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If there is no sound comes with on-air programs, and there is only picture, check the settings. That is, if the transmission system at your country is PAL, and you have set the system at your TV to NTSC or SECAM, there will be no sound. Check it. Refer its user manual for details. It will be best to set this option [color system option] to Auto. If so, the TV will adjust the system by itself. Gopakumar Gopalan Google
Hi,your TV has a Picture MUTE feature...if TV does not have any signal from either Ariel /antenna or from Cable Box no picture will come..However since you stated you have sound ,in this cade whatever the sound source does not supply VIDEO input to your TV..Pls check all the video connections..unless your picture circuit board of TV malfunctions ( I hope not ) you must have picture..test it with a DVD player...let me know if it does not work out..
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there is a problem with the firmware. Firmware is software and hardware for a tv. The two are conflicting with each other. THis is usually cause by a bad capaictor that is sending out the wrong voltage/reading. It will have to be tested.
I just went over the specs on the 42PFL5603D. It doesn't have PIP. I'm sure the guy in the shop was confused with another TV.
There is a software upgrade for that model TV. It wouldn't give you PIP. But, It will fix some of the problems they are have with the TV right now.
Hope I answered your questions.
It sounds like your other TV had 2 tuners which allowed you to watch 2 programs at the same time. You can still watch two programs, but the second one will have to come from a second source. See below for the possible combinations that the PIP/POP feature can be used by this TV.