, and click "repair disk".

If this does not fix it, then I am afraid that your drive is dead.You may have abused the product in some way (dropped it, dropped it while it was on, bumped it, didn't drag the drive to the trash can, etc).

Feb 25, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

My 500GB Seagate FreeAgent Go (bought a month ago) was fine until yesterday when I accidentally dropped it (it was in my small bag all the time). Ever since then, it has this faint noise and the light...

One of the problems with Disk Drives is their propensity to fail due to manual shock. I suspect that the shock caused the read/write heads to break or misalign causing the noise when power is applied to the drive. As you know those heads fly about 2 microns above the platters supported by the air flow generated by the spin. When the drive is turned off the heads are auto retracted to the center of the disk where they come to rest as the disk spins down. If the disk is dropped from more than a foot, the heads strike the disk and bounce.If the heads are not active, they may bend or **** to the left or right. When you activate the drive, the heads may scrape the surface causing more damage. There are recovery businesses out there that charge a lot for their services. What they have to do is take your drive apart and install the platter(s) in another good like drive and try and write the data else where.

If the data is important, then a good rule of thumb is to always have two sources, such as two like drives and write the data to the two drives just in case.

Dec 22, 2010 | Seagate FreeAgent Go 250 GB USB 2.0 Hard...

1 Answer

Suddenly stopped working

i think your hdd is dead,Because your hdd light not even turn's on....

Apr 09, 2010 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

Arogsy 500GB HD Drive won't boot up

If you have dropped it, most likely the hard disk is damaged, especially if it makes clicking noises..
The case is probably screwed together, but the screws are hidden with plastic covers or under a label.
If you are able to remove the hard drive you can connect the hard drive to an USB hard drive adapter and conect it to a working computer's USB port. It will see it as an external hard drive, if the hard drive is OK you can view and open the folders and files.
You can also connect the hard drive to a desktop PC as a slave drive if the PC's BIOS can support a hard drive of 500Gb.
If you are desparate to recover data from a damaged hard drive, there are companies that can recover data from these drives BUT it will cost you an arm and a leg for their services.

Sep 09, 2009 | Western Digital 500GB My Book World...

1 Answer

Seagate Freeagent Dropped

Unfortunately what you are describing is a damaged platter inside the hard drive. You may be able to get a technician to recover some data but generally this means the drive is gone forever.

Sep 07, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

I dropped my Lacie Porsche 250gb external hard drive at the airport. It wasn't on. I connected it to my macbook pro and it does not show up. The light is red when plugged in and the spinning sound is...

Hi I am Vortash sorry to say it sounds like you have destroyed the HD , they are really quite delicate and have watch like precision spindles on the drive and the read arm .. An impact such as dropping them usually destroys these spindles and the hard rive is totally useless .
It is doubtful that you will ever be able to read from it again , regards Vortash

Jun 18, 2009 | LaCie 500GB FireWire-400 Porsche - 7.2K...

1 Answer

Odd clicking noise...

That clicking sounds if ever loud enough is one annoying symptoms of failed disc. When it accidentally drop the reader may come off the disc. It sad to say but you may consider to change your hard disc.

Jun 12, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

LaCie d2 Quadra 500 GB HD dropped, now makes strange chime/alarm

Modern hard drive motors can easily become seized after an impact. The only DIY solution I am aware of is the use of a heat gun over the back of the drive motor. The build up of heat within the motor is sometimes enough to free it.

If the drive was running the problem may be due to a phenomenon known as "sticktion" where the drive head is actually stuck to the disc surface. If this is true then you need a data recovery company.

Nov 19, 2008 | LaCie 500GB d2 Quadra 500 GB USB 2.0 Hard...

2 Answers

Can I connect External HDD to my SONY DAV DZ 270

You can connect external HDD to dz270... BUT you can only play audio & photos through it. It's the limitation of dz270, you can't play video through USB.
dz270 cant recognize NTFS filesytem, do a FAT32 partition of 200GB or so.
I bought 500GB seagate free agent ... but i couldn't use it with my dz270 to play movies :-). I could have gone for dz290 :-(


Jul 16, 2008 | Sony DAV-DZ100 System

Not finding what you are looking for?
Acomdata (HD320UFAPE5-72) (HD320UFAPE572) 320 GB Hard Drive Logo

Related Topics:

751 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acomdata Computers & Internet Experts

Brad Brown

Level 3 Expert

16974 Answers

Jerry Umali

Level 3 Expert

979 Answers


Level 2 Expert

81 Answers

Are you an Acomdata Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides