Question about HP Photosmart C5180 All-In-One InkJet Printer

3 Answers

Scannen c5180 by ethernet

I have install the HP c5180 by ethernet connection and now i can not scan by pc instructions. does anybody have a solotion??

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  • namloc Jan 16, 2008



    When I try to open the scan document function an
    error message returns "an error occured communicating with the scanning
    devise. Please ensure that the scanning device is connected properly and try again"



    the print and copy functions are working correctly.



    thanks



    Colm

  • stepppy Nov 25, 2008

    I have a C5180 which is connected to the main PC running Vista via ethernet. It has been running fine for a few weeks, but now its just stopped communicating. It still shows up in Printers as being active and the HP status monitor says all is ok, but prints just don't come out, they just sit in the queue. If I try and scan something I get a message saying there is no scanner connected??? This did happen once before, so I uninstalled all software and started from scratch and it worked fine until now!



    Is there a fix for this yet? I guess I could go back to USB connection, but I really want to be able to use ethernet.



    Thanks

  • Anonymous Dec 26, 2008

    I am using Vista and this printer scanner simply does not work when connected as a Network device. I have reinstalled the software at least 5 times.
    After reinstalling it works until I restart the computer. After that no printer and no scanner is found. If I run "Add New Printer" the printer does show up and work. However, the scanner can never be detected by the system. The only way to get it back is to uninstall all HP software and then installing it again. The next day, I have to do it all over again.
    I have the same problem on another computer on the network. This one is running XP.
    I have replased the printer once and with the same misserable result. What is HP doing??????

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Have you tried connecting to your printer through the EWS (a direct connection using the printer's IP address). If you manually set up the IP to say 192.168.1.205 , then you would go to your browser and type http://192.168.1.205 which would then bring up the EWS page. This gives some general information for setup & basic testing including scanning. My C5180 has the same networked issue, a port scan reveals loss of connection on UDP.
The C5180 appears to use UDP: 161-SNMP,137-Netbios,427 Server Location.TCP: 21-File Transfer,80-www HTTP,139-Netbios Session service,9100-HP JetDirect card,9500 ISM Server.

Posted on May 04, 2008

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I talked with HP and their support told me they know there is a problem and hope to have a fix in the next 6 weeks.......out the door without testing network scanning.......not good

Posted on Jan 19, 2008

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Having the same issue. Scanner works wonderful on USB but will not scan through ethernet. Please help! called HP not help there.

Posted on Jan 14, 2008

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1 Answer

HP Photosmart C5180 is connected to the network wirelessly but the hp solution centre on my computers says it is disconnected. This is probably why I can't scan to computer, how do I resolve this? I did...


Verify that you are connected to the correct network - check the SSID of your modem or router. Then verify that the printer is connected to that SSID as well. Check to make sure you have the correct network access number - sometimes an incorrect value gets entered. Once you've established the connection, check each computer for the printer connection of the C5180. They should say "ready" or "online" in the computers for the C5180 - reboot the computers if not.

Nov 18, 2010 | HP Photosmart C5180 All-In-One InkJet...

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My HP C5180 all-in-one printer/scanner used to


try to off and on the hp photosmart let scan if not work re-install driver. let me know if still not work for further trouble shooting.

Apr 10, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

C5180 all in one is not connecting via ethernet.


Before you begin: Check requirements Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.) Figure 2: Cable comparisonc01710115.gif 1 - Ethernet cable 2 - Telephone cable (do not use) Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.
Are you changing from USB connection to Ethernet connection?If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.
  1. Click Start , click Printers and Faxes , and then right-click the icon for HP product.
  2. Click Delete to remove the product.
  3. Disconnect the USB cable from the product and the computer.
Step one: Connect the HP All-in-One to the network
  1. Remove any plug or protective cover from the Ethernet port on the back of the product. Figure 3: Remove plugc01710117.gif
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router. Figure 4: Connect the Ethernet cablec01710118.gif
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.
Step two: Decide whether to install with the product CD or download the software Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
CD Download For a new product: CD installation is a quick and easy method. If you do not have a CD, you can download the software you need. For an older product: CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released. Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP product released. About the software: The software on the CD is current to the date of the product release. The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.Step three: Install the software

Jan 16, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Ethernet problem


(Re)install the HP software, it usually has a utility to find a device on the network. As soon as it finds the device it will configure it automatically.

Nov 01, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I have hp photosmart c5180 and it says no scan option and wont scan


Step 1: Check if the usb cables are properly connected
Step 2: if they are properly connected, perform a reinstallation and follow the instructions carefully. ITS ADVISABLE TO PERFORM THE RECOMMENDED OPTIONS OR DEFAULT OPTIONS.
Step 3: If after reinstallation and the problem still persists then click on the links below to guide you on solving the issue:

Error Messages and Solutions
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=14781&lc=en&dlc=en&cc=us&lang=en&product=1153481

Guide on Installation:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01705280&lc=en&dlc=en&cc=us&product=1153481&lang=en

How To Scan: http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=10682&lc=en&dlc=en&cc=us&product=1153481&lang=en

May 19, 2009 | Computers & Internet

1 Answer

HP Photosmart C5180, wont scan for me


--- actually there are a lots of reasons why you cant scan or your scanning features stop working...
-- first is the scanning software is not installed properly
-- second is the connection

- let me just give you this site, this will help you to diagnose why you cant scan... what are the problem why you cant scan...

- http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=oj-45265-1&jumpid=reg_R1002_USEN

Nov 12, 2008 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

HP Photosmart C5180 Cant upload pics from the memory card slots


Didn't try via USB. Via ethernet connect i can reach the card reader by entering '\\printer' in an explorer window. You can find the name of your C5180 on the network settings in the printer menu.

Hope this helps

Jul 31, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP C5180 scanner won't scan an image


I'm running Windows Vista 64bit Ultimate Edition. Have the C5180, all-in-one. HP Solution Center continually closed, saying No HP Devices Found. I completely uninstalled the printer software, using the install utility. Then, using Add/Remove Programs, removed all of the other HP software on my PC. Then deleted the HP directory (in program files x86), and removed the HP registry key under software in both HKEY_LOCAL_MACHINE & HKEY_CURRENT_USER. Then rebooted. Once that was done and back up, I reran the install utility, but this time I followed the steps below (from here - http://hpanswers.blogspot.com/2007/12/no-hp-devices-detected-hp-solution.html):

Click on next until you get the below three options
(i) Recommended

(ii)Custom-------------->Select This

( iii)uninstall

Choose the custom install and click on next, ****

At begining of the installation, It gives you to 2 options

I) Yes, Check for updates..........

II) No, I prefer to do it Myself--Select this option and click on next

Immediatley in the next window ,you will have long list of softwares with the empty check boxes beside them.DO NOT select(check) Hp update, check rest of them and click on next to continue the installation.

You will able to open the HP solution centre with No errors.

Additionally, I did the following 2 steps, that I mostly found here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00897551&lc=en&dlc=en&cc=us&softwareitem=oj-54112-1&os=2093&product=1153481&rule=9653&lang=en)

Add the following files to the Trusted programs list:

*
hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.


Open the following ports on the firewall utility by following the instructions provided by the manufacturer:

*
UDP ports: 161, 427 and 137
*
TCP ports: 9220, 9500 and 9290

Jun 08, 2008 | HP Photosmart C5180 All-In-One InkJet...

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