Question about LG DU-50PX10 50 in. Plasma HDTV

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LG 50PX4DR plasma tv

Hi, hope you can help. tv made a popping sound and picture went off (black sceen) but sound is ok, tv only 2 years old with medium usage, is there a comman fault with this tv- LG 50" plasma with side speakers

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  • tina55 Jul 25, 2008

    I have the same problem with my 50px4dr plasma TV. My picture made a loid popping noise then the picture went out but I still had sound though. I called LG but my TV is 7 months past the warranty period. They gave me a TV repair shop that they recommend to call. Someone came to my house which cost me $79 for a service call and they checked my TV. It is the Y sustain board that went out and there is two other parts that need to be changed with that or it will short out again. He warned me that these parts were going to be expensive. He called LG to get the price on the parts which is $450. He is charging me $250 less my service charge to repair the TV. He said it takes at least an hour for the labor. He also said he has had plenty of calls with the same problem. I called LG once already complaing that I spent $4500 on a TV that only lasted 2 yrs and 7 months. That was before I even knew how much it was going to cost to repair it. Now that I know how much it is I am going to call them again to see what if anything they are going to do. If I cannot get any help from LG I will take legal action.

  • Anonymous Aug 31, 2008

    My LG 50PX10 just made a loud pop sound also and the picture went out. I do still have sound but no picture at all, just a black screen. I honestly don't know how old it is for I purchased it with the house just over a year ago. 

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I had the same exact problem as posted above. My 50" LG plasma was out of warranty for 1 year! I called the LG executive call center, and they were very helpful. They offered to pay for the parts and labor. They recommended a few local repair shops, and they set everything up for me. The tech came out within 4 days with one part. The tech had to come out one more time the following week, since more parts were needed for the repair. The Y sustain board, along with 2 adjacent parts that are required to be replaced as a set, and the power supply had to be replaced (parts alone cost just over $900). TV is like new again; I'm very happy with how LG handled it, and made what could have been a bad experience a good one.

Posted on Apr 30, 2009

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Call 877-543-8325 this is an LG Executive call center and they will fix this for free. I have a 50" plasma I bought january 2006 which is out of warranty by 5 months. They faxed me and the LG repair shop a 30 day warranty for my tv to cover the repair. Just tell them you heard a pop and in my case the picture is distorted. All they need is the model number and serial number and they should take care of it. No arguing needed.

Posted on Jun 03, 2008

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Open the back cover and check the fuse on YSUS Board. If the fuse was gone, replace the YSUS board or ZSUS board.

Posted on Jan 14, 2008

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