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DVD write fails

I'm having problems writing DVDs on my MacBook Pro (15", 2GHZ) I get an error code from Popcorn: Sense Key = HARDWARE ERROR, Sense Code = 0x03, and from Apple Hardware Test: 4SNS/1/40000000:TCOP. Are they related? What's to be done?

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Re: DVD write fails

I got the same problem. The mac internal drive is very choosy about types of disks. Options are - try splashing out a bit more on disks or as LeonAzul suggests go for an external burner. I bought a big batch of cheap discs which only work with an external burner. More expensive jobs are fine with the internal one.

Posted on Feb 28, 2009

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Re: DVD write fails

Please try using an external burner. If successful, this will verify that the problem is indeed the hardware, and the simplest solution is to replace the drive--I would not suggest attempting LASER or pickup calibration in the field. Obviously replacement under warranty would be ideal, yet I'll check back to suggest DIY resources if you ask. Otherwise, check with Roxio to see if there is a software update that addresses this problem. [aside] A PRAM reset is only slightly more desperate than a 'permissions repair' as a solution to a problem ;) [/aside]

Posted on Feb 13, 2008

Re: DVD write fails

I mean "what do I try next?". Surely no need for insults here. I, too am looking for information. I'm in China where I have no hope of explaining my problem to a Chinese techie.

Posted on Jan 15, 2008

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Re: DVD write fails

Restart your computer, when computer chimes during restart, press and HOLD these keys: "Apple+Option+P+R". Continue to hold all four keys and wait for the computer to chime three more times, there is a small interval between each chime as it is resetting the video memory and something else.

After the 3rd chime, you can release the keys and start up as normal, test your DVD burner again and see if it's working.

If you are still having problems I suggest you then test the drive with Verbatim or Apple media. It very well could be that the drive's firmware doesn't support the brand of media you are using.

You can see user reports about your media by inserting a blank DVD and choosing Disc Info from the Recorder menu in Popcorn/Toast. In the window that appears there is a link that takes you to a site where people submit user comments about different brands of media.

If you insert a disc, and here it make a "churning " type sound, it machine may be calibrating the laser. YOur computer may also be under the APPLECARE warranty. If have attempted to fully troubleshoot the issue to no avail, your machine may be eligible for a replacement.

I know it might sound a bit wierd, but stranger solutions have solved problems ... please keep us updated with your progress..

Posted on Jan 13, 2008

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You can also try resetting the SMC.
This is how to reset SMC on most modern Mac laptops:

Shutdown your MacBook Air / MacBook Pro
Connect the power adapter to your Mac
On the MacBook/Pro's keyboard, hold down the Shift+Control+Option keys and the Power button at the same time
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Here's the key sequence to hold down:

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Do keep in mind that by resetting the SMC you will lose power specific settings, like the time it takes to sleep a Mac and other customizations to power settings. No big deal, but if you have made many changes to your hardware behavior you will want to adjust stuff like sleep behavior again.
Reset SMC of an iMac, Mac Pro, Mac Mini

Resetting SMC is different for non-portable Macs:

Shut down your Mac
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Release the button
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Reset the SMC of a MacBook or MacBook Pro's with detachable batteries

sad mac reset the smc Older MacBook laptops with a removable battery can reset SMC with the following approach:

Shutdown the MacBook/Pro and remove the battery
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Release the power key and reconnect your battery and power adapter
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Hopefully that will clear up your problems, if not it might be worth a visit to the Apple Store or a certified repair center.

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Procedure #1
The Parameter RAM Reset is a good troubleshooting process for working with various functions including refresh rate, screen resolutions, and DVD region issues to name a few.

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You will need to hold those keys down simultaneously .

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• You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the start up sound for the third time.
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font.f1 {font: 13.0px Myriad Pro} Procedure # 2


Go to Finder Menu bar
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• Click on Macintosh HD volume (or on the name you have changed this volume to.)
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Once Disk Utility is complete and there are no errors in red in the completion summary, quit Disk Utility.

Proceed to the last procedure.
Procedure #3:
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•Now try a few types of DVDs, commercial, burned and blank DVDs and if you have different brands of blank DVDs make sure to try them as well.
Apple has done it best, by providing a great support page, that I would like to provide you as a final troubleshooting support option:

Apple Support Link:
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