Question about Apple MacBook Pro Notebook

4 Answers

DVD write fails

I'm having problems writing DVDs on my MacBook Pro (15", 2GHZ) I get an error code from Popcorn: Sense Key = HARDWARE ERROR, Sense Code = 0x03, and from Apple Hardware Test: 4SNS/1/40000000:TCOP. Are they related? What's to be done?

Posted by on

  • Frank Manuel
    Frank Manuel Jan 14, 2008

    Popcorn now gives me two errors: 0x03 and 0x07. Next?

  • Frank Manuel
    Frank Manuel Mar 01, 2009

    I bought an external burner and it works fine. I also bought a cleaner and, much to my embarrassment, it fixed the internal burner problem, too. I'm applying for a job as village idiot.

×

Ad

4 Answers

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

I got the same problem. The mac internal drive is very choosy about types of disks. Options are - try splashing out a bit more on disks or as LeonAzul suggests go for an external burner. I bought a big batch of cheap discs which only work with an external burner. More expensive jobs are fine with the internal one.



Posted on Feb 28, 2009

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

Please try using an external burner. If successful, this will verify that the problem is indeed the hardware, and the simplest solution is to replace the drive--I would not suggest attempting LASER or pickup calibration in the field. Obviously replacement under warranty would be ideal, yet I'll check back to suggest DIY resources if you ask. Otherwise, check with Roxio to see if there is a software update that addresses this problem. [aside] A PRAM reset is only slightly more desperate than a 'permissions repair' as a solution to a problem ;) [/aside]

Posted on Feb 13, 2008

Ad

I mean "what do I try next?". Surely no need for insults here. I, too am looking for information. I'm in China where I have no hope of explaining my problem to a Chinese techie.

Posted on Jan 15, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 382 Answers

Restart your computer, when computer chimes during restart, press and HOLD these keys: "Apple+Option+P+R". Continue to hold all four keys and wait for the computer to chime three more times, there is a small interval between each chime as it is resetting the video memory and something else.

After the 3rd chime, you can release the keys and start up as normal, test your DVD burner again and see if it's working.

If you are still having problems I suggest you then test the drive with Verbatim or Apple media. It very well could be that the drive's firmware doesn't support the brand of media you are using.

You can see user reports about your media by inserting a blank DVD and choosing Disc Info from the Recorder menu in Popcorn/Toast. In the window that appears there is a link that takes you to a videohelp.com site where people submit user comments about different brands of media.

If you insert a disc, and here it make a "churning " type sound, it machine may be calibrating the laser. YOur computer may also be under the APPLECARE warranty. If have attempted to fully troubleshoot the issue to no avail, your machine may be eligible for a replacement.



I know it might sound a bit wierd, but stranger solutions have solved problems ... please keep us updated with your progress..

Posted on Jan 13, 2008

  • Keith Seekwhensir
    Keith Seekwhensir Jan 14, 2008

    What do you mean next? I am trying to gather information from you, but based on your rating you care not for my time. Go cash in your Applecare.

    bye

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Brand new apple dvd drive will not accept dvd


The DVD works by just pushing it in far enough till you get resistance, then the drive pulls the DVD in by itself. If after it pulls the DVD in, it just ejects it, The DVD drive thinks you are using an incompatible disk.

You can also try resetting the SMC.
This is how to reset SMC on most modern Mac laptops:

Shutdown your MacBook Air / MacBook Pro
Connect the power adapter to your Mac
On the MacBook/Pro's keyboard, hold down the Shift+Control+Option keys and the Power button at the same time
Release all keys and the power button at the same time
Boot your Mac as usual

Here's the key sequence to hold down:

Reset the SMC of a MacBook Air or Retina MacBook Pro

Do keep in mind that by resetting the SMC you will lose power specific settings, like the time it takes to sleep a Mac and other customizations to power settings. No big deal, but if you have made many changes to your hardware behavior you will want to adjust stuff like sleep behavior again.
Reset SMC of an iMac, Mac Pro, Mac Mini

Resetting SMC is different for non-portable Macs:

Shut down your Mac
Disconnect the power cord
Press and hold the Mac's power button for 5 seconds
Release the button
Reattach the power cables and boot the Mac as usual

Reset the SMC of a MacBook or MacBook Pro's with detachable batteries

sad mac reset the smc Older MacBook laptops with a removable battery can reset SMC with the following approach:

Shutdown the MacBook/Pro and remove the battery
Disconnect the power adapter, hold the Power Key for 10 seconds
Release the power key and reconnect your battery and power adapter
Turn your Mac on
Let boot as usual

Hopefully that will clear up your problems, if not it might be worth a visit to the Apple Store or a certified repair center.

Happy New Year,
Kerry

Jan 24, 2014 | Apple MacBook PC Notebook

1 Answer

I get an error message in Toast. On my MacBook Pro the message reads 'Sense Key = MEDIUM ERROR' and 'Sense code = 0x73, 0x03'. Is this a dirty lens?


