Question about Baumatic Louisiana Dual Fuel (Electric and Gas) Kitchen Range

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BKRC21V Electric oven, gas top

When I select temperature in either oven, a fan comes on with cold air out of the top of the door - is that normal? It stays on throughout the whole process.
It takes 35 minutes for the large oven to heat to 225, and 25 minutes to heat the smaller oven to 225. The times seem excessive, so what could be wrong. Once I open the doors to tend to food the temp drops quickly and takes ages to warm up again.
The stove is new, so I'm assuming we're experiencing teething problems - or a difficulty in understanding instructions!

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