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which model u have specify u r acer model..then install the driver cd provided by acer.insert the cd into u drive hen right click on cd icon in my computer.in the menu popup click on open option.it will shown all the contents of the cd.in this there a folder like SW1 OR SW2 IN SW1 folder there ccd foldr opn the folder install driver and the applicatio for cam.then restart the pc.i think its will work