Question about Office Equipment & Supplies

3 Answers

HP Driver Installation Problem "fatal error scan msi" + "error 1395"

I am trying to install the drivers for an HP networked printer and the driver keeps crashing every time I try to run the installation program.

I have followed the instructions on this page

as well as

It's on a Vista 32 bit laptop. I couldn't find any vista specific instructions. I can't remember the exact model number, since I am working remotely.

Posted by on

  • 4 more comments 
  • shoukichi Jan 13, 2008

    Headstrong: This is a brand new printer, not an older one. HP's drivers for newer printers are typically bundled together. In this case, I am positive I have the right drivers as I am installing from the cd as well as from a downloaded driver package which I know to be correct.

    xMadx: I have administrator access.

  • Anonymous Feb 09, 2008

    Hewlett packard and Microsoft have really cocked up on this one they should gibve us all our money back

  • cwlee338 Jul 23, 2008

    I have a C3180 HP printer. When I run up the HP Solution Centre, I get the massage that "Scan.MSI" not available the get alot of nuisan be for getting to scan further.

    I try to uninsatall all HP drivers and re-intall them again bu still not work. What should I do to resolve it?

  • pete555947 Oct 05, 2008

    I am having the same problem. HP Photosmart C7280. Fatal Error 1310 Config.Msi/xxxxxx.rbf then after working with Hp support i have MSL.AiOscan error. Running Vista Enterprise 32 on a Dell D830. Have downloaded latest drivers from HP web site. Can't install drivers fatal error every time; 6 times.

  • rnkhoma583 Feb 27, 2009

    I have the same problem. I am installing hp laserjet network printer 3390 and everytime it crashes before and gives error msi/exe file. Kindly assist.

  • Anonymous Mar 08, 2009

    el escaner dela impresora no trabaja me pide el archivo scan.msi

    es una impresora hp 1410

    cuando quiero escanear un documento primero se empieza a instalar automaticamente y luego me pide el archivo antes mensionado y no termina la instalacion

    la impresora imprime normal



3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a HP PSC 2355 all-in-one and I acnnot scan anything with Omnipage pro 16, it says that the Scan.msi file is needed and cannot find it.
Can anyone help ????

Posted on Nov 26, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 64 Answers

Some programs on Vista require you to be logged on as Admin to run them correctly ... Who knows why ? Only B G could answer such a question.

This applies to the majority of 3rd party programs as well, although i'm not entirely sure why this would happen with a printer driver, but it may be worth a shot eh ?

Posted on Jan 13, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 233 Answers

You need to check the model of the printer on HP.COM for drivers, HP does not support, does not and have will not have drivers for a bunch of printers, usually older printers.

I have with some success installed the old HP III driver for any HP laser printer on any windows version including Vista. this of course will give you basic printing functionality.

thanks for rating

Posted on Jan 13, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I cant install my deskjet f2180 all in one series printer. every time i do the installation almost finishing it, a window pops out saying fatal error. MSI.DOCPROC. please help me. i need tu use my printer...

Try downloading the driver from the HP WEB site.
You can download the HP printer drivers from their supportWEB site. Please click on this link and select your model printer to download:-

Feb 12, 2011 | Computers & Internet

3 Answers

During installation i get a fatal error is corrupt go to fatal error and MSI.DTSS

Dowload the driver from above link

Disconnect the printer first, start installing the dowloaded package, while installing it will ask you to connect the printer, then connect it.

It should install properly.


Aug 10, 2008 | HP Office Equipment & Supplies

1 Answer

Fatal error during installation of HP Photosmart c4599

make sure your printer is compatable with vista .. many are not ... download the latest drivers if any are available for vista .. if new drivers are not provided then you could try to load the drivers using xp compatability mode ..

Sep 12, 2009 | HP Office Equipment & Supplies

2 Answers

Error 2753 HP3050

If it is related to the infamous Fatal Error, MSI.dot4msi, code 2753 of HP installations, then it is not a compatibility issue, but an installation problem.
The HP un-install does not clean its previous installations well, causing some of the dll-s to be locked by Windows, thus disabling install of the new software.
What you need to do is manually delete any trace for HP previous installs from your PC.
Search for HPz*.*, HPw*.*, HPq*.* files, and delete them. Those files that you cannot delete - rename them and delete in safe mode.
Also, search the registry for any HPAIO entries - delete all of them.
Then, reset your PC, and install the new software.

It worked for me (and this is the only thing that worked...)

Good luck

Jun 09, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer


Fatal Error during Installation - MSI.dot4wrp01

Try this link. I was able to resolve this with this solution.

Mar 25, 2009 | HP Photosmart C4280 All-in-One InkJet...

3 Answers

While installing driver updates for Hp C-6260 all in one printer

Step 1. Click Start and then click Run. Type 'msiexec /unregister' (without ')into the Open box, and then press Enter.

Step 2. Click Start again and then click Run. Type 'msiexec /regserver' (without ') into the Open box, and then press Enter.

then try to install latest driver...

Jan 05, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Error 2753 HP3055

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article


Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.



1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.

Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

Jun 26, 2008 | HP LaserJet 3055 All-In-One Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

15,370 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts


Level 3 Expert

8073 Answers


Level 3 Expert

2237 Answers


Level 3 Expert

80417 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides