My machine is fairly new, have only used it a couple of times to fax, I tried to fax some papers last night and the screen says see troubleshooting and maintenance manual and won't let me fax and also when doing copies it just prints a black piece of paper out. HELP
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Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.
You might have a job stuck in memory. Message window should say 00%.
press Function key
press 7 key
press monitor key slowly 4 times
press * key
press 6 key
scroll down to ALL JOB CLEAR
wait for reboot
Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
If the copy look good, try a test fax to someone, and call them for confirmation.
If this doesn't fix the problem, then I suspect the exposure lamp unit has failed.
You could try opening the feeder and clean the gray rollers with mentholated spirits and see how that helps as it just maybe the rollers are slipping slightly.
Once you have done the above take out all of the paper from the back feed and using one sheet blot the leading edge with some spirit and place back into the machine (The back of it) then try coping something there will be a paper jam and do this a couple of times. Once you have done this wipe the area dry put new paper in and then try doing a copy and the paper should feed perfectly now and the test will come when fax comes in.
Here's a trick that I used on the Canon thermal transfer years ago. First take out the thermal transfer unit and roll up the black transfer sheet to the begining of the lost fax. Then reload the paper. Next get a solid black original equal and make a copy. The result you should get a negative copy of the lost fax. Repeat this step until all the faxes are recovered..