Question about HP Photosmart C5180 All-In-One InkJet Printer

4 Answers

Hp c5180 printer

I've just replaced black cartridge and now the printer will not print a black and white document. It appears on the printer screen that the black cartridge is not highlighted like it is not being recognized.

I have no prompts from the printer which tell me there is a conflict or a problem. I have rebooted both printer and desk-top and still no go on the printing.

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  • 3 more comments 
  • cariboujuno Jan 27, 2008

    Nothing prints from PC or scanner except non-standard mathematics fonts. We followed the steps in the HP solution but nothing changed.

  • Spikester Feb 02, 2008

    Brand new, HP original black cartridge is failing to print, whilst all others print perfectly. Have "cleaned" at least four times - all at deep level; tried power off, removal of cartridges, two minute wait and replace to no effect.




    Started the day after the warranty ended!

  • Badgie Feb 14, 2008

    I've just replaced black cartridge and now the printer will not print a black and white document. It appears on the printer screen that the black cartridge is not highlighted like it is not being recognized.

    I have no prompts from the printer which tell me there is a conflict or a problem. I have rebooted both printer and desk-top and still no go on theprinting.





    Same problem as above user - I am at whit's end.

  • MedEd Apr 09, 2008

    Same problem. Nothing works so far.

  • Joel232 May 02, 2008

    My HP C5180 stopped printing black even though there was a little bit of ink left in the cartridge. I put a brand new HP black cartridge in. The ink gague display shows that it is full. However, it WILL NOT print black. I've tried cleaning the printhead and aligning the printer (failure message). I've turned off, unplugged, removed cartridges, waited 2 minutes, and reversed that process - still no black ink!



    Any suggestions?

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4 Answers

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  • Master
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  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Posted on Jan 24, 2008

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I suggest you verify the permanent built-in PRINTHEAD performance (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit the Inkjet411 HP02 system support page which includes videos of everything mentioned below and then some: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 25, 2013

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By a new printer it is toast and HP has no solution and the ones noted above are ridiculous.

Posted on Nov 03, 2011

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After long being plagued by similar symptoms I've found the problem that caused my similar occasional inability to print black and white:
*******************
The C5180 (or the print cartridges it uses) is EXTREMELY sensitive to how well balanced the printer is.
*******************
If the printer is tilted even slightly off of a totally level surface, it has trouble siphoning ink from the black cartridge. The table on which my C5180 was placed wobbled enough that it would sometimes be unable to print. If you're having this problem, double check your table is level or put the printer on the floor and see if you notice any improvement. Good luck!

Posted on Feb 26, 2008

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