Question about Microtek SCANMAKER 4850 Flatbed Scanner

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Won't recognize scanner when installed

I've connected the scanner to the computer and installed the software but the balloon pops up when I plug it in that the installation did not work. Any suggestions? The software won't find the scanner and it's not in the scanners folder in my computer.

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Re: won't recognize scanner when installed

First, make sure your computer has been updated to at least Windows XP Service Pack 1....Service Pack 2 is even better. You can check this by right-clicking on my computer and selecting Properties from the menu. If you're using Service Pack 1 or would be a good idea to run through the Windows Update process a few times.

Try downloading a new Scan Wizard file from this page on the MicroTek web site. When you do the install, it should remove any previous drivers and clean things up.

If this doesn't help, try to find the Windows Scanner and Camera Wizard...usually located under Start>All Programs>Accessories. It may work even if the MicroTek software doesn't.

Good luck...and I hope this is helpful!

Posted on Jan 14, 2008

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Hi! My computer (Macbook pro) doesn't seem to recognize my Nikon Coolscan IV software and I get the following message

You've not said what the message is but I suspect that the software is too old to be used on the macbook if it is running OS X 10.7 (Lion) or if you are running snow leopard, it may be a non-intel version of the software. It may be asking you to instal rosetta which would be on your snow leopard instal disk.

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Jul 02, 2012 | Nikon Coolscan IV ED Film Scanner

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

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How do i get my mustek 1200 iii ep flatbed scanner to work with windows xp. my computer restarts every time i clink on scan.

If you have the orginal software that came with your scaner and it says that it is compatible to Windows XP, you may need to use the disc to reinstall it. YOu will first need to turn off the scanner and unplug it from the PC. Then uninstall the old software from install/uninstall in your control panel. (start>control panel>install/uninstall programs, search the list for your scanner software.)

If you do not have the software or it is not for Windows XP:

There is the link to a site with a driver download specifically for your scanner, instructions on installing it for windows XP and also a link to answers to problems for your specific scanner.
Before you begin any download make sure your virus control software is up to date.

First click on the link "Instructions for XP installation and print it out.
Next click on a driver for XP from the chart to download it. When a window pops up click save and browse until you locate desktop. Save this file to your desktop. It will be an .exe file.
Turn off your scanner and unplug it from your PC and uninstall the oldsoftware as advised above.
Click on your new driver file to install it. Follow instructions.
Once the driver is installed, plug the scanner back into the computer and turn it on.
Restart your computer.
It should now recognize your scanner.
Try a scan.

Dec 18, 2010 | Mustek Plug-n-Scan 1200 III EP Flatbed...

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I dont know much about pc how do i get my scanner on my pc

THE steps will guide you through a successful scanner to pc interaction
  • 1

    Unpack your new scanner and set it up. Follow package directions and setup instructions to assemble any parts that need assembly.

  • 2

    Plug in your scanner and power it up.

  • 3

    Insert the setup CD in your CD-ROM or DVD drive. It should autotomatically run. If it doesn't, click on "My Computer" and then on the CD or DVD drive to open the CD. Look for a Setup.exe file. Double-click on it to launch the setup disk.

  • 4

    Follow the onscreen prompts to complete the end-user agreement and install the necessary drivers and software to run your new scanner.

  • 5

    When prompted, connect the USB cable to the scanner, then plug the other end into the USB port on your desktop PC.

  • 6

    Windows will recognize that a new device is available on your computer, and find the necessary software and drivers to install it.

  • 7

    Restart your PC if prompted to do so.

  • 1

    Check all cable connections to be sure that they are secure.

  • 2

    Disconnect the USB cable from the desktop and the scanner.

  • 3

    Turn off your computer and let it cool down for 10 minutes.

  • 4

    Turn the computer on, then turn the scanner on. Reconnect the USB cable to the scanner. Try connecting the other end of the USB cable to a different port on your computer.

  • 5

    If none of these suggestions solve your problem, uninstall the scanner and start over.

  • Oct 02, 2010 | Epson Perfection 1670 Flatbed Scanner

    1 Answer

    I lost my installer of my microtek scanner

    I can't send it to your email address, but I can post it here for you.

    Before you begin downloading the needed software, I implore you to disconnect the Microtek scanner from your computer. Unplug the USB cable FROM the computer.
    [It isn't wise to leave a USB cable unplugged, and connected to a computer]

    Also, if the scanner is turned on, turn it off. Unplug it from power.

    Are you using Windows XP? (Either version. Home or Pro, doesn't matter)

    If so, this is Microtek Support, and the download page for the ScanWizard 5; version 6.32 software, for your Microtek Scanmaker 3840,

    Under the Description heading, (In the blue bar), you will see -
    ScanWizard 5 version 6.32
    To the right you will see - Main Installer, in blue.
    Left-click on Main Installer

    A small window will come up.
    Opening drv_sw5_v6_32_ad.exe

    Click on Save File

    If you do not have your downloads set to save to your My Documents folder, (Start>My Documents),
    this file will be saved to your desktop screen.
    In either place, when you see the file, Double-click right on it.

    The Installation Wizard will come up, and lead you through installing. (I advise just clicking on Next, Next, and Finish. The Installation Wizard will put the file in the appropriate place. You do not have to make any changes)

    This software download has the needed drivers.

    On the same page, (You may want to bookmark the page for future reference), you will also see a Help Guide listed.

    It's the third file down that is listed.
    ScanWizard 5 Online Help

    Should you not be able to download these files, I suggest it is your anti-virus settings. Sometimes an anti-virus program, will recognize certain downloads as a virus, and not bonfide software.

    After you have installed the ScanWizard 5 version 6.32 software, you may be asked to restart your computer. If not restart it.

    After Windows is running again, and all your Start programs, plug the USB cable from the scanner into your computer. Now plug the scanner into power.
    WAIT 1 minute, then turn the scanner on.

    You should see a pop-up out of your task bar, at the bottom of your monitor screen. "Found New Hardware", and perhaps another one, "Found Microtek scanner"

    Should you need any additional help with this, please come back, and post it in a comment.

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