Question about Acomdata (HD320UFAPE5-72) (HD320UFAPE572) 320 GB Hard Drive

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Red light, "spinning, dropping noise"

Hi, I've had this drive (actually the 500gb one) since June 07. I have lots important home movies on it and all of my business photo's that I have not had time to back up to cd.(kicking myself now) This drive will recognize on the computer, but it take a long time to finally boot up and when I try to access the E drive file, it either will show the files but not let me copy them or it stalls. The red light is constant and it makes this awful spinning clicking sound. The best way to describe the noise it is if you put a cd into a drive, and as the cd spins, try and hold it down with your finger and that is the noise I'm getting. After a repetitive 2 min of that, it sounds like a little ball is dropping and bouncing within. It pauses shortly after, then starts all over again.

Does anyone know what's going on. Maybe my files are recoverable since I can access them.. in a way. Any help would be great! (oh, and are there any recommendations on data recovery companies?)

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  • Crystal Jan 14, 2008

    UPDATE: the driver will show on my computer, although it is running extremely slow. It stalls and quits when I try to copy from it. There wasn't a driver required for the drive. I'm running windows xp. When it's not "thinking" that noise goes away. I've tried a new cord and the usb cord will not show.

  • Crystal Jan 15, 2008

    I contacted acomdata and they were wonderful. They said they would try to recover data, and if they could get it they would transfer it to the new drive and return a new one to me. Otherwise, I could have the drive returned to ship off to a data recovery company which is what I may have to do. The tech guy I work with said that it my just be the shell, but they had a warranty sticker over the screw so I had to return it w/o trying the less expensive route and changing the shell out. . The downloadable file recovery didn't work. My drive mounts but I get a read error. ("unable to read") Acomdata said that the sound means it's about to die. So I'm sending it back and praying I can get the information.

  • Crystal Jan 16, 2008

    I ended up getting an error code after further digging, " i/o device error" From what I read it may be a firmwire error which may be caused from a static shock and the data could be 100% recoverable, hopefully, ( which makes me wonder if it got shocked by me handling it on my nice, fuzzy couch in the mid of winter when risk of shock is high.) I'll keep you posted.

    Thanks for the replies. Worse comes to worse, it won't hurt to try the freezer idea. I've never heard of that before.

    Thanks!

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There are some freeware that can recover data from problematic disks (like yours), formatted disks, repartitioned disks etc. since you said that the disk is recognized by the computer. You can try Disk Doctor NTFS, Recover My Files, etc. You may not be able to get all the files (depending on the problem of the disk which seems to be a spindle and platter problem), but at least you would be able to recover some.

I recovered a server recently just using one of these softwares.

Posted on Jan 14, 2008

  • Peter Timbol Jan 15, 2008

    It seems that it was a mechanical problem after all as I had suspected earlier. A data recovery company would be your only alternative since they would have to take it apart then reassemble it.



    Here in the Philippines, (although I leave it up to you to try it out) we have this trick we do for that "one last read" to recover data from a disk like that. We put it in the freezer for about 24 hours. pull it out, plug it in then recover as much data as we can when possible.



    Wishing you the best in getting your data back...

  • Peter Timbol Jan 16, 2008

    hehehe tinkering with electronic components on a polyester lined couch on a cold day... hmmmm.... could be....



    If it is a firmware error as you suspect, have you tried getting a same model HDisk, getting the board and plugging it into your HDisk? If the board was "shocked", then this other board would allow you to access your data.



    It is the ball-like sound that gets to me, hopefully, a head hasn't detached from the arm as of yet...

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