Question about BenQ Joybook 5100U Notebook

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Touchpad scroll not working

I just bought a toshiba satellite notebook. The touchpad scrolling was working but now its not. Did i disable it, and if so how do i fix it???

Thanks
Chris

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  • 5 more comments 
  • Coolidge Jan 14, 2008

    Sorry i don't mean to sound stupid but this is my first computer. How do i fix it? Just to let you know i do have a bluetooth mouse that i use also.

    Coolidge

  • Anonymous Jan 15, 2008

    i have same problem...my scroll was working fine ...but immidiately my scroll stpped wrking...........plz help me

    i have a got a toshiba laptop.

  • Anonymous Apr 21, 2008

    Same here!

  • moose280 Jun 14, 2008

    touchpad won't scroll don't know what to do please help

  • Skyla Theisen
    Skyla Theisen Jan 10, 2009

    scroll wheel on touch pad not working.. help!!

  • Anonymous May 12, 2009

    Thanks a lot Mr.beersie,

    It worked like magic.thanks a lot.I am using a HP Pavilion laptop.Thanks once again

    sreerama,india

  • rajusa110 May 11, 2010

    i have IBM think pad and scrolling of the mouse is not working.



    Pl help.



    Thanks in Advance



    Raj

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17 Answers

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Check to see that the program is still installed that manages that feature:

"C:\Program Files\Apoint2K\Appoint.exe"

If it still exists, you need to run that EXE to get scrolling back. To make sure this happens automatically at start-up, add a shortcut to the "StartUp" menu of Programs\All Users, or run msconfig and ensure it is enabled in the Startup section.

If it does not exist, you need to reinstall dual-pointing device (or whatever touchpad you have) from the Toshiba website, for your specific PC.

Posted on Jan 19, 2008

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Go to your control panel and in your Devices and Printers click Mouse. It pulls up your mouse properties. Go into your Device Settings and double click on the name of your device. If you look in the list "Scrolling" should be your second item down. Click on the + sign in front of that and click on One-Finger Scrolling. If your boxes aren't checked for Enable Vertical/Horizontal scrolling, check them and click apply. If you are unable to check them, then cancel out of this window and click on the tab of the Mouse Properties that says Hardware. Double click on your device name. The properties to your touchpad should appear. Click on the tab that says Driver. I clicked on the box that says "Roll Back Driver" and then after that was complete clicked on the box that states "Update Driver". Click OK. Then click to Search automatically for updated driver software". It will ask you to restart your computer. Once you've restarted your computer you need to go back into the mouse device settings from the control panel and make sure those 2 boxes to enable the scroll are checked. If they are not, it should let you enable them now and then make sure you click apply. Mine works like a dream now. Very weird how the drivers to my brand new computer were corrupted though. It probably had something to do with me plugging in an external mouse for a bit. Anyway. Try that! It worked!

-Amber

Posted on Feb 10, 2010

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  • marwan khoury Jul 07, 2010

    thanks is not enough 4 people like you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • moa7ed Nov 13, 2010

    thnx alot

  • Charles May 08, 2013

    thax 100 percent worked for me.!!!!! couldnt believe it

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I have a Satellite which stopped scrolling when I turned off some services in MSCONFIG startup tab (start menu> run msconfig.exe). I restarted them one by one to try to identify the service which scrolls. Tuned out to be the SynTPEnh which presumably is a program which enhances the touch pad functionality (by Synaptics).

Posted on Feb 07, 2010

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Its in the mouse setings . tapping and scrolling

I’m happy to assist further over the phone at https://www.6ya.com/expert/james_1cb31da1bc8c6102

Posted on Jan 14, 2008

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I have the same problem. My notebook type is Satellyte A200-1UP.

My scrolling worked for a couple of months, but suddently stopped working. After I formatted my notebook, and afterwards the scrolling worked again.

After a week it did not scroll any more..

Appoint.exe does not excist in my notebook. I do have a Apoint.exe file, but that does not make my scroll work again.

I try to get in contact with Toshiba, but I can't find any mailadress to get in contact with someone at a helpdesk..

Anyone who has any solutions?? They're welcome..

Posted on Feb 21, 2008

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Ive been battling this problem for a year now. downloaded so many different drivers from different versions but I downloaded the oldest driver on toshibas lattop, which must have been the original driver with the computer/touchpad called the ALPS touchpad driver for vista, and IT FIXED EVERYTHING, NOW I CAN SCROLL WITH MY TOUCHPAD :)

Posted on Dec 01, 2009

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I have a gateway laptop and the touchpad will not scroll

Posted on Apr 27, 2009

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Toshiba Satellite A200 (win7)
I've reinstalled several Synaptics drivers but scrolling was still not working. Then put on an Alps and it's been back on.

Posted on May 14, 2010

Anyone Help..I bought an ASUS X80L and I have trouble in the scrolling...Any help?

