Question about LG CHOCOLATE VX8500 Cellular Phone

1 Answer

Verizon LG CHOCOLATE Phone

My LG Chocolate Phone has a white screen displayed. is there any way to reset the phone?

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  • 21 more comments 
  • Anonymous Jan 14, 2008

    I have the same problem, just glows white

  • m388 Jan 29, 2008

    Same problem here, whole white screen that flickers once in a while...

  • jjvillanueva Feb 03, 2008

    Same thing, white screen!!!!! Let me know if anyone figures this out!

  • lola333 Feb 13, 2008

    I have this problem too! This phone is awful!!!

  • Anonymous Feb 22, 2008

    the screen just turned white?? help me

  • booger brain Feb 22, 2008

    screen is white

  • Lexieade Mar 05, 2008

    screen started to freeze then went white. this is the 3rd time this has happened to me. And since I cant afford a new phone, it'll be my 4th chocolate in 1 year. This phone sucks.

  • Anonymous Mar 25, 2008

    First a big scratch appeared on the screen out of nowhere. then the screen turned white. Now none of the buttons (touch sensitive or regular) work. I can't use my phone at all.

  • Anonymous Apr 27, 2008

    my phone has a white light on all the time , dont know about the screen its just white

  • Bethenny Jun 03, 2008

    my chocolate has a white screen all the time. No matter what i do the screen continues being white.

  • Lex23 Jun 03, 2008

    i have the same problem i did nothing to it and its a white screen.. i have no idea what to do with it and im pissed because i cant do anything but call people that i have numbers for? any idea how to fix it?

  • AMiiDiiNG Aug 10, 2008

    I was on the phone for 2 hours and then it had no battery so it turned off. So i got my charger to charge it, and then the screen turned white and then after the verizon wireless symbol came up but then turned black and keeps repeating that pattern without stopping. And this is my 4th chocolate phone so i can't get another one unless its free.

  • KRUNKkaitlyn Sep 13, 2008

    mine turns black the the verizon wireless symbol then goes black again.
    and keeps repeating it.
    it's been doing that for days now.
    any help?
    i hate this phone.

  • Anonymous Sep 20, 2008

    i was charging it while it was on. then it turned white and it still turns off and on but i can't see anything.

  • Anonymous Oct 19, 2008

    I have the same problem, my phone has a white screen.

  • Anonymous Nov 09, 2008

    This phone really is a P.O.S phone. Im on my 3rd one in under a month because i keep getting the white screen or the verizon screen flashes on and off nonstop. So today i went to verizon store to have them switch it out and they told me i had to go through the insurance company now and they would overnight the same P.O.S phone for $100. I wanted to laugh in the guys face. If anyone would ask me my opinion on this phone i would tell them not to waste their $ and just buy a phone and i-pod or some music device.

  • Anonymous Nov 09, 2008

    replacing my phone for the second & third time, & having those incidents be within a month of one another just makes me want to jump off a cliff. i hate this phone. i'd rather have a huge 80's one the size of a suitcase than this phone.

  • Anonymous Nov 14, 2008

    I didn't drop my phone, get it wet, or do any damage. I have had this phone for a year. It was fine this morning, I turned it off while at work & when I turned it back on it was a white screen. The only way to turn my phone off is to take the battery off. I cannot use my phone at all now.

  • Anonymous Nov 22, 2008

    First the numbers all stopped working, then the buttons stopped. My husband plugged it in to charge and when he unplugged it the screen went all white and nothing has worked since. It still rings when people call though.. HELPFUL!

  • Anonymous Dec 24, 2008

    I hate chocolate's, mine just recently got this white screen of death. I'm freaking out.

  • Anonymous Mar 23, 2009

    my lg chocolate vx500 keeps going black and i have to turn it off and back on again but it keeps doing it over and over someone please help...



  • Anonymous Apr 04, 2009

    white screen on my chocolate

  • booger brain May 11, 2010

    screen is white

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  • Master
  • 7,752 Answers

Okay all of you take the phone to a mobile service center and have the flexcable replaced, this will correct the white screen issues.

Posted on Feb 28, 2008

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If it's a verizon phone I would just take it into the retail store and ask them to reset the phone.

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    The LG Chocolate mobile phone by Life's Good (LG) is used through Verizon cellular phone service. The Chocolate, also known by the model number VX8500, comes in a variety of colors and includes features such as a camera and a music player. The phone can be reset to factory default settings.
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Jul 27, 2009 | LG CHOCOLATE VX8500 Cellular Phone

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My lg chocolate phone turn on and lit white screen on..nothing el


The white screen is most often caused by a defective "flex cable" (Connects the keypad section to the display section). When this happened to my girlfriends VX 8500 I found a new cable on eBay for $10 (came with screwdriver and opening tool) and replaced the cable and the issue was resolved. Hope this helps

Jan 08, 2009 | LG CHOCOLATE VX8500 Cellular Phone

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Touchpad unlock


im not sure what your problem is , I think your saying your touchpad is locked and your screen is white so you cant get it unlocked correct....its either if you hold star in or its the pund sign in and it unlocks the key pad worse case take the battery out and put it back in..... but i work for verizon and you can take that phone in and they will swap it out for you just tell them you didnt do anything physicial to it damage wise and be nice to them because that was a defest on the original chocolate..

Thanks,
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Jan 08, 2009 | LG CHOCOLATE VX8500 Cellular Phone

1 Answer

3rd chocolate same problems!


After the 3rd phone, they let you switch phones. Chocolates are GARBAGE. 

Jul 20, 2008 | LG CHOCOLATE VX8500 Cellular Phone

2 Answers

White screen!!!!!!!


mine did this a few weeks ago. there's no solution; you need a new phone. if you talk to verizon they'll send you a new one for free; they sent me the new chocolate !! if they wanna make you pay the fifty dollars; tell them to google "lg chocolate white screen"...it worked for me :D

Jul 15, 2008 | LG CHOCOLATE VX8500 Cellular Phone

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Lg chocolate vx8500


Take out the battery and put it back in. That is a 'soft' reset

Jul 14, 2008 | LG CHOCOLATE VX8500 Cellular Phone

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LG CHOCOLATE VX8500 Cellular.(verizon)


There's no way for you to fix the issue, but Verizon can replace the phone for you if you go into any Verizon store with a tech department.

If the phone is less than a year old (or you have extended warranty or the $5.99 insurance) then they should be able to replace it at no cost assuming the phone isn't showing any signs of serious physical damage.

If the phone is older than one year and you don't have extended warranty/insurance then they will still replace the phone but usually for a $50 fee.

Now the tricky part - watch your phone carefully. If the display is a solid white, plays sounds, receives calls/texts, etc then the techs at Verizon should be able to get your data off of it. However if the display shows all white then blinks black and goes white again, then you have a software crash and your data is lost :(

May 06, 2008 | LG CHOCOLATE VX8500 Cellular Phone

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LG Strawberry Chocolate


Bring it to a verizon wireless corporate store ...if your under warranty and nothing is physically broken then MIGHT be able to replace it for free.

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