You need to remove the case from the dvd player and try cleaning the laser with a cotton bud or cue tip to get any grease or grime off the eye of the laser. If that doesnt solve the issue, you may need to source a spare parts provider and replave the laser assembly. If all else fails the only thing left that can cause a problem is called the MPEG Printed Circuit Board and you can normally find that attatched to the Laser loader assembly by a flat ribbon cable or small wire plugs. Good Luck.
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