Posted on Sep 10, 2008

  • xtachex Sep 24, 2010

    I had the same problem. I've fixed it by updating the driver:
    Go to: Start - Control Panel - Mouse - Hardware - Properties - Driver - Update driver

    Best regards,
    xtachex

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A service is messed up. On windows XP go to control panel / administrative tools / services. From the list select "wtouch services" and restart the service.

Posted on Apr 10, 2010

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Synaptics touchpad driver
latest version Drivers Software Support Toshiba touchpad scroll not working - touchpad-scroll-not-working-xxcsxjnarujyolwqck1rje2t-1-0.jpg

Posted on Nov 26, 2014

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For Toshiba Satellite L310 you need to use Alps Touch Pad driver to enable it to work with Scrolling... http://www.toshiba-india.com/Support/doc/L310_XP_Touchpad_Driver_Alps.zip

Posted on Mar 11, 2011

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My Toshiba A200-AH3 touchpad stopped scrolling, after reading the solutions on this pages, I want to thank all of you for helping out. I reinstalled the Alps pointing driver from the Toshiba website. now it is working. Again thank you all again

Posted on Nov 22, 2010

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At some point in the neverending stream of Internet Explorer updates, the scroll feature stopped working on my Compaq Presario X1000 laptop with Synaptics touchpad. It works in Firefox and other apps, just not IE (I'm now using IE ver. 8.0, but it hasn't worked for the last couple of versions).

Didn't want to reinstall or roll back the driver (version 7.5.18.1 15Jul03) , this workaround worked for me instead:

Start -> Control Panel -> Printers and Other Hardware -> Device Settings -> Settings Button -> Virtual Scrolling, select "Scroll Item Under Pointer".

Now as long as the pointer is over the web page, scroll works flawlessly. For some reason, the "Scroll Selected Item" setting doesn't work, my guess is it's related to IE's tabbed browsing... an open tab isn't recognized as the selected window.

Posted on Aug 15, 2010

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I have this problem on my Asus eee PC 1005P -- the two-finger scrolling (but not the one-finger scrolling) has suddenly stopped. But it seems to be within Windows 7 (Starter) -- that is, it works just fine on the start-up page when you log in, but not once you're in Windows 7. Does anyone know if that makes a difference??

Posted on Apr 20, 2010

Hi, i had the same problem. Suddenly my touchpad scroll on my Toshiba Satellite stop working.
What i did i just re-install the driver. ALPS Touchpad driver. And now the touchpad works fine.
Hope this helps.

Posted on Nov 08, 2008

Toshiba A200 Satellite laptop - about 3 months old. Did an update and boom - touchpad won't scroll. Did some googling and came here. After several attempts and nothing working I was able to choose 'revert back to old driver' in the mouse options and ta da... it's all working well again :)

Smurph

Posted on Apr 15, 2008

  • rob_evrtn Oct 15, 2010

    have same problem, started after i re formatted due to virus. have tried updating and reverting back to old software still no luck...any suggestions???

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Posted on Jan 02, 2017

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SOURCE: toshiba touchpad scrolling

Go to the Classic view of Control Panel...click on Mouse...click on Device Settings...click on the Settings button..it will bring up a new window about Synaptics....click on Virtual Scrolling. Un-click the horizontal and vertical scrolling button and click Apply down at the bottom and it is disabled. YAY!

Posted on Oct 26, 2009

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SOURCE: I have HP Compaq 610. Touchpad scroll was working

You will need to install the WIndows 7 drivers for your touchpad from HP. I have recently been on HP's site and find VERY few Win-7 drivers for any of the older machines.

Posted on Jan 09, 2010

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Hi

You could try pressing the FN+F9 keys together and see if this helps

one of my toshiba laptops is Fn+F9 also there is a Scroll Lock and a NumLock which can be enabled/disabled while using the corresponding key with the Fn key

On some laptops there is a picture of what looks like a small hand this key is normally the touchpad key

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www.toshiba.com

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Hope this works.

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“Hi let’s see if we can fix this problem”
I. “To “Enable” the Pointer Device using the Touch-Pad, go to, Control Panel, click (“Mouse) in the “Hardware and Sound” category; go to, “Device Settings” in the (Devices) block.
II. “Highlight”; the item you want to (enable) this being the “Pointer Device.” Click the (Enable) button, just below. Be sure to (Click) on the “Apply” button, and click OK.
III. You may need to “Update Drivers?” Click on “Hardware, click “Properties,” click, on Driver.” If the, Update Driver (block) is not “Grayed-out” click “Update Driver”, click (OK), this will ensure that the application take effect.
Note: Restarting the computer will configure system changes in the computer applications to prevent errors, and to finalize the (Installing / Uninstalling) of programs, and or (Enabling / Disabling) of Hardware.
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http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download&cm_sp=Sitemap-_-Support-_-DriversDownloads

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