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Start up my computer was suddenly turned off and when I went back to start it up again it will go to the screen that ask you to restore to latest good start up or go to safe mode...problem is that when you do one or the other the computer just restarts and does the same thing again. I do not have any back ups (stupid) and I kinda would like to at least get some of the data before I have to do a full restore thank you for your time

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  • Lizzard46 Jan 14, 2008

    The only disk I have for this computer is "HP Media Center PC Supplemental Recovery Disc" and the 2 disk "System Recovery" with I guess would be my o/s correct?

  • ohiotom May 11, 2010

    Do you have your operating system installation disk? Is it XP? If so, you might want to try a Repair Installation. This will not wipe out any of your files or programs. Here's a website that will walk you through the steps:



    http://www.michaelstevenstech.com/XPrepa...



    You might also see if you can boot into the BIOS and perform a "Reset to Defaults".

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Yes and no. The System recovery disk might just be an image of the hard drive as it was when you bought it. You might want to check HP documentation to see what that disk is. I'll try to do the same, but I'm out of town for work now and it's hard to find time to help.

Posted on Jan 15, 2008

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There may be several reasons as to why your puter is doing this. lets do some basic checks to try to get past this safe startup and into a regular startup.

1. ensure your power supply is good. many times a brown out or surge may cause a default as you have. this is done by doing common sense things as ensuring the power cord is completely plugged in at the power supply and into the back of the unit. (a simple loose connection will kick up this window u mentioned). ensure all connections to your cpu unit are secure as well as the wall power supply if you have a ups take it off line....for this

2. if you are able disassemble the unit (cpu) and ensure all cards are properly seated or if you in the recent past have installed a new item (video card, memory, or ect) you can reseat it or remove it. also. take necessary precautions.

3. software- if all the above items dont do it for you. your issue may be software. as mentioned above you can do a soft reset. first set the bios to default. if problem isnt fixed go to windows xp bios for the soft reset. this will attempt to repair drivers ect on windows and usually dosent affect files.

4. hard reset- this will erase all data currently on ur system. hard decision but you can do it. do you have dual hard disk drive. c and a D or other letter identifes second drive. this probably the last resort you want to take especially if you want old files. keep in mine however there are programs out there that will scan your hard drives for old files and they can sometimes be recovered. do the homework..on someone elses computer...bad joke.

anyway this is a simple approach and i hope your experience with ends up as a good one.

good luck
K.

Posted on Jan 14, 2008

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