Question about HP Photosmart C5180 All-In-One InkJet Printer
I've just replaced black cartridge and now the printer will not print a black and white document. It appears on the printer screen that the black cartridge is not highlighted like it is not being recognized.
I have no prompts from the printer which tell me there is a conflict or a problem. I have rebooted both printer and desk-top and still no go on the printing.
Posted on Jan 24, 2008
you verify the permanent built-in PRINTHEAD performance (either one of the procedures below applies to all
printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please
visit the Inkjet411 HP02 system support page which includes videos of everything
mentioned below and then some: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com
Posted on Jul 25, 2013
By a new printer it is toast and HP has no solution and the ones noted above are ridiculous.
Posted on Nov 03, 2011
After long being plagued by similar symptoms I've found the problem that caused my similar occasional inability to print black and white:
The C5180 (or the print cartridges it uses) is EXTREMELY sensitive to how well balanced the printer is.
If the printer is tilted even slightly off of a totally level surface, it has trouble siphoning ink from the black cartridge. The table on which my C5180 was placed wobbled enough that it would sometimes be unable to print. If you're having this problem, double check your table is level or put the printer on the floor and see if you notice any improvement. Good luck!
Posted on Feb 26, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
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