Question about Philips SPC 900NC Webcam

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Philips spc900nc & Paperport 11 conflict

Using the philips spc900nc webcam and paperport 11 doesn't work - the conflict stops the paperport function identifying any scanners - so no scanning is possible - via paperport anyway.

If you uninstall the SPC900nc software all is well. Suggested solution from Nuance - to move the philips drivers away from the twain_32 folder doesn't work. Have also tried stopping philips processes opening up at start up via MSCONFIG eg phibtn.exe & tray900.exe.

My current workaround is impractical at it involves uninstalling the Philips stuff when I want to scan - a pain. ANy suggestion very mauch appreciated. thank you.

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  • robmar0se Feb 22, 2008

    Thank you for yr help, unfortunately the Philips reply to the problem is that they recognise their is a conflict but as the problem is in paperport they are unable to help.



    Nuance have actually asked for a copy of the Philips driver so thay can look at it. No reply from them at the mo.



    It is always difficult when one piece of software doesn't work with another - however on balance as the philips software works well with everything else, and as it is the Nuance software that isn't working (and also doesn't work with Sony kit), it is upto Nuance to do something.

  • Anonymous Mar 02, 2008

    no cd

  • brgedwards Aug 06, 2008

    I have exactly the same problem!

  • Anonymous Dec 17, 2008

    I have tried everything I can think of, but I have to uninstall the camera, and clear out all related files to use a scanner. Scansoft has been no help.

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That was a lousy suggestion that Nuance gave you. The operating system doesn't care where on the hard drive the information is or how close to another folder one specific bit ( bytes ) is. If it were me I would let them know that too
Just checked with Phillips and there 4 different models of your webcam all ending with a /xx after the ' spc900nc '...
check on http://www.support.philips.com/support/html/index_gb_en.html#../~scripts/xsltransformsearch.asp?url=http://www.sms.philips.com/catalogue/list?sid=SMS||type=CONSUMER||locale=gb_en||mode=prod_text||item=spc900nc||page=1||show=50&xsl=search_result.xsl to get latest information or drivers concerning your webcam. They will also answer questions about support. You will have to type your webcam info into the box in the top middle of the screen.

Posted on Feb 22, 2008

  • Ravel Lively
    Ravel Lively Feb 22, 2008

    The fact that Nuance asked for the Phillips driver is at least a start in the right direction. Now the long wait until anything is done about it.. I would keep them on their toes every couple of weeks or so just to let them know you and your issue still exist.

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