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It looks like the Cover 45019 attaches to the faucet body I would brush some vinegar on/in any openings around this part for several minutes then heat the cover by pouring hot water over it after that use a Strap Wrench to try to turn the cover anti clockwise. It may take a few tries to dislodge the corrosion before it will release. Repeat with Valve 3699 and a wrench.
There are websites that give instructions for disassembling the Franke faucets. Also, some have a valve cartridge ($20-50) that can be replaced (you take the handle off, the catridge is inside)/
One of the greatest things about Franke Faucets is that they have a lifetime guarantee. If you recently changed the waterlines in the home then more than likely when the water was turned back on or lines pressurized the settlement in the water main (Outside of your home) was activated and clogged the aerator. Most aerators simply turn counter clockwise (With the water off) after remooving the aerator simply clean and dislodge any particles in another sink. As for the pull out, some models have an inline screen located between the hose and the faucet handle. Simpy remove the handheld faucet (With the water off) and clean the screen.
Look at the clutter under the sink. Is the hose tangled or caught on something? There should be a weight clamped to the hose to make it fall back into place. This weight minght have slid down the hose.
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