Question about HP Photosmart Pro B8350 InkJet Printer

6 Answers

HP Photosmart B8350 Printing problems

Essentially my B8350's will not print at all if I have alterred the print preferences in any way.

I identified this after I had installed the print driver and set up the printer. A test page was printed and an allignment page was printed no problem. I was able to print a word document in the default settings however, when I tried alterring the print preferences to change the print quality the document failed to print at all.

When this happens a print job appears momentarily on the PC, the printer's power light flashes in acknowledgement and the printer whirs in preparation to take the paper, but then the print job disappears and the printer's power light stops flashing as if it has carried out the print job.

I have 2 of these printers and it occurs on both, I have downloaded the print driver direct from HP as well as using the discs provided on many an occasion, I have had windows removed from the PC and reloaded and have tried this on a total of 3 separate PC's but the problems still occurs.

HP are as much use as a chocolate teapot and have not resolved the issue. I beleive I need a patch to repair the driver as I have confirmed it is not the PC, it is unlikely to be the printer itself as the printers were bought on different occasions (not the same batch) and all other steps have been taken to diagnose. Also, my first B8350 did print no problem for a while!

Apart from this I can only assume I am doing something wrong but it is so simple, I can't see what!

I hope someone out there can give me a solution as I am at the end of my tether!!!!!

Thanks in anticipation

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  • 3 more comments 
  • Frances Salyers Mar 30, 2008

    I have the same problem when I cahange the size of prints or anything then it blinks a second then nothing now I tried reinstalling it to help but now I cant reinstall please help

  • Frances Salyers Apr 11, 2008

    I have the same problem I have chatted with hp twice but no good .Sometimes I can reinstall and print maybe one time then thats it.I was like you it printed fine for a while.please help someone

  • Anonymous Jul 14, 2008

    Exactly the same problem, exactly as you describe using two different machine. Tried the fix offered by HP, it worked once and then failed after that. Have been the phone with HP forever trying to solve this.

    I agree it is a driver problem, not a PC or printer hardware problem.

  • kgran Jul 21, 2008

    I have had the exact problem with my printer. I hired a professional to fix the problem after an HP representative said it was a spool problem. My computer guy said it was not a spool problem, but a driver problem. He fixed the problem and $90.00 later I was on my way. I printed scrapbooking pages and photos for three days. On the fourth day I tried printing a word document and my printer is broken again. I'm tossing this printer out, and my new printer will not be an HP!

  • Anonymous Jan 16, 2009

    I have the same problem on one of my computers. One prints fine and the other only prints the draft prints. I have also reloaded the software and connot seem to get the answer either.

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6 Answers

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I have the exact same problem in the UK. They fixed it once via altering some settings in Windows and now the problem is back. I believe its caused by Windows updates. I really wish I could remember what they told me to do last time.

Posted on May 28, 2008

  • hissinsid Jun 01, 2008

    Job sorted that is the solution I was looking for (it is indeed the XPS updates that casue the problem).

    Thanks

    Hissinsid


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I have the exact problem and tried the same solutions with the same results. HP even replaced the unit twice. Now I am trying to get HP to exchange it for a different printer that works.
Good luck.

Posted on Jul 07, 2008

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Windows Vista Problems Issue Print jobs are collected in the print queue and do not print. This occurs on printers connected to the computer with a Universal Serial Bus (USB) cable. Solution: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00843712&product=2512439&dlc=en&printable=yes&encodeUrl=true& I am currently not operating vista so cannot confirm how helpful this will be for vista users. If it is of any use please rate or comment for other visitors to fixya.com

Posted on Jun 02, 2008

Cause:
The issue occurs when microsoft XPS document writer is loaded on a computer before or after the product is installed. The XPS document writer updates the Unidrv.dll and the Unidrvui.dll files from version 0.3.1296.4 to 0.3.6000.16438. The product will then no longer print in the best mode or maximum dpi modes.

Solution:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01326849&dlc=en&product=2512439&rule=9886&lang=en&printable=yes&encodeUrl=true&

Print out the instructions and follow them. Has completely resolved my situation ever time Windows XP has updated the XPS document reader.

Posted on May 31, 2008

HP have now, reluctantly admitted it is a fault with the printer (known), take it back to the retailer and get your money back!!!!!

Posted on Apr 12, 2008

  • Level 1:

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The only way I can reinstall is by hooking the cord to it I cant by the cd and sometimes I cant get it to with the usb cord I need help to

Posted on Apr 11, 2008

  • Frances Salyers May 30, 2008

    If I use this printer with my laptop with windows xp I have no problem so far but I cannot get it to work with th upgrade to vista .Vista seems to be the problem.So what do we do now.please help

  • Frances Salyers May 30, 2008

    it is the vista program. it will work with my laptop with xp.please help use get a fix for vista

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