It can be dirty lens/ drying laser or glitch in software.. Clean your lens, check for laser adn reinstall drivers for toast. If still does not work then provided me your os version, toaster brand - hardware and software name.

Jul 05, 2010 | Apple MacBook Pro Laptop Computer with...

1 Answer

My mac keeps ejecting any dvd i put in?


Because this could go in the way of a hardware issue or be an issue with the types of DVDs you are using (even legal and commercial copies), so I have three procedures below, I would suggest you try, in order to resolve your Macbook issue with auto-ejecting DVDs.

Procedure #1
-PRAM RESET-
The Parameter RAM Reset is a good troubleshooting process for working with various functions including refresh rate, screen resolutions, and DVD region issues to name a few.

Steps:
• First, shut your Macbook down properly
• Once your Mac is shutdown, locate the following keys on the keyboard:
Command, Option, P, and R.

You will need to hold those keys down simultaneously .

• Now turn on the Macbook.
• Press and hold the Command-Option-P-R keys.

• You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the start up sound for the third time.
• Release the keys and allow the Macbook to start up.
Run the next procedure (below) from within your Mac OS X Desktop.
------------------------------------------------------------------------
font.f1 {font: 13.0px Myriad Pro} Procedure # 2

-RUN DISK UTILITY -

Go to Finder Menu bar
• Click Go > Utilities > Disk Utility and open up Disk Utility app.
• Click on Macintosh HD volume (or on the name you have changed this volume to.)
• Select "Repair Disk Permissions"
**Let Disk Utility run this repair permissions until completion

Once Disk Utility is complete and there are no errors in red in the completion summary, quit Disk Utility.

Proceed to the last procedure.
------------------------------------------------------------------------
Procedure #3:
Check this Apple support page for Macbooks and make sure your Macbook is update on its firmware and SMC updates:
Apple Macbook Support page
------------------------------------------------------------------
•Now try a few types of DVDs, commercial, burned and blank DVDs and if you have different brands of blank DVDs make sure to try them as well.
------------------------------------------------------------------------
Apple has done it best, by providing a great support page, that I would like to provide you as a final troubleshooting support option:

Apple Support Link:
Troubleshooting the slot load optical disc drive
You have your work cut out for you, but not to worry, follow these procedures listed in this post and in the links I have provided and you will have an answer as to if the issue with the DVDs auto-eject from your Macbook, is a hardware, software or DVD disc issue.

Regards,

-Mactechtrainer

Jan 31, 2010 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Cannot write cd/dvds.


The Super Drive needs to be replaced. This error cannot be fixed with software.
If it's still under warranty simply take to an Apple Store, Apple Authorized Service Provider, or contact Apple at 1-800-APL-CARE (1-800-275-2273) or contact an Apple Expert at http://www.apple.com/support/expert/
-=/ Daft Tech /=-

Oct 22, 2009 | Apple MacBook Pro Notebook

1 Answer

MACBOOK PRO SuperDrive Reads somes Recorded DVDs fine but some appear as empty while in other mas are fine


some pioneer dvd models have firmware upgrades to solve problems with some DVD brands - check your model and visit the pioneer components website - I have a DVD reader which worked better after the firmware upgrade - try this site http://esupport.sony.com/US/perl/swu-download.pl?mdl=PCVRZ44G&upd_id=1692&os_id=16

May 28, 2009 | Apple Genuine Pioneer "SuperDrive"...

2 Answers

Problem burning DVDs


This happened to me also. I fixed the problem by buying new DVD discs, sometimes the mac's rom doesnt like particular discs. Its a trial and error thing with which ones it will use. Make sure you are using the latest version of Roxio toast to burn with, also make sure your ROM is DVD-R.

If all this fails, it could be your writer in the rom. Try burning a CD, if that works it will be the above problems.

Try using discs with a GOLD BOTTOM, it seemed to work for me.

May 06, 2008 | Apple Power Mac G5 Desktop

1 Answer

TDK CD-RW Burner Sense Key Error


You may try this dvd creator for mac, I always use it to burn music and dvd, it works pretty well for me
http://macdvdcreator.mac-dvd.com

Mar 28, 2008 | Computers & Internet

1 Answer

DVD write problem and hardware test error code


I hope this works for you it did for me when I updated all my firmware.

http://docs.info.apple.com/article.html?artnum=88275

Jan 13, 2008 | Apple Power Mac G5 Desktop

Not finding what you are looking for?
Apple MacBook Pro Notebook Logo

236 people viewed this question

Ask a Question

Usually answered in minutes!

Top Apple Computers & Internet Experts

marty morrison
marty morrison

Level 2 Expert

26 Answers

Paul Carew

Level 3 Expert

3335 Answers

Martin Buck
Martin Buck

Level 2 Expert

86 Answers

Are you an Apple Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...