Question about Microtek SCANMAKER 4850 Flatbed Scanner
I've connected the scanner to the computer and installed the software but the balloon pops up when I plug it in that the installation did not work. Any suggestions? The software won't find the scanner and it's not in the scanners folder in my computer.
First, make sure your computer has been updated to at least Windows XP Service Pack 1....Service Pack 2 is even better. You can check this by right-clicking on my computer and selecting Properties from the menu. If you're using Service Pack 1 or earlier...it would be a good idea to run through the Windows Update process a few times.
Try downloading a new Scan Wizard file from this page on the MicroTek web site. When you do the install, it should remove any previous drivers and clean things up.
If this doesn't help, try to find the Windows Scanner and Camera Wizard...usually located under Start>All Programs>Accessories. It may work even if the MicroTek software doesn't.
Good luck...and I hope this is helpful!
Posted on Jan 14, 2008
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Unpack your new scanner and set it up. Follow package directions and setup instructions to assemble any parts that need assembly.
Plug in your scanner and power it up.
Insert the setup CD in your CD-ROM or DVD drive. It should autotomatically run. If it doesn't, click on "My Computer" and then on the CD or DVD drive to open the CD. Look for a Setup.exe file. Double-click on it to launch the setup disk.
Follow the onscreen prompts to complete the end-user agreement and install the necessary drivers and software to run your new scanner.
When prompted, connect the USB cable to the scanner, then plug the other end into the USB port on your desktop PC.
Windows will recognize that a new device is available on your computer, and find the necessary software and drivers to install it.
Restart your PC if prompted to do so.
Check all cable connections to be sure that they are secure.
Disconnect the USB cable from the desktop and the scanner.
Turn off your computer and let it cool down for 10 minutes.
Turn the computer on, then turn the scanner on. Reconnect the USB cable to the scanner. Try connecting the other end of the USB cable to a different port on your computer.
If none of these suggestions solve your problem, uninstall the scanner and start over.
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