Question about Microsoft Xbox 360 Console

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Not reading any discs

On the Xbox 360 dashboard, there's a long button the shape of an Xbox 360 disc tray on which you can press "open tray", or "play game". I put in an Xbox 360 disc and the bar button reads "reading". After a few seconds in which there is no sound from the laser, the bar button reads "open tray" again.

Is this a problem with my laser; does it need replacing?
I would appreciate it if anyone would help...

Thanks.

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  • 10 more comments 
  • Anonymous Jan 13, 2008

    when i put the disc in my xbox360 .it wont play the disc any suggestions as to whats the problem is

  • Anonymous Oct 20, 2008

    my xbox 360 wont read discs

  • wcharjo Oct 20, 2008

    WONT PLAY ANY OF MY 360 GAMES TRAY KEEPS OPENING KEEPS READING UNPLAYABLE DISC CANT HEAR IT START UP TO PLAY DISC

  • Troop5440 Oct 21, 2008

    the bar on the bottom is the dash board is saying "unplayable disk"and i tried 4 games with no scratches and its telling me the same thing

  • Anonymous Dec 11, 2008

    it takes up to 2 hours getting it to read i just keep having to remove the hardrive then try it

  • deejaysyn Jan 03, 2009

    i have been playing for at least a year now on rainbow 6 vegas 2, the disk is scratched, tho it was working, but then around a couple of weeks ago the disk was not registering..all it was saying was Reading, there was some weird noise from the laser, then reverted back to Open Tray...so i went out and bought the same game again, brand new, tho it is still doing the same thing, not reading the disk.I have recently bought Fallout 3 and the disk reads fine, but this has more scratches than my rainbow game!What the hell is going on??

  • Anonymous Jan 04, 2009

    I turn my 360 on, I put the disk in, I close the tray and it makes weird noises and just says "Reading" without ever going to the game!

  • Anonymous Feb 21, 2009

    my xbox would do the same thing with all my games. it used to play discs after opening and closing the tray about 15 times but now it just says "open tray" after trying to read the disc

  • munchkin_may Feb 21, 2009

    Left xbox 360 on all night, wont read discs now.

  • Chris Harris Sep 06, 2012

    im gonna punch my xbox in the ******* face

  • Anonymous Mar 16, 2014

    the laser disc reader won't move when trying to read a disc

  • Anonymous Mar 20, 2014

    my xbox tray wouldn't coase so I had to open it and fix it now my games wont load

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My xbox is not reading discs. please help.

Posted on Oct 03, 2008

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  • Level 1:

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Here's a link to get another free xbox. I did it yesterday.

http://www.xbox.com/en-US/support/?WT.svl=nav

Posted on Jan 14, 2008

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Yes when I try to open the Xbox 360 disc tray the power button in the center flashes as if the disc tray is opening, but doesnt open. it flashes even when i havnt pressed a button for it to open the d


Try turning off the 360 then turning the xbox on its side, turn the machine back on holding the eject button and the power button together for about 30 secs then the machine should function normally

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Tray won't close


Use the following steps to close the disc tray on an original Xbox 360 console.
Step 1: Remove the disc from the tray Step 2: Make sure the faceplate is on correctly
The faceplate is the plastic piece on the front of your console.
  • Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
  • If you find that the faceplate is the problem, please contact Xbox Support to order a replacement faceplate.
If this does not resolve your issue, please try step 3. Step 3: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray successfully closes, open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.
Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.
If your disc drive still will not close, please try step 4. Step 4: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox 360 console.If your disc drive still will not close, you need to have your console repaired.
  3. Step 5: Request a repair If the disc tray still won't close properly, your Xbox 360 console needs to be repaired.


Xbox 360 S consoleUse the following steps to close the disc tray on an Xbox 360 S console. Step 1: Remove disc from the trayIf there is a disc in the disc tray, remove the disc. Step 2: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray closes successfully, open the tray and insert a disc. Now, try opening and closing the tray with a disc in the tray.

Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.

stickerdisc.jpg

If the disc tray still will not close, please try step 3. Step 3: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox S 360 console.

If the disc tray still will not close, you need to have your console repaired. Step 4: Request a repairIf the disc tray will not close, you need to have your console repaired.

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Games will not load on xbox 360


Hello,

If once you put a game in the disc tray but it is does not load, you still have the dashborad on the screen or its just says "Reading" then "Open tray". You'll need to check first that you didn't set your Xbox 360 to boot to the dashboard.
To check this turn on the Xbox 360 with no discs in the disc tray. Go to the System section then Console Settings then Start up make sure it's set to Disc not Dashborad.
If you select disc the Xbox 360 will play the disc when you turn it on. But if you select dashboard the Xbox 360 will stay on the dashboard when you turn it on.

If you did so and still not loading, try another thing. Make sure this issue isn't with this disc only. Try some other discs and DVDs if you have to make sure is it an issue with this disc specifically and by then you'll need to get another disc or it's the console itself.
You'll need also to make sure that your Xbox 360 is not overheating and it's in a well ventilated place.
Check that the date and time are set correctly. To check this go on the System section then Console Settings then Clock then Date and Time. If it's not set to the correct date and time, set them correctly.
The last step to try is to unplug the Hard Drive and try some discs without the Hard Drive attached just to test is it the Hard Drive or the Xbox 360 itself faulty. If you did so and it worked without the Hard Drive, it would be obvious that it is the Hard Drive's issue.

Take care.


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First some basic steps to troubleshooting

1) Restart your console.
2) Check for loose cables.
3) Pull out all the cables, and get them back in.
4) Take out the hard-drive, and put it back in. Repeat this 4 times.

Try to use several similar Xbox 360-compatible discs in the console to determine whether the disc that you are using is causing the problem. To test whether the problem is caused by a specific disc, use a disc of the same type, such as a game disc, DVD movie, or music CD. If the problem does not occur when you use other discs, that specific disc might be the cause of the problem.

For disc-specific issues, check the disc for any visible signs of damage or dirt. Hold the disc by the edges without touching the top or bottom surfaces with your fingers. Clean the disc by using a soft cloth. Lightly wipe from the center outwards. Do not use solvents or chemicals to clean the disc.

If you suspect that the Xbox 360 device could be causing the problem you can follow these steps

1. If you have access to another Xbox 360 console, try to play the disc on the other console. Or, if the disc is a CD or a DVD, try to play the disc on another device, such as a CD player, a DVD player, or a computer that is equipped to play CDs or DVDs.

2. If you have an Xbox 360 Hard Drive (HDD) or Memory Unit (MU) attached to the console, turn off the console, and remove the HDD and any attached MU. Then, turn on your console, and try the disc again. If this seems to resolve the problem, turn off your console, reattach the HDD and MU, and then delete any saved games for the game that is causing problems.

If this does not resolve the problem but removing the hard disk does, clear the hard disk drive cache

To clear the cache, follow these steps:

1. Move to the System Settings section of the Xbox 360 dashboard.
2. Select Memory.

Highlight a storage device.Do not press the A button, Press the Y button to view the Device Options screen, Select Clear System Cache, and then select Yes to clear the cache.

I presume you do not have a hacked version of Xbox 360 because this problem is prevalent with Xbox 360 dvd drives which are hacked also if the above steps do not resolve your issue, please send your Xbox 360 to Repairs, call up MS support and check for the charges of Repairs in case your Xbox is not covered under warranty.

Let me know of this helped and please do take time to rate my solution

Happy Gaming, Happy Holidays

Regards
KreativeGeek

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Whenever you need help with your Xbox or Xbox 360 accessories, allways check out Xbox Customer Support

The answer to your question is quite long, so here's a link.

Xbox 360 disc tray help

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Place a data CD-R or CD-RW containing MP3 and/or WMA media on the disc tray with the label facing up (to the right if the console is vertical).

Press the eject button (or select Close Tray from any area of the Xbox Dashboard) to close the disc tray.